I ordered a package from Fashion Nova and it never came! I checked the status and it said it arrived at their facility in Texas. However, it never moved. Apparently, it should have been handed off to their shipper, LSO and yet LSO told me they never received it. Fashion Nova's customer service is also ridiculous for such a popular fashion company. There is no way of contacting them besides a form you have to fill out and then they'll email you from an email you can't even respond to. What they basically tell you if your package never came and it has been more then 10 days, they won't even issue a refund or credit. I spent over $100 and this order was for an event. I spoke to someone else who had this exact same experience and they ended up having to file a dispute with their bank in order to get their money back. It's just ridiculous that that is the only route you can take when this happens. Worst experience ever.

Their return system is horrible. They send you items that don't look like the picture and then charge you to send it back their material isn't as good as it looks online and they're over priced and to top it off they don't even have a customer service number everything is done by email. That you have to wait hours to receive

Worst experience ever! My package was never delivered but claimed to be I have a ring camera set up on my door and nothing ever came. I spent $280 on clothes just for fashion nova to steal my money and ignore my emails about the so called claim they submitted! Don't buy here they are thefts.

I appreciate the large amount of clothes and returned a significant portion. Their return policy is total crap they only give you a gift card. But they never even issued me the gift card! They essentially stole my money and then stopped answering my emails. I'm filing a chargeback with my credit card but who knows how that will go. Seriously how does this company even get away with this?

Got my lingerie in the mail and opened it and my items were torn. Tried to return but it says that these items are not eligible for return, I didn't even try them on. I also noticed that it is very cheap quality, I've gotten better off of Amazon for cheaper. Tried calling support but "they turned off their phone lines to better help their customers" that doesn't even make any sense. Also they don't give you return labels like most company's they make you pay for it what a waste of time and money. Such a bad company with horrible customer service and even worse quality.

Fashion Nova clothes are cheap and very poor quality, don't get a stain in them because more than likely it will not come out even after several washes. I gave em 2 stars because the clothes are trending and fashionable but some clothes like the Asian stores, you can only get one wear out of em!

If you are buying from fashionova, you are doing yourself more harm than good, they scam me, took my money without sending the item, I contacted try them but they don't respond to my emails and calls.
I regret taking that moves

A lady in a store told me how much she loved fashion nova so I order $100 worth of crap items. Even in China sizes they aren't correct, the proportions are off, super long arms on shirts, horrible quality materials. They do not offer refunds only site credits to buy more horrible items. Super disappointed and now out $100, probably going to burn the clothes since they aren't even worth donating!

I was happy with the jumpsuit but was sent the wrong size it was supposed to be free to return since I was sent the wrong size. Printed shipping label and it was addressed to myself to return. Paid 19.99 + shipping and additional 9.30 to return. I will never purchase anything else from this website. It was a headache to return. I haven't received a refund yet? Just returned it today but I'll wait and see what happens. It's not worth the hassle or the additional cost in my opinion to return it….

The company may be okay if everything goes well with the order. If you need to return something, forget it! You pay for your own shipping to return and then they don't refund you but attempt to give you a store credit. Really?! They have not phone number or chat window. Email is the only way to get an automated message. It feels like a scam!

I read the many many negative reviews before posting mine but wanted to add to the list of unsatisfied customers.
I returned a dress that I purchased because I was shocked at how poor the quality was. I paid to have the item returned and was later informed that they would not refund my original method of payment and would only get an "e-gift card" minus shipping.
They never sent the card via email. I repeatedly tried to contact them to no avail. The response are auto response from a non-human. No phone to call. Their auto replies are that they sent the e-gift card. They did not. Checked all my boxes (spam and others) nothing there.
This company has absolutely NO CUSTOMER SERVICE. Their merchandise is of the cheapest quality around and then they want to keep your money.
Stay away from this company. Will never purchase from them again.
Buyer Beware!

I put in a order for this dress that said it would get here Saturday the next day after checking it, it said it would now arrive next Thursday! I then went and ordered me another outfit two days after I ordered the dress and it was supposed to get here Thursday but now it's coming that Tuesday instead of Thursday! So how does the item that I ordered two days after my first item get here first? And when I tried to get a refund for the first item due to it not getting here when I need it, it won't allow it!

I live in New Zealand and I made an order on 1st September. I spent $94.25NZD on an outfit, fashion glasses and a tiara. The parcel arrived at the New Zealand delivery terminal on 14th September and was out for delivery from 16th September - 6th October!? 21 days my parcel was in transit to get to my house, like wtf. On 6th October the tracking says it is [email protected] (IT WAS NOT). There is no information noting the company that delivered the parcel and they did not leave a collect card. I'm annoyed. I contact Fashion Nova and they advise a claim will be submitted which can take 30 days. FFs, never again.

I HAD THE WORST EXPERIENCE WITH THIS COMPANY! I SENT BACK ITEMS!
I WANTED THEM TO STOP STOP SENDING ME EMAILS AND THEY DO NOT STOP!
THEY DONT HAVE AN UNSUBSCRIBE LINK!
I DO NOT WANT TO GET ANY MORE EMAIL ‘S~TEXT ETC!
I SPOKE WITH CUSTOMER SERVICES! BUT WAS SUCH A WASTE OF TIME …. ASKING TO STOP SENDING ME EMAILS AND THEY KEEP-GOING! PLEASE …. STOP ALREADY!
I AM SO TIRED ASKING THEM NICELY TO STOP BUT THEY NEVER STOP! WORST CUSTOMER SERVICE EVER!

In July 2021, l ordered a pair of pants from FASHIONOVA.COM. Upon arrival, the pants were not what I expected. I reviewed the return policy and sent them back via UPS. I checked on the order a week later. Since we, consumers cannot speak to a representative@ FASHIONOVA.COM, l emailed them. They assured me that my ECARD was on the way. I have attached emails with dates. It's October 7,2021 now. I have not received anything from FASHIONOVA.COM. They won't even return my emails now. I paid via PayPal. I guess I will reach out to them. It's not right to take people 's money. I can take the no money back policy, but this is ridiculous.

I returned $78.00 worth of merchandise and never received my gift card. I have been getting the run around

This site used to be great until they over priced their items. The dresses are very stunning and their are lots of options. Everything seemed going perfectly until i saw the prices. The prices are so expensive for only little amounts of detail and material. For only a satin mini throw on dress you would have to pay 33 dollars and that was with the 30% off code! Its way to expensive for nothing. They need to lower their prices or i will stop shopping

I never received my package and support is no help at all either. I was told they are preparing me a new order and they never updated the shipping again. They refreshed the package progress and the old tracking number doesnt work anymore, but it hasnt moved passed "ordered" and the shipping is "TBD" and its been like that since. Fashion Nova literally stole my money. I cant even get my money back because my package said shipped but it never even left DHL e-commerce. Nothing has been updated for me to know whats going on! This is completely disappointing, I never expected this since they gave done such a good job before with my previous orders. Im afraid to make any more purchases and wonder if i will receive them.