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Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
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Ordered 10/12 & still haven't shipped. 1st time I've experienced issues from FN but probably my last time spending my monies with them. I need you to care about me as a customer. I know you have many as I have many other options to shop with. I will bypass asking for a refund and simply dispute with my bank as you've already wasted enough of my time.
SERIOUSLY THO WHERE IS MY STUFF? IM STARTING TO HATE THIS COMPANY. THEY LIE ABOUT SHIPMENT&CUSTOMER SERVICE IS TRASH! ITS SO HARD TO GET IN TOUCH OVER THE PHONE AND THEY REPLY HELLA LATE TO EMAILS. IM JUST SO MAD AT THIS PLACE SERIOUSLY!
My order qualified for 2 day shipping. I have been waiting a month. I have asked to cancel my order and they won't let me. Instead they continue to send me form emails. I have attempted to contact them by phone but no one ever answers. Once this is resolved I will never do business with them again!
First of all half of these reviews are fake. I think they have their customer service staff spend 70% of their day writing online reviews... in my opinion. I've had the most horrendous order experience with them. I ordered over a month ago now and nothing yet. Won't respond to my emails, and apparently half of my order didn't ship won't refund me.
I enjoy shopping online with fashionnova! You know I got all my dresses every time I have an event from this website and did never regret, I love the collection they have, wonderful customer service :)) )))
I was really concerned after I ordered and read the reviews here however we received the dress we ordered in 4 days in perfect condition, the service reps were kind and helpful. I would order from them again
I haven't actually bought any closes from fashionnova yet but from what iv'e seen they are really nice and the website is easy to understand ans use.
Long story short I have the item I ordered and it's better quality than expected. The dates displayed on the site were a little confusing and changed for every size so I ended up ordering a size up to get the dress faster. Phone support was good though.
We recently purchased a dress. It was delivered exactly as it was shown on the website and was delivered to us in Canada in 6 days which was great. Size was perfect. And we're very happy with it.
My order arrived in excellent condition, came packaged in a box, correct dress and correct size and exactly what was ordered. Thanks!
I recently bought a dress from Fashionnova, paid extra for international shipping and the dress arrived in 12 days from placing my order.
I ordered my dress Monday evening and I just received it in the mail. It fits perfectly and I would highly recommend ordering from Fashionnova.com.
I tried to figure out when I can get the dress because I need it before Thanksgiving, and they helped me with everything efficiently. This is the 2nd time I bought dresses from FN, can't wait to see my new dress next week!
Satisfaction isn't easily to be fulfilled, i am really satisfied and happy with my order, the customer service representative called has been so helpful and a kind one, can't really ask for a better one. Thank you
If I could give negative stars I would.
Fashion Nova is such a joke. I haven't even gotten any of my clothes yet and I'm already sure I'll never be ordering from them again! I tried to order some pants from them for my Halloween costume and I ordered it 3 weeks before so I didn't take any chances on it being late. I noticed a week before that I hadn't received an email saying it had shipped. I tried calling to determine the status and come to find out they don't have a phone number. So I emailed and it said they would get back to me within 24 hours. Well, 72 hours pass by and they say that it hasn't been shipped yet and it was still being processed and to allow 7 more days for it to process (its already been 2 weeks since I ordered it.) They also deleted my apartment number and used my complex name instead and when I told them to change it back they said it was out of their hands. Then they tell me that If it gets shipped back to them that they will only give me store credit instead of giving me my money back. This is the 1st and only time I've ever ordered from them and this will definitely be my last!
Unless you don't care about awful customer service or don't need any of your things anytime soon then don't bother with Fashion Nova!
Well i heard about this site from a co worker and decided to place and order. Well well, i placed an order on the 12/10/18 but i have not seen any updates on my package when it will be shipped.am so disappointed because, i was planning to shop again once i recieve my first order but well i guess its not happening any more.
My first time ordering FN was last year in 2017. I ordered a pair of shoes and received them within 2-4 days. However they WERE NOT TRUE TO SIZE soo that was a waste of money! I decided to give them another try because my best friend said they had a good selection of jeans! I'm prettty curvy so it's hard to find good jeans. I placed my order on October 21st for an event that I have to attend on October 27. I have yet to receive a tracking number or an update on where my order is! I am very upset because now i'll Have to spend more money just purchase a new outfit from another store! I recent Found out yesterday that they were moving warehouses WHICH WAS NOT ON THE WEBSITE WHEN I ORDERED MY CLOTHES! Had it been there i wouldve Ordered everything from PLT!
OMG! I am so aggravated with them, I have been buying for maybe almost 2 years, regularly, good amount of money they got from me and they have lost smaller packages with meaningless values and I'm to busy to be fighting companies over silly stuff but now, they gave me a $30 credit for a $125 return! It's been days that I email them with no response whatsoever! I feel so disrespected as a consumer, I will never buy from them again NOT WILL I GIVE UP ON MY RETURN VALUE! Mediocre customer service, legit trash! Good clothes and good marketing because management and CS is gonna bring this company down as fast as it came up! Scammers!
The dress arrived within good time and the quality and the size is amazing! The one thing that I didn't like that they ship the dress with USPS I wish they could offer shipping on DHL or any another company.
The quality exceeded my expectations and the dress looked exactly like how it looked on the model on the website. The ordering process was easy and very efficient. I will definitely shop there on my next occasion because they have lovely dresses and the prices range from the 200 to 2000 approximately. Overall experience, very satisfied
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

