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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Tennessee
1 review
0 helpful votes
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First i'll say that the order i received was made of very cheap material, the zipper was broken due to material being snagged in it. It was a reshipment because my original order NEVER CAME, i reached out and asked for a refund because i never agreed to the reshipment in the first place. I sent over 10 emails and was ignored every time! This has been the worst experience, NOT WORTH THE HYPE AT ALL.

Date of experience: September 14, 2021
New Hampshire
1 review
30 helpful votes
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Delivery process
September 14, 2021

WORST EVER. I ordered a package from them since the 6th of October, it said it would've only took 4 days this is going two weeks and still nothing. I decided to send an email to help center they're saying it was delivered to the carrier facility. I contacted the carrier facility, they're saying they haven't received anything from fashion nova. It's crazy and foolishness. This was my first time ordering and I will not be ordering anything anymore. Really bad experience.

Date of experience: September 14, 2021
California
4 reviews
3 helpful votes
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Junk with poor customer service
September 11, 2021

Every item is total junk. BELOW 99cent store quality. There is no concept of making sizes correct or normal or close to what thier size charts promise. The company doesn't even care about if it's wearable or not. They just take your money and refuse to refund thier unwearable stuff even when you PAY to return them immediately as received. This company is a scam and should be ashamed of their dirty business practices. Several pieces where not even stitched all the way. One was covered in glue substance. All had extremely strange shaping with the tiniest neck holes. Absolutely ridiculous rip off. I'm so mad at these people for refusing to make it right.

Date of experience: September 10, 2021
Florida
1 review
0 helpful votes
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Beware if the sizes because their clothes can not be true to size and then when you want to return, they don't give you a refund, only a gift card and they charge you to return it. When I returned, my purchase was $78, I had to pay $7 for a return label, and then I only got $52 in store credit. This place is a joke. Using my store credit and not shopping here anymore.

Date of experience: September 10, 2021
Canada
1 review
1 helpful vote
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Order not delivered
September 10, 2021

I ordered from fashion nova on 24 August but still did not receive my parcel. Online it shows parcel is delivered but i did not get it. I emailed at fashion support several times but no response from them. I even left massage on instagram no reply from there. Then i tried contacting them trough twitter but no help from there as well. There is no customer service number to call or other way to track my order. I paid full price for my order but did not get my order. Their service is horrible at least return my money if they cant provide my order on time.

Date of experience: September 10, 2021
California
7 reviews
1 helpful vote
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Plus size queens Yassss
September 8, 2021

This outfit is everything ladies. It's the perfect amount of class and sexy. It has amazing stretch and it fit the girls pretty good. I'm a 40G. This is a must buy.

Date of experience: September 8, 2021
California
1 review
0 helpful votes
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3 weeks and I still haven't received my products
September 6, 2021

Be aware! I placed my order on Aug 18th and it's 2 days shy of 3 weeks since then and I still haven't received my order. Keep in mind, I paid for "rush" shipping. Fashion Nova refunded that back a week later. I requested for a full refund for my entire order and the blaming game started. Fashion nova uses Ontrac as their courier and they blamed Ontrac for the delay in my order. I called Ontrac and they didn't have a valid address for me and blamed it on Fashion Nova for not entering it in properly. Needless to say, Ontrac corrected my address and ensured I would receive my package two days later…. Do you think I received my package then? I'm glad you asked. The answer is NO. I called and spoke to management at Ontrac, no help was rendered and it's a holiday weekend (labor day) so, I was assured I'll receive my package the day after Labor Day. The event I bought my outfit for was 2 weeks ago. PLT came through with quick shipping, though :)

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
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TERRIBLE CUSTOMER SERVICE
September 3, 2021

I have never come across a more useless customer service department in my life. Once you make an order, NOTHING will be changed. The return policy is the most self-serving, ridiculous policy I have ever seen. How can you possibly have a "final sale" policy on online purchased outfits? How can anyone possibly know how something will fit and look on you without trying it on?

Date of experience: September 2, 2021
MF
1 review
1 helpful vote
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ZERO STARS
September 2, 2021

If I could rate this e-shop à zero star I would. I have been waiting 4 MONTHS for à 250$ worth order. It is INSANE. I have never experienced this while shopping online. I email the company, and they barely answer.

DO NOT BUY from here. Keep your money for much better e-shops out there (prettylittlething, missguided, asos)

Date of experience: September 2, 2021
Texas
1 review
1 helpful vote
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Sad Shopper
September 1, 2021

I have been trying to contact FashionNova for weeks about a package that a third party stated was delivered. The company is not a reputable company for delivery. I was told via email that I would not receive a refund or my items would be replaced, but I am having to pay something I never recieved. Please reconsider who's delivering your packages because LSO in Texas sucks. I have reached out to you guys and LSO and no one knows where my package is I have to pay over a $100 bucks for items and you will not make no one accountable for the lost package.

Date of experience: September 1, 2021
Virginia
1 review
0 helpful votes
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Garbage
September 1, 2021

This is the worst complaint ever. I have been trying to either get my money back or my credit since May 2021 and have not received a response. They responded to my email about a missing order and once I said something about two order that I returned they stopped responding. Wish I didn't have to give them this star but had to

Date of experience: September 1, 2021
New Jersey
1 review
0 helpful votes
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This horribly ran company is complete trash they don't answer customers they don't have humans respond just automated messages they don't provide refunds and they are charging me shipping for a return and it was their fault I am so pissed once I use this credit they FORCED ME TO TAKE I AM NEVER EVER IN MY LIFE ORDERING FROM THEM AGAIN EVER AND I WILL MAKE IT MY BUSINESS TO SHARE MY EXPERIENCE WIRH EVERYONE I KNOW

Date of experience: August 30, 2021
New Hampshire
1 review
14 helpful votes
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Rating
August 27, 2021

This company I am officially done with them
Never ordering a single piece from them again. I tried them and have bought five items so far. N I cannot change any to get a bigger size and the return u get very little money back. They will fail due to how they treat their customers. It's completely unfair. One thing about their clothing they run small. I am a medium but their medium is tight on me now am just stuck.

Date of experience: August 27, 2021
Florida
1 review
0 helpful votes
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I have made an order over $400 and for what ever reason never received it and can't get in contact with anyone.

Date of experience: August 25, 2021
Massachusetts
1 review
2 helpful votes
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The customer service delivery of Fashion Nova is unacceptable. I made a recent order and purchased matching outfits for a birthday party and paid for expedited shipping. Unfortunately, the package came three days after the expected delivery date. This resulted in me purchasing more expensive outfits for the occasion. I asked Fashion Nova to provide a full refund as it was the COMPANY'S ERROR of late shipment and they explained to me they are unable to process my full return. But, yet, they provided the refund for the added shipping cost made. Given that I had to spend money elsewhere and I am not a frequent shopper on Fashion Nova, they still did not provide me with my refund. This was such a disrespectful response. I would encourage anyone who is reading this to not buy products from this store. I do not like the fact that you are unable to receive your money back and instead, get store credit? Just terrible experience.

Date of experience: August 25, 2021
Canada
1 review
0 helpful votes
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Would not recommend
August 25, 2021

If I could give fashion nova zero stars I would. Tracking shows that my parcel has been in the city where I reside for about two weeks now. I live in Canada so I am not sure how the shipping process is in the US but they told me once my item is shipped from their warehouse "they have no control" from then on. This means that they expect you to call the carrier. You won't be able to get ahold of the carrier (RR Donnelly) and if you look online at the reviews for that carrier they are awful. My parcel has still not arrived even though it was supposed
To arrive weeks ago.

Date of experience: August 24, 2021
Texas
1 review
1 helpful vote
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The reason I'll never order from you online is because of your preferred shipping courier LSO. They fail to deliver many consumers packages & packages without stealing. Id rather shop somewhere who uses professional couriers like UPS, USPS, FEDEX.

Date of experience: August 24, 2021
Tennessee
1 review
0 helpful votes
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Fashion Nova is a SCAM
August 23, 2021

My order #******* was placed on 31JUL21 and was to be delivered on 06AUG21. Today is 23AUG21 and I still have not received any of my items ordered! I have tried contacting Fashion Nova on 5 occasions, to the point now they do not respond to my emails. Fashion Nova case #*******, #*******, #*******, #*******, and #*******. They felt as though with me having spent $81.28(usd) they wound refund me $10.69(usd) and give me a 25% discount code that expires 31AUG21 to resolve the issue. HOWEVER, I STILL HAVE NOT RECEIVED MY ITEMS and Fashion Nova is no longer contacting me back about my issues with my order. This is not acceptable customer service nor is this a way to conduct business. ORDER AT YOUR OWN RISK!

Date of experience: August 22, 2021
Connecticut
1 review
0 helpful votes
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Where is my order? It originally said it would arrive August 18th. Then it kept getting pushed back. And now It's August 21st and I still haven't received it. DONT BUY FROM FASHION NOVA. I spent over $150 and still haven't gotten a refund or help.

Date of experience: August 21, 2021
Canada
1 review
6 helpful votes
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I paid for express and was told I would receive my package August 11, then august 17, my package is still not here. I needed the outfits for my gender reveal. Extremely disappointed, as now I have to buy other outfits. Mislead, worst customer service, also the discounts DO NOT work, they will send you email after email with "sales" but when you enter the "codes in" they do not work.

I wouldn't order from fashion Nova again. Misleading website.

Date of experience: August 17, 2021