Please be aware! I ordered several items and they never got to me. Fashion Nova is using a cheap shipping company called Laser Ship. Laser ship reviews are horrible. They are known for stealing packages. Two men pulled up in a car and one got out came half way through the yard without a package got back in the car and drove off. They put in that a package was delivered and forged my signature. Fashion Nova never reached out. Their policy is if the carrier confirms delivery there is no money back or store credit. That means if you buy and it never arrive to you your $#*! out!

If you have an order that arrives and is decent quality your one of the lucky ones. Good luck trying to get your money back, even. If your order never arrives because they've cancelled it on their end. Horrible business practices and support! $144 order, zero items arrived and a $13 refund! TAKE YOUR MONEY ELSE WHERE

I purchased four pair of jeans. They delivered them to the wrong address and they said they could not help me in anyway and to this day even after multiple emails because of course they don't have a customer service number you can call you have to do it through emails. To this day I am out four pair of jeans and what I paid for them. Thank you fashion nova

I'm writing this because I tried to order "Embodied Embellished Mini Dress - Nude" on November 2,2021. When I tried to place the order, it directed me to my PayPal and the money was deducted from my debit card. However, the order is not showing up in my fashion nova account and it's not showing up as a statement on my PayPal account. The shipping information was never even confirmed, which means that the order wasn't even complete but I was still charged for it. I didn't receive a confirmation email from fashion nova or PayPal about the purchase, but yet the money was deducted from my debit card. You guys literally just stole my money and that's VERY bad business. I believe this company is fraudulent. I now understand why this company has several lawsuits and why people have stopped shopping from this company, because you do fraudulent stuff like this. I will definitely be disputing the charge with my bank and filing a claim. I will also be reporting Fashion Nova for fraud to the Better Business Bureau. I will also be reporting Fashion Nova to the Federal Trade Commission for fraud. I can only imagine how often this probably happens to other customers. This was supposed to be my birthday dress, but you guys stole my money. You guys are ruining my birthday. Fashion nova is a multi million dollar company, but yet you steal from customers. What a shame. I will never ever make another purchase from fashion nova ever again, and I will be telling my clients, friends and family to NOT shop from fashion nova either.

I placed an order last September, and still waiting for it. There's no customer service. The only way you can reach them is through email, and they take about a week to reply. I reported my order missing they said they were sorry snd that another order would be sent. Still waiting very disappointed.

I had a few minor issues getting my package but it wasn't due to anything Fashion Nova did. It was the shipping company. However, the customer service here is FANTASTIC! I can't rave enough about the prompt reply to my emails, the professionalism, kindness, and willingness to offer to compensate for someone else's mistakes. On to the clothing. As I said they have very trendy clothes and a great looking website and app. Very professional. My only complaint, if you will, is the sizing. Their L which should be a size 10/12 max, is very small in most items, around an 8 in my opinion. I suppose it depends on your body type. I'm pretty tall and hippy so I will have to exchange or return my items for the "curvy" sized clothing. The quality over all is pretty nice especially considering the prices! They are a Chinese company so I should've expected smaller sizes I suppose. I hope that didn't come out sideways? In any case, as long as you keep in mind that is you're tall or bigger in the hips or top areas you'll either have to size up or go into the curvy department, I'm confident you'll be happy with this store!

I've been an avid shopper of fashionnova for years and I'm just shook right now with how they've handled my situation. I had a package delivered to the wrong address and was incidentally left outside of the front door of an open aired apartment building where the whole world walks by and it was stolen. Fashionnova denied my claim because they say it shows successfully delivered (yeah to the wrong address and left outside in the open air)?! I'm out $60+ -_- I didn't even want a refund I wanted what I purchased?! They just give no ***** about their loyal customers :/

I ordered a large order and they didn't send me a pair of my jeans but I definitely paid for it. I've reached out multiple times and have not heard anything it's been a while now and it's so ridiculous. They probably thought I wouldn't notice

I had placed an order which never arrived, have sent countless of messages and have not gotten any response. This is going on for two months now.

They use to have great shipping turnaround time. Sometimes it was under 2 days. Nope not anymore last few times I've ordered it gets worse and worse! I will continue to order my clothes from SHEIN, PLT etc. shipping times matter! FN go to hell. Still waiting for my package to ship when it wa supposed to have been delivered today!

They use this scam company lasership to deliver their packages, well lasership employees stole my package. I have proof of them never showing up with my camera, emails to them and phone calls. I reach out to fashion nova to let them know and all they had to say was "we show it was delivered, so unfortunately we cannot do anything" then want to proceed to say "take advantage of our sale going on" like f**k your sale give me my money or send another package! I never had issues when they used UPS, but its crazy cause they know lasership is an issue with multiple customers and they keep using them. They might be in with them on stealing peoples sh*t at this point.

By far worse customer service ever! Paid for express shipping never got my merchandise, and all emails have been ingored!

Some things that I have ordered were really cute, other items that I have ordered did not come as expected. But trial and error with online shopping however. I purchased $240 worth of clothing for my trip, paid for shipping label and returned $60 worth of product within the 30days as required in July, it is now October and no one has returned my emails, and I didn't get store credit as mentioned in the policy. I loved that my things came the next day but as a business you shouldn't cut people out of their money because I won't be buying from them again, it's just principle.

I been waiting for my refund for over 1,5 month. You can't even call him. They are a scammers now. Don't buy!

This is my 1st time ever ordering from fashion nova which makes me nervous due to not knowing the Quality of the items or the fit. I paid an additional cost for express shipping and fashion nova has failed to deliver in the time frame shown on there site for express shipping. They updated the shipping on the day the items were supposed to be delivered. WHO DOES THAT? The update advised that I'd receive the items on the date that was shown under normal cost shipping. I am not happy about this AT ALL fingers crossed the items actually Fit me. Oh and lastly there IS NO CUSTOMER SERVICE TO SPEAK WITH when you have an issue I got a recording. Again fingers are crossed.

My package was supposed to be delivered by the 22nd and now it's saying the 25th. It's crazy because I paid for express delivery. I'm livid. I needed my items for an event and now I have to change my whole outfit. I'm so freaking mad. I'm done with this site after this.

I ordered 12 items, paid through an app called Zip (where you can pay for your items in 4 increments over a 2 week period) back on August 27th; I was supposed to get my items, yet nothing it kept saying TBD (To Be Determined), I paid it ALL yet still didn't get my order. I kept contacting "customer service" on their site (they don't have a number or an actual customer service email set up) and nothing! I literally messaged them 5x about my order so I decided to make a complaint through the BBB (Better Business Bureau) with screenshot proof that I paid for my order and it wasn't shipped out and the BBB contacted them & finally an actual person contacted me from Fashion Nova through email saying either they can ship out the order or I could get a refund. The pants that I initially really wanted is "sold out" in my size so I told them I want a refund as soon as possible. Like how do you forget MY order than run out of what I ordered from August? It's now October! I'm very mad about that cause I wanted those pants THAT I PAID FOR, yet they sold all of them off to other people, it's ridiculous and that's not how you do business. Unless it's on Mercari, Poshmark (maybe I've had issues there too) or places like Plato's Closet, I'm NEVER buying anything from Fashion Nova ever again! As far as Zip I don't think I'll use them again either! Never had this issue with Klarna (another app you can use to pay for items in increments) and I've never had an issue with my orders from SheIn.

I ordered 2 pairs of jeans, the shipping company said my package was all over the place and then finally (2 days late) said it was delivered at 11:25 pm? I was up so I went to check and of course, it wasn't there. Contacted their support team and after 2 weeks they say they can't refund me the money.

I ordered a Halloween outfit on fashion nova and it was suppose to arrive a couple weeks early and ended up not showing up at my house because "we are experiencing short staff we are sorry about the inconvenience and will redound you a e-gift card with the balance" and the e-gift card didn't work and now I don't have a costume for Halloween because the earliest it arrives is a day after Halloween. I am so pissed