I paid for next day shipping, but waited almost a month. Tracking information didn't show for the first two weeks. The fur slides, say my shoe size but are a lot smaller. I removed the stickers before trying them on, so I can't even return them. They're hard, uncomfortable, too small, and cheap looking. Right out of the bag, the dress looked stretched, it was wriggled, and the fabric looks cheap. The dress was suppose to be bodycon, I even got it in a size smaller so it would fit my waist. What I received is easily two sizes bigger, huge, loose, ugly, cheap, it looks like pyjamas for an elderly person. Nothing like the picture. I think a larger person wore it because it's clearly stretched. They said that nothing is wrong with the dress. I asked about pre-paid return shipping, they didn't acknowledge my question, sent me common sense instructions, on how to ship an item back to them. I asked again, and was ignored. My shipping fees from Canada to the US would exceed the refund. I wasn't expecting the bad customer service, and low quality I got, it goes to show not to believe what you see on social media.

My daughter order a dress from here... at first it was going to be on time than the delivery date changed, than it stated delivered which it never came... I emailed "support" and filled out the paper for my child to get a refund to spend within the company, which is full of cramp and nothing has been done since... This is VERY POOR CUSTOMER SERVICE... The number provided states that the phones are off and to email, which I have gotten a reply back... at this point just give my child her money back. Dont want to spend any more money for this site.

This company LACKS INTEGRITY. I provided MY CASH to purchase your merchandise. Since I was UNHAPPY with your product - the CORRECT thing for your business to have done - would've been to prepare me with a FULL deposit.

I ordered a package l was very excited bwt and never received it lonestar lied and said l signed for this package yet l was at work and my apartment complex doesn't steal packages! The worst is you can't even get hold of this lonestar courier company! Am really disappointed as lve been a loyal customer to fashionnova. When l sent them an email that my package wasn't delivered they sent me "evidence" that the courier service had dropped the package at my
Door but why claim l signed for it when l didn't! What if the driver took a picture and took my package with coz l didn't sign for this package! I will never shop from fashionnova again!

I would rate Fashion Nova less then 1 if 0 was a option. These folks on here giving 5 star ratings must be from their company customer service foes not exsist i still haven't heard from them i had to buy what i ordered from another site. They could have messed my vacation up i ordered swim trunks and was sent a flower print shirt that could probly fit my 8 yr grandson do not pay attention to these post saying how gteat they are keep uour money snd shop else where... Simple as that.

I bought a wedding dress, which turned out to be too small. I don't want to bother with returning anything, which I don't really bother with any site. It's not a particular problem with this company, I just don't bother with any other site. I'm grateful they had this dress (a long sleeve, high neck, open back, long, sequin wedding dress, the Ameera Dress), but I need to purchase a larger size. I will keep both dresses. Tracking my package was super easy. Navigating the site is easy as well, I can find my product easily. Size range and availability is great! Super accessible fashion for a great price. Again, very thankful to have found this dress after years - yes, years - of searching. Very pleased with packaging. I would recommend this site to family and friends.

I feel scammed. They ran a promotion buy $100 of merchandise by midnight & get Rush shipping. It took 4 days.

I will never in life order from this horrible company again they stole my money I've been trying to get in contact with some one emailing and emailing for the last two weeks and still no reply they sent my order to the wrong address this was my first time ordering from here and will never order from here again horrible company they will steel your money

I purchased two items it's been a month, I never received it, I called, they told me to write an email, I did, two days later they sent a message saying that their mailbox is not being monitored and is unable to receive mail. When I track the package it's NOT even moving, they don't pay any attention to the package once they send it and get their money. I am very frustrated, I have been reaching out for almost a month now. Horrible! I won't never buy thing from here.

I received badly dyed dress with dark lines lines and sun-bleached spots across the stomach area. I emailed twice, never got a reply. It has been three weeks now, I am passed the returning window. The reason I didn't go through the regular return process was because I would have to pay the shipping fee and it wouldn't be fair since my item was damaged.

Overall FashionNova is great and has super cute clothes. They also have a huge variety but have few things they need to improve like how long they take to re-stock and the quality of some of the clothing. They take a long time to re-stock on popular selling clothes, it has been a week and I am still waiting for some items to re-stock that I want to purchase. Some of the clothes are this cheap material like they use Rayon fabric, I would avoid buying the clothes with this fabric as they feel itchy, uncomfortable and cheap. They need to replace the clothes they make with this fabric or find a way to make the clothes feel more comfortable to wear for long periods of time in the day. For example I bought their "In State Of Smock Crop Top - Blue" top, which was fashionable looking but the material didn't feel comfortable to wear as soon as you put it on and wear it throughout the day.

Fashion nova doesn't respond to your online issues for returns gift cards or anything. There is no live person to talk to. Online communication socks because they want respond. They tell you to go to help center and you can't click on the button to put in your issue

It's simple my order didn't deliver. ONTRAC is the worst. Notified both and it's the runaround. If I could cancel with my bank I would but because this was a refund credit. It's past time for me to notify the bank for refund to my account. I still may try though. This is super ridiculous. I have spent regularly with them. It's a done deal for them with me. I think they let things go smoothly in the beginning and then they get you. You will take account for my funds Fashion Nova

I passed my order on May 30th. I live in France, I paid for express shipping I was supposed to receive it June 2nd, which was a Thursday, according to FedEx, the shipping company. However there is no update by the shipping company about this order and no one seems to know where my package is. To me it is lost but Fashionnova do not want to refund me even if since more than a week no one is able to tell me where my package is!

Don't order from this company, they are thieves. If you have an issue with the shipping they won't help you and you'll lose money just like I did.

I bought a lot of clothes here, all of high quality and delivered very quickly. I recommend it. Also, if the clothes do not fit you, you can easily return them and get your money back.

Very bad company. Don't use this site- they will rip you off. You won't get your money back for item got returned. They will force you purchase another item that you won't need instead. They never answered their phone. Don't do it! You will feel sorry!

I have tried to return an item for over 25 days and yet nobody has helped me; the website link is giving me trouble and I just want a replacement.