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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Ohio
1 review
1 helpful vote
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Satisfied
September 5, 2018

Extremely satisfied with the prompt delivery & the item ordered. Great service. They are always willing to go that extra mile.

Date of experience: September 5, 2018
Virginia
1 review
1 helpful vote
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Timely delivery
September 5, 2018

Timely delivery, items corresponded to those shown on the site and arrived excellently packaged. Only drawback the relatively high packaging and sending costs.

Date of experience: September 4, 2018
California
1 review
1 helpful vote
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Excellent service
September 5, 2018

I get my parcels within a week of ordering, unbelievable, especially when it takes longer than a week for mail to come through, will always buy again, THANKS

Date of experience: September 4, 2018
Louisiana
1 review
1 helpful vote
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Excellent service and very sweet response as my order arrived within a couple of days. Thank You Fn! Highly recommend

Date of experience: September 4, 2018
California
1 review
1 helpful vote
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Delivery was very prompt,
September 5, 2018

Delivery was very prompt, price great, but I would recommend US sizing help on those items which don't have it.

Date of experience: September 4, 2018
California
1 review
2 helpful votes
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Another horrible website.
I am so disappointed by this website promises including delivery time frame and discount promise to me as first time shopper and my friend who referred me to this website.
1. I paid about $ 110 and was eligible for 2 days free delivey. However, they sent the items out 3days after getting the order while the order was made during the week. I have not received the order after 9 days yet.
2. As a first time shopper, my friend and I were eligible and promised to receive 30% discount and that has not happened either.

Date of experience: September 4, 2018
Ohio
1 review
1 helpful vote
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Fantastic price
September 4, 2018

Great service helping me when worried waiting for the jacket and once arrived the jacket fit me perfectly and was more then I expected. Thank you for making me the perfect jacket for a fantastic price.

Date of experience: September 4, 2018
Mississippi
1 review
1 helpful vote
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Thanks FN
September 4, 2018

I had my reservations buying my shoes from across the world, by a picture online. But they did not let me down.

Date of experience: September 4, 2018
New York
1 review
1 helpful vote
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Love love love
September 4, 2018

This pants is perfectly tailored, gorgeous. Worth more than the money. I ordered the wrong size but I love it.

Date of experience: September 4, 2018
Iowa
1 review
1 helpful vote
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Absolutely gorgeous
September 4, 2018

I ordered 2 dresses in purple ordered both slightly bigger than needed as had so much trouble with the last Web site I bought from. I am so pleased these dresses are gorgeous can't wait till now to wear them they will make our photos do bright such a vibrant colour thanks fashionnova for doing such a wonderful job & all the communication i certainly would highly recommended this site!

Date of experience: September 4, 2018
New York
1 review
1 helpful vote
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Very impressed with the quality of the dress, for a great cost. Delivery was made clear ahead of time.

Date of experience: September 4, 2018
Florida
1 review
1 helpful vote
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Better than I imagined!
September 4, 2018

I wasn't sure how great my experience would be since I found this site so randomly, but it was great! I LOVE my dress; it is so well made and fits perfectly!

Date of experience: September 3, 2018
South Carolina
1 review
1 helpful vote
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Repeat shopper
September 4, 2018

I have ordered two dresses here in the last year for my daughter to wear to her etiquette ball and they have both been great! The prices are reasonable too!

Date of experience: September 3, 2018
Tennessee
1 review
1 helpful vote
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Beautiful dress!
September 4, 2018

Beautiful dress! The dress I ordered came very quickly, it looks exactly like the picture and I couldn't be happier!

Date of experience: September 3, 2018
California
1 review
1 helpful vote
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Best dress ever
September 4, 2018

I was so worry that the dress would not come on time but it did. The most amazing thing is, is the most beautiful well made gown. I absolutely love it thank you so much

Date of experience: September 3, 2018
Michigan
1 review
1 helpful vote
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Very nice
September 4, 2018

I got the dress in XL. It is very, very nice, and I like the color "hunter" very much, although I first wanted another color, I´m very pleased with this one. The dress fits me in the middle of my body very well, but it is much to long and the best part is a little to big.

Date of experience: September 3, 2018
Missouri
1 review
1 helpful vote
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Very happy thank you
September 4, 2018

They have been very helpful with every enquiry I made and they did what they said they were going to do. I was worried about different reviews on here and I thought the good ones may have been fake but I now know they weren't. The item will need a few alterations but nothing major.

Date of experience: September 3, 2018
Florida
1 review
1 helpful vote
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Very impressed
September 4, 2018

I was very unsure if I wanted to take the risk in ordering my dress from fashionnova but I did it and I received my dress today on the promised delivery date and I couldn't be happier I would highly recommend this site.

Date of experience: September 3, 2018
Connecticut
1 review
1 helpful vote
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It's perfect
September 3, 2018

Remarkable service, unbelievable quality, and fantastic pricing. From the start of the project to the finish they kept me informed on where they were at with my order, they were very thorough in the accuracy of my measurements to ensure the best possible fit, and they didn't disappoint.

Date of experience: September 3, 2018
Texas
1 review
1 helpful vote
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Very much recommended
September 3, 2018

Jacket was my first purchase by measurements, very happy with the fit and overall quality. Customer support was helpful and quick to answer. Would buy again!

Date of experience: September 3, 2018