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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Extremely satisfied with the prompt delivery & the item ordered. Great service. They are always willing to go that extra mile.
Timely delivery, items corresponded to those shown on the site and arrived excellently packaged. Only drawback the relatively high packaging and sending costs.
I get my parcels within a week of ordering, unbelievable, especially when it takes longer than a week for mail to come through, will always buy again, THANKS
Excellent service and very sweet response as my order arrived within a couple of days. Thank You Fn! Highly recommend
Delivery was very prompt, price great, but I would recommend US sizing help on those items which don't have it.
Another horrible website.
I am so disappointed by this website promises including delivery time frame and discount promise to me as first time shopper and my friend who referred me to this website.
1. I paid about $ 110 and was eligible for 2 days free delivey. However, they sent the items out 3days after getting the order while the order was made during the week. I have not received the order after 9 days yet.
2. As a first time shopper, my friend and I were eligible and promised to receive 30% discount and that has not happened either.
Great service helping me when worried waiting for the jacket and once arrived the jacket fit me perfectly and was more then I expected. Thank you for making me the perfect jacket for a fantastic price.
This pants is perfectly tailored, gorgeous. Worth more than the money. I ordered the wrong size but I love it.
I ordered 2 dresses in purple ordered both slightly bigger than needed as had so much trouble with the last Web site I bought from. I am so pleased these dresses are gorgeous can't wait till now to wear them they will make our photos do bright such a vibrant colour thanks fashionnova for doing such a wonderful job & all the communication i certainly would highly recommended this site!
Very impressed with the quality of the dress, for a great cost. Delivery was made clear ahead of time.
I wasn't sure how great my experience would be since I found this site so randomly, but it was great! I LOVE my dress; it is so well made and fits perfectly!
I have ordered two dresses here in the last year for my daughter to wear to her etiquette ball and they have both been great! The prices are reasonable too!
Beautiful dress! The dress I ordered came very quickly, it looks exactly like the picture and I couldn't be happier!
I was so worry that the dress would not come on time but it did. The most amazing thing is, is the most beautiful well made gown. I absolutely love it thank you so much
I got the dress in XL. It is very, very nice, and I like the color "hunter" very much, although I first wanted another color, I´m very pleased with this one. The dress fits me in the middle of my body very well, but it is much to long and the best part is a little to big.
They have been very helpful with every enquiry I made and they did what they said they were going to do. I was worried about different reviews on here and I thought the good ones may have been fake but I now know they weren't. The item will need a few alterations but nothing major.
I was very unsure if I wanted to take the risk in ordering my dress from fashionnova but I did it and I received my dress today on the promised delivery date and I couldn't be happier I would highly recommend this site.
Remarkable service, unbelievable quality, and fantastic pricing. From the start of the project to the finish they kept me informed on where they were at with my order, they were very thorough in the accuracy of my measurements to ensure the best possible fit, and they didn't disappoint.
Jacket was my first purchase by measurements, very happy with the fit and overall quality. Customer support was helpful and quick to answer. Would buy again!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

