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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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New York
1 review
1 helpful vote
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Nice Company
September 3, 2018

Well they have been extremely helpful and i must say that i would really like to use them again in future. Nice Company

Date of experience: September 3, 2018
Oregon
1 review
1 helpful vote
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I have to say i was dubious after seeing the reviews when ordering from this website. But i have to say the service was fab! I received my dress quickly & for the money i paid the quality was amazing. So pleased!

Date of experience: September 3, 2018
Nevada
1 review
1 helpful vote
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Would/have recommended
September 3, 2018

It's good to know that not only do they have some lovely stuff! And keep well up to trend, If it isn't right, they are quick to fix it! They have a happy customer in me and would/have recommended to plenty!

Date of experience: September 3, 2018
Nevada
1 review
1 helpful vote
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Ordered for the first time from this website, it came quickly and loved it, it looked like it does on the website which I have had problems from other clothing sites in the past,

Date of experience: September 3, 2018
California
1 review
1 helpful vote
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Brilliant
September 3, 2018

I found this website really easy to navigate what I was looking for and it also inspired me with ideas of different clothes ideas I wouldn't of thought so myself. Also I am a student and get 10% off, I will definitely be ordering from this site again.

Date of experience: September 3, 2018
Arkansas
1 review
1 helpful vote
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Not as bad as I thought!
September 3, 2018

One of my friends warned me against using FN because of issues with delivery, but the parcel came the next day on time. My dress is a bit bigger than average size 8, but I really like it and its just like the pic on the website. I got a winning ticket in my parcel for money off my next order so will probably order again soon.

Date of experience: September 2, 2018
California
1 review
1 helpful vote
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I would defiantly recommend this company for those, who like me, need assistance through the maze that is refunding, or to those who like the quick efficient process which Fashion Nova provide.

Date of experience: September 2, 2018
Maine
1 review
1 helpful vote
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FN has the most amazing selection of clothing, I however do not have the best eye for products that suit me. My delivery arrived promptly on the estimated day and unfortunately the dress, although beautiful, did not suit my body shape WHAT so ever, I therefore got in contact with the customer servicing team who immediately took me through the refund/return procedure (which would have usually confused me no end) and with in days of posting back the dress, the money was in my account.

Date of experience: September 2, 2018
Louisiana
1 review
1 helpful vote
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Can't fault them!
September 3, 2018

I've read loads of bad reviews about this company and I still decided to order from them cause I found a coat I loved! It came on time and fit perfect! Absolutely love it.

Date of experience: September 2, 2018
Florida
1 review
1 helpful vote
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Fast delivery
September 3, 2018

Ordered last minute for the weekend and received my package at 9.05! Great service Fashion Nova! Fast delivery!

Date of experience: September 2, 2018
Georgia
1 review
1 helpful vote
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Great collection
September 3, 2018

Just got beautiful earrings from FashionNova. My wife loved them. Now she wants to get some more. Very happy with their service too. Great job FashionNova.

Date of experience: September 2, 2018
Florida
1 review
1 helpful vote
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We had looked all over the place for a homecoming dress and Fashionnova had it. It was easy to order online and have it shipped. We even received it faster than we thought we would.

Date of experience: September 1, 2018
Texas
1 review
1 helpful vote
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My dress came in exactly how I wanted it and didn't take too long to get here. Their customer service is amazing. Honestly so excited and I will most definitely be ordering dresses from Fashionnova again!

Date of experience: September 1, 2018
New York
1 review
1 helpful vote
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Helpful
September 1, 2018

When i called for personal service and requesting info i was accommodated quickly with knowledgeable with helpful information to determine if the garment would fit

Date of experience: September 1, 2018
Illinois
1 review
1 helpful vote
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It was good
September 1, 2018

It was good, although they were out of the size I needed so I did have to pay for alterations on top of my dress purchase

Date of experience: September 1, 2018
New York
1 review
1 helpful vote
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I love my dress and they helped me come to the decision of buying it. Fast friendly service! Beautiful dress!

Date of experience: September 1, 2018
Illinois
1 review
1 helpful vote
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Very trusted company
September 1, 2018

Fast delivery. My daughter's dress that we ordered is perfect! Excellent quality. Shipped beautifully. Very trusted company.

Date of experience: September 1, 2018
Texas
1 review
1 helpful vote
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Dream Dress
September 1, 2018

Amazing! They had my dream dress and sweet people working for them! I had so many people have issues that I felt so lucky to have found Fashionnova!

Date of experience: September 1, 2018
Indiana
1 review
1 helpful vote
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Wonderful Experience
September 1, 2018

Everyone that helped made my beautiful dress shopping experience so fun! Wonderful Experience. Thanks!

Date of experience: September 1, 2018
Massachusetts
1 review
1 helpful vote
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Great customer service
September 1, 2018

Great selection of various types of fashion clothes. Great customer service, would buy from them again!

Date of experience: September 1, 2018