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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
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Well they have been extremely helpful and i must say that i would really like to use them again in future. Nice Company
I have to say i was dubious after seeing the reviews when ordering from this website. But i have to say the service was fab! I received my dress quickly & for the money i paid the quality was amazing. So pleased!
It's good to know that not only do they have some lovely stuff! And keep well up to trend, If it isn't right, they are quick to fix it! They have a happy customer in me and would/have recommended to plenty!
Ordered for the first time from this website, it came quickly and loved it, it looked like it does on the website which I have had problems from other clothing sites in the past,
I found this website really easy to navigate what I was looking for and it also inspired me with ideas of different clothes ideas I wouldn't of thought so myself. Also I am a student and get 10% off, I will definitely be ordering from this site again.
One of my friends warned me against using FN because of issues with delivery, but the parcel came the next day on time. My dress is a bit bigger than average size 8, but I really like it and its just like the pic on the website. I got a winning ticket in my parcel for money off my next order so will probably order again soon.
I would defiantly recommend this company for those, who like me, need assistance through the maze that is refunding, or to those who like the quick efficient process which Fashion Nova provide.
FN has the most amazing selection of clothing, I however do not have the best eye for products that suit me. My delivery arrived promptly on the estimated day and unfortunately the dress, although beautiful, did not suit my body shape WHAT so ever, I therefore got in contact with the customer servicing team who immediately took me through the refund/return procedure (which would have usually confused me no end) and with in days of posting back the dress, the money was in my account.
I've read loads of bad reviews about this company and I still decided to order from them cause I found a coat I loved! It came on time and fit perfect! Absolutely love it.
Ordered last minute for the weekend and received my package at 9.05! Great service Fashion Nova! Fast delivery!
Just got beautiful earrings from FashionNova. My wife loved them. Now she wants to get some more. Very happy with their service too. Great job FashionNova.
We had looked all over the place for a homecoming dress and Fashionnova had it. It was easy to order online and have it shipped. We even received it faster than we thought we would.
My dress came in exactly how I wanted it and didn't take too long to get here. Their customer service is amazing. Honestly so excited and I will most definitely be ordering dresses from Fashionnova again!
When i called for personal service and requesting info i was accommodated quickly with knowledgeable with helpful information to determine if the garment would fit
It was good, although they were out of the size I needed so I did have to pay for alterations on top of my dress purchase
I love my dress and they helped me come to the decision of buying it. Fast friendly service! Beautiful dress!
Fast delivery. My daughter's dress that we ordered is perfect! Excellent quality. Shipped beautifully. Very trusted company.
Amazing! They had my dream dress and sweet people working for them! I had so many people have issues that I felt so lucky to have found Fashionnova!
Everyone that helped made my beautiful dress shopping experience so fun! Wonderful Experience. Thanks!
Great selection of various types of fashion clothes. Great customer service, would buy from them again!
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

