Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Fashion Nova is the top online fashion store for women. Shop sexy club dresses, jeans, shoes, bodysuits, skirts and more. Cheap & affordable fashion online.
















The overall reputation of the company is marred by significant customer dissatisfaction, primarily stemming from issues with order fulfillment, shipping delays, and inadequate customer service. Many customers report receiving incorrect or damaged items, difficulty in obtaining refunds or exchanges, and a lack of accessible support. While some customers have had positive experiences with specific products, these are overshadowed by the overwhelming number of complaints regarding the company's reliability and transparency. The prevailing sentiment suggests a pressing need for improved customer service practices and a reevaluation of fulfillment processes to restore consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I buy fur boots at spring or summer because they drop prices as compared to buying them on winter. I get great enough deals here at fashionnova and I'm not planning on stopping anytime soon. They all look good, by the way. And very comfortable, too.
There's not that much stores that sell a huge collection of orange-colored apparels. That's why I was so happy to have discovered fashion nova. I love how wide their stock range is and that they have almost everything for everyone.
I love how the orders are customizable to my fashion needs. FNcustomer support is efficient and reliable. Their delivery system is prompt, too. I never get delays on my packages.
Fashion Nova's black leather skirts have unique cuts that emphasizes my figure so well. I own two pieces already and I'm eyeing their new addition this month.
It will be my fifth purchase for this month today and I'm not complaining. I love how fashionnova creates such top quality tops every season. They've got very chic designs and styles. It suits me well.
Fashionnova has by far the most reliable services among all the online shops I tried. They deliver fast and my orders were always neatly packed. They've got a return policy, too. Not that I needed to return any time, it's just nice that they have such policy.
I got all my bottoms at fashion nova. I love how comfortable they are, plus everything's available in pastel colors that I like. I've owned almost 10 pieces in just 3 months. They're really that good.
I have been a member for a year and a half now and the exclusive offers Fashion Nova gives their members are insane. I have gotten 20-80% discounts on almost all of my purchases for the past six months.
The epitome of comfort. Fashion Nova's fashion wear is top quality. My sleep is always comfortable with them on. It feels so light and soft. You should check it out sometime.
I always check the new arrivals from fashion nova because that's how I keeps my stuff on trend. I ordered a black laced dress last weekend and it was processed smoothly. My dress was the perfect fit and I got it right on time.
My sister just got me two pair of jeans over the weekend as a random gift. Now I'm shopping for hers. I love how affordable the items are in Fashion Nova. I get to buy her three dresses under $100 and they looked even better in person.
I love the prompt replies I get from Fashion Nova's customer service. I also appreciate a good service and I really hate delays when I really want something. The clothes are even better, plus they're well priced, too.
I'm addicted to anything pastel. I got different kinds of colored apparels in my wardrobe and I still can't get enough of them. Thankfully I can rely on fashion nova to provide me with uniquely designed clothes in a pastel paradise.
I can always count on Fashionnova to provide me with quality face masks to moisturize my skin. I love how cool they are used. My skin has improved a lot in the last two months. Thanks, FASHION NOVA.
The items at fashionnova fit all women of different sizes, plus the pieces are so comfortable to wear. The ease of ordering on the website is also such a turn on. More power, fashionnova.
Fashion Nova's bohemian off-shoulders are a must have. They're so pretty and very comfortable to wear. They match a good pair of leaher boots and high waist shorts. Cool stuff.
The ivory midi dress I got on FN are spot on. They're breezy and cool to the skin. I love how they show just the right amount of curves. It compliments my figure so well. It got delivered a day earlier, too. The package was neat and well-placed.
I ordered five skirts over the weekend and it arrived today. Not only delivered on time but was well packed. You exceeded my expectations. Thank you so much for such quality items, FN.
My package will be arriving this weekend. I have had such a wonderful experience shopping with you over the weekend and will recommend to all of my friends. All the best.
Cami string tops are back. I'm particular with the pastel-colored ones. They're so cute and they look good on me. FN never failed to deliver quality goods consistently. Their services match their items, too.
Answer: I received a full refund via original form of payment which was Paypal. I emailed them daily, reported them to the Better Business Bureau and opened a claim with PayPal. They sent me a store credit but I refused it and threatened legal counsel. Money was refunded in full 3 days later. Do not let this establishment bully you.
Answer: Do not order from this company you will regret it
Answer: Out of the six times I ordered from fashionova I received my items four times the two times my order never arrived I received no assistance from them but a vague response and no follow up when I e mailed back. They offer no refund or assistance at all when trying to locate a package you will have to work with your bank in order to get some resolve, pathetic company who only ensures celebs are getting items delivered and satisfied while everyone else they treat as peons who they can care less about. If your not insta famous they don't ensure a smooth customer experience for you and you will soon be left disappointed. Great merch but not worth the frustration.
Answer: I placed an order on cyber Monday, it's now Dec. 8th and I have not received my items. Not my items or a tracking number but they sure took my money! I just want my money back at this point.
Answer: Do not order from them - i placed my order on april 12th for $287 USD tracking number does not work and they refuse to answer my emails
Answer: FN website it states, "If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Fashion Nova does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered."
Answer: Same... placed 2 orders for my vacation. The 25th and 30th of Nov. Needed the dress for my birthday weekend away. I got one dress when I came back and the other one is being delivered today. Just terrible. Bad customer service. Can't reach nobody by phone. All emails I recieved were automatic responses. Not personalized at all
Answer: The same thing happened to me, I never received my items because after they took my money they realized that the items Ive ordered were no longer in stock. They sent me a cyber gift card. The website clearly states that the gift cards will be sent when a returned is made but if I never received the items why cant I get my money back. Im reporting them to the Better Business Bureau
Answer: Don't waste ur time its better u go get a dress from another store, cuz you won't be receiving your dress on saturday, i oredered 23 pieces of cloth from them and am yet to receive none for the past six days
Answer: 5-7 days... maybe even 14 days. They lie about 2 day

