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Fashion Nova

fashionnova.com
general, casual, evening & party, swimwear men, womenAge 19-25, 26-45
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From the business

Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.


Clothing item from Fashion NovaFashion apparel by Fashion NovaMerchandise from Fashion Nova clothing lineFashion Nova fashion product

Business Highlights

General

Year Founded: 2006
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $6.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $76

Returns

Return Policy: free
Return Instructions: products must be unworn, unwashed, and have original tags attached and returned in their original packaging. does not provide cash refunds
Restocking Fees: no

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: general, casual, evening & party, swimwear
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL, 2X, 3X), Women's (2XS, XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Amazon Pay
Buy Now Pay Later: Zip Pay, Afterpay, Klarna

How would you rate Fashion Nova?
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Fashion Nova Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
872
value
805
shipping
860
returns
790
quality
778
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Washington
1 review
1 helpful vote
Follow Marylee L.
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Good service
October 29, 2018

You can trust them. Dress is great. High quality. Deliver fast. To Russia it was 15 days. Free shipping! I absolutely will buy again!

Date of experience: October 28, 2018
Rhode Island
1 review
1 helpful vote
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Excellent Service!
October 29, 2018

This store is awesome! Got my dress sooner than I expected, and the dress is beautiful :)) )) will sure to order from them again..

Date of experience: October 28, 2018
New Hampshire
1 review
1 helpful vote
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The site was so helpful
October 29, 2018

Its always difficult looking for my size online, specially I mean plus size figure, The site was so helpful taking my measures and suggested me styles, so Yes its definitely worth it

Date of experience: October 28, 2018
Florida
1 review
1 helpful vote
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I love their Fashion Clothes they offer and the customer support is wonderful! I've got all my questions answered... can not wait to order my first dress with them!

Date of experience: October 28, 2018
Florida
1 review
1 helpful vote
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Awesome
October 29, 2018

Customer service was great. They are very easy to talk to and have answered all my questions. I know I can trust them. Cant wait to order a dress for my wife for our anniversary.

Date of experience: October 28, 2018
California
1 review
1 helpful vote
Follow Ardella H.
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GREAT CHOICE!
October 29, 2018

I was referred to Fashionnova by one of my friends, said they got great dress, it was my daughters prom and tried this site, good thing I listened to my friend. My daughter is very happy with her dress! It looks stunning and we just got it in time, have time to make alterations.

Date of experience: October 28, 2018
Virginia
1 review
1 helpful vote
Follow Margene B.
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I bought a pants and It was a sexy and nice and the most amazing thing is the good quality of the fabric. Something very important is your customer service department it gives me a good impression and encourages me to buy more from you.

Date of experience: October 28, 2018
Pennsylvania
1 review
1 helpful vote
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Love my dress!
October 29, 2018

I just received my dress yesterday and it is drop dead gorgeous! WOW!, can't wait to wear it for my party, thanks FN! And you have good customer service too. I will tell this to all of my friends.

Date of experience: October 28, 2018
Ohio
1 review
1 helpful vote
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Great!
October 29, 2018

I buy my shoes from this site, today I get it! It was incredible! Thanks a lot fir this site! I will be the regular customer!

Date of experience: October 28, 2018
Ohio
1 review
1 helpful vote
Follow Alla B.
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First time I ordered from this online store and I was not disappointed, I got what I wanted, beautiful and stunning shirt I ever had! Plus I got it ahead of time, I will be shopping with you guys again :)

Date of experience: October 28, 2018
Oklahoma
1 review
1 helpful vote
Follow Latina C.
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I bought twice in this store. First time I chose a dress for my daughter and it arrived as planned and agreed with the parts. It took a long time but it worked for me. The dress is gorgeous! The picture is really and it showed details really well. I am waiting for the second dress to arrive. Placing the order this time was a little harder as we had to go payment protocol which was a hassle. Anyway i expect it was worth it! I will place another review asap.

Date of experience: October 28, 2018
Massachusetts
1 review
1 helpful vote
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They have friendly customer support who helps in choosing and checking the delivery time before placing the order, I <3 U Fashionnova!

Date of experience: October 28, 2018
Maryland
1 review
10 helpful votes
Follow Deonna H.
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Hello everyone, I ordered a wonderful gown from this site it was nice style, the dress came FANTASTIC, and all my dreams come true in this dress, the dress came on time and it was really much more beautiful that the photo.

Date of experience: October 28, 2018
New Jersey
1 review
1 helpful vote
Follow Lynda W.
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The dress arrived from across the world in like 3 days. WOW! I think alterations when ordering online (or buying instore even) can be common if u want to get the fit just right.

Date of experience: October 28, 2018
New Hampshire
1 review
1 helpful vote
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Super Speedy Delivery
October 29, 2018

I bought a dress and it was on sale. Very true to the measurements online. However yes, even though they say 'free shipping', shipping cost me 39.90, quite expensive.

Date of experience: October 28, 2018
Pennsylvania
1 review
1 helpful vote
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She just loved it!
October 29, 2018

The best news I received today was a text from my daughter about receiving her beautiful prom gown and how she just loved it! I was so concerned about ordering this gown on line and receiving it in time for her big event.

Date of experience: October 28, 2018
Washington
1 review
1 helpful vote
Follow Lena M.
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Love this site
October 29, 2018

I am so existed and can't wait to wear my dress. It is like a dream become trueeeeeeee. I love this site <3

Date of experience: October 28, 2018
Colorado
1 review
1 helpful vote
Follow Kathy V.
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I have ordered 2 dresses for my self and my sister for her engagement. The dresses looked amazing, just like the pictures.

Date of experience: October 28, 2018
Bethany L.
Ohio
1 review
1 helpful vote
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Amazing dresses!!!
October 29, 2018

I'm in love with my dress! They have an amazing selection to choose from! Thumbs up!! Quality Service, Fast delivery and Amazing dresses!!!

Date of experience: October 28, 2018
California
1 review
1 helpful vote
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Amazing ;)
October 29, 2018

Thanks Fashionnova for two gorgeous outfits I've got though. I live in Russia, the dresses came in two weeks after they had been ordered. I really couldn't imagine it would be so easy! I honestly was worried about possible problems, but these guys worked perfectly. I'm content with both the quality of service and the quality of the dresses. Good company

Date of experience: October 28, 2018