I purchased a few items but the size showed up differently after it was processed. Contacted customer service immediately and was told it was too late to cancel or change my order. It hadn't even been 5 minutes. Their customer service is crappy then they want you to pay for returning the items. What a waist of time. Also they did not honor the extra 10% off on a future order as promised. They only care about sales any issue you have you are on your own. All you will receive is automatic messages and excuses.

Fashion nova stole my money! Their carrier delivered my package at a completely different address and apartment! And they said since it was delivered there's nothing they could do! I can't get a refund or reship. You can clearly tell form the photo the Carrier sent them it's a different apartment.

I have shopped with Fashion Nova for a while and never had an issue. The one time I had an issue with my package not being delivered (as stated) because they used a different carrier, my issue was ignored and never resolved. They only sent a generic response. They just want your money and could care less if you get your items. I have deleted my account and have told my friends and they have canceled their accounts as well. Nice pieces but an extreme lack of customer service. NEVER AGAIN! Only gave one star because I had to.

Do not order from Fashion Nova. This was my first and last time ordering from Fashion Nova. I ordered from them and my package never came. It say's delivered and I have cameras and was home at the time it's says delivered. The package was never delivered. I reached out to their customer service and was only able to email. They do not have a number you can call. Their response was they can't issue a refund or send out another item because it says it was delivered. If you order from this company you take a chance on losing your money. I just gave money away. This is unacceptable.

I payed my shipping to return back items to you guys and no one refunded me yet my items or sent me gift card its been 2 weeks and mail box station in sante fe told me you guys picked up the items #*******

I purchase couple stuff on 11/25 my stuff should be delivered on 12/09 I had the correct address I want to to be sent. I didn't received my package so I mail help desk to see where is my order. They told be it's already been shipped to the address you gave us and I did not receive anything I check all my house cameras and asked my neighbors no one say a deliver person came into my area. I asked for refund they said we can't refunded because the order already been ship. And am still upset about it because I paid $198

This store would be better if their return policy wasn't so awful. I bought a sweater and some other things that didn't turn out to be as described and they want me to PAY to return them. I shop A LOT and have never had to pay to return something. Also, did you know you can't cancel an order? Even if it's one second after you place the order--nope! I placed an order and realized that it would arrive after Christmas so I called to see if I could change the shipping page, and would pay whatever it cost. They said they couldn't. So I said I'd have to cancel the order then and they REFUSED. They said for me to just return it once they shipped it. So, basically they are wasting packing supply, shipping and labor to get something to me that I don't want and then want me to be wasteful of exactly the same and PAY them to send it back. They responded within THREE minutes of my inquiry to cancel and said it was "ready to ship" so they couldn't cancel it. We all know that no order is ready to go in three minutes...especially when you just told me you can't ship it until after Christmas anyway. I only shopped here for my younger sisters who like it, but I'd rather pay three times as much for them then deal with this stupidity.

Once the purchase is completed in their system (even if you didn't know it was completed) YOU CAN NOT CHANGE OR CANCEL, even if you contact them within less than a minute from ordering. They say over it's in their system they can't make any changes. So your stuck with the order. AND, you get the order you didn't want, then you can send it back (minus shipping fees) FOR AN EXCHANGE OR STORE CREDIT. You will not get a refund. THEN, GOOD LUCK USING THAT CREDIT, because I was given no place to put it in, so I kept continuing with my order (that I thought would be covered by my credit) thinking there would be a place to enter it. Nope. Order completed. And, they won't delete it and add my credit to it. So now I'm paying full price for yet another order. Absolutely the worst.

Orders are never delivered on time or on the date identified! Once they change your date there's nothing you can do but accept it! I ordered and expected my item on a specific date for a reason!

I purchased the LOSE IT ALL HEEL - LEOPARD in October 2022 for my birthday and wore it once. I decided to wear the shoes again to my Christmas Staff Party and upon reaching the event, the heels started to fall off. This is the first I have encountered a case like this and was most embarrassed and disgruntled. I decided to take both heels off as I lived a very good distance and would have been a waste of time to return home. I wrote a review on the site but to date, no one has followed up.

My package was lost in transit so they gave me 20$ less then what I payed for in store credit. Customer Service is absolutely horrible and they only respond once you've emailed twice. Once they responded to my email they said its not their problem it was lost and did not even address the credit problem.

Fashion nova customer service is unhelpful. I never received my items and they have not help resolve my issue! The shipper laser ship marked as delivered and I contacted fashion nova to let them know and advise them I reached out to lasership and they did not deliver it to my address. My package went to another building. Fashion nova is not willing to give me a refund or re shipment. They said I should contact the police. They don't care if you get your product or not. All they care about is to collect your money. This company need to shut down. I also contacted the better business bureau because this can't be legal or right. I would not order from them again and I'm taking this to social media to advise fashion nova is a unprofessional company who is trying to steal customer money! They don't take responsibility if you don't get your product

This Company is absolute scam. We ordered clothes which did not fit, so we send them back. It is a value of +100$ and they just send you a GIFT CARD to be forced to buy this bad quality again. I recommend you to NOT BUY AT FASHIONNOVA!

Very disappointed. Ordered 1 item 11/21/22 and "says" it was delivered. Now I understand that because the holidays, things get delayed but the fact that my item says it was delivered and was not, unacceptable. I completely understand sometimes packages get misplaced or delivered to the wrong address, but saying they wouldn't be responsible makes not even want to shop with fashionnova anymore. Used a credit and can't even get the credit back.

I wish I can give a zero to be honest
You gotta pay for shipping and even then it's a Hassel to get your refund. I've been back and forth with them in emails just trying to get my refund. Once I get my refund and use it, I'm never dealing with them again.
Zero integrity as a business

They only got a star to give this review. I ordered an never got any of my order. An you cant call them about the problem and they don't refund items or money. They don't offer any help and make you feel like it's your fault.I'm reporting them to the better Business Bureau. Please besafe when thinking of ordering from them.

They took 2 weeks to ship my package and then on top of that the company that was supposed to delivery my package never did and they marked it as delivered! I have proof that they never even drove by where I live, I have all the camera footage. Fashion nova will not give me a refund and when I contacted the carrier they said to contact fashion nova I am not doing this back and forth I have been trying to get a refund for a whole week and nothing! If your package is being delivered by laser ship just know your package will be stolen and fashion nova will not give you a refund! I work hard for my money it's absolutely crazy how fashion nova will not take responsibility for this! Last time I will order from them. I am absolutely disappointed.