Do not order from Fashion Nova! Horrible Horrible customer service! Package was delivered to wrong house. A picture of the house they delivered to and it was not mine! And there is no way to speak to anyone. Emailed them and keep getting generic messages. So I am without my clothes and out of my money! I will never order from them again! Everybody should boycott this company so they can go out of business!

If I could I'd take stars from the company I made a purchase of a few outfits and 2 pair of shoes. While I did receive the clothing the shoes were never received. Reached out to the company in which they said it showed delivered and I need to contact the authorities in my area, check with Neibors, and the local post office. So I took photos proving that there was only 1 package which was a bag that the clothing could only fit. Along with being a ex carrier when shipment is made either the company would send a box with the shoes in it & the packaging with the clothing so there's only 1 SKU NUMBER or have to send 2-3 different packages due to the clothing being separate which would result in sending a SKU number for each individual package. Well that didn't happen they clearly sent a link showing what was supposed to have been my order which was not the shoes I purchased once they realized their mistake in this after over 15 emails back and forth. They reshipped one of the pair of shoes & automatically refunded the other pair due to no longer having the size with no option to choose another item or different size as they had my original size I just order a size up for space. Then still blamed it on the carrier when it was clearly FASHION NOVA issue apologizing on the behalf of another company. This statement I made is completely nice compared to the sarcastic emails I've received. After 2 weeks later off it's original delivery date. & don't think you'll get even a 1% off of your next purchase even after hassles when there at fault.

My daughter ordered a dress and had to return it because it was too small. We never recieved a gift card for the return. My daughter contacted them many times and they kept sending her a 4 digit number that we couldn't even use. This company is a rip-off, that's why they have no way to contact them by phone. I will never buy anything off of this site again.

Order #******* and #*******

I loved fashion nova. I've made A LOT of purchases from them! But I'm very disappointed with how they handle lost or stolen packages. First of this company do not have a phone contact, you can only reach customer service through emails. If the carrier provides proof that your package was delivered their solution would be, it's not their problem because it said it was delivered, contact the police. You will not get a refund nor a replacement. I paid over $240 for both my orders and was only given a $15 E-Gift card to shop with them! ARE YOU KIDDING ME! I reached out to customer service via email several times with proof of everything I was stating and kept getting repetitive messages each time, NEVER A SOLUTION. How is it the customers fault if your package was delivered by carrier (GSO/GSL they contracted) to the wrong apartment! I'm NEVER ordering from this company. I have contacted the Better Business Bureau, and I'm taking this to social media to advise fashion nova is an unprofessional company who is trying to steal customers money! Please Do not order from this company, SAVE YOUR MONEY AND TIME.

Clothes aren't bad but I strongly dislike their policies. They sent me the wrong jacket size and I couldn't return it because they said you can only return something with in ten days receiving it. Meanwhile I received the jacket as a birthday gift so the jacket was ordered ahead of time. Also I ordered some clothes on accident and immediately tried to cancel my order and was told I couldn't I would have to wait for it to be delivered then return it. It's just a way for them to keep your money because they only give store credit.

They will sell you defective items and not allow you to return them! Worst company of all time. NEVER BUY FROM THEM EVER

I ordered my item and I didn't received my package. They said the package was delivered but I didn't received it. I contacted them and I asked for the items to be re shipped or for me to get reimbursed so that I can reorder. They told me straight up that I cannot get a refund neither will they reshipped my order. I spend hundreds of dollars here. Not just me my sibling friends and mom. The way they dealt with the situation there is no way fashion nova care about there customers. Just know that this situation will have everybody I know who shop here stop shopping. Fashion nova cares less if you receive the package or not… they don't care about there customers..

This is the worst company when it comes to customer services. They don't care about their customers they care about the money. I have made a returned to this company twice and they did not give my refund. They claim to give gift cards and I did not receive it. I have contacted them numerous times and they will only complicate issues. The first I contacted them. They asked for the tracking number I used to ship the items. When I provided them with a tracking number. The next thing they did was to asked me to take a picture of the tracking label and send. From one complications to another. And they succeeded to get me frustrated and not to ask for my refund anymore. I will never make a purchase to this company.

Scams scams scams scams!

First time buying from them and was scammed. I just read some reviews and are complaining about packages not delivered!

I bought an outfit and they sent a message that is was delivered at 8:41pm in my building. I live in a gated community where everything is closed at 7:00pm. The residents in that community packages goes to the leasing office where they keep an Amazon box. This office closes after hours. When I contacted Fashion Nova, I was told my package was delivered and I explain to them it wasn't delivered because the time the person said they delivered it the office is closed and they can't come to my apartment or inside the building unless they have a fab to open the doors. The person who was assisting me told me they can't help because the tracking number says delivered. How does it take to click delivered and take the pa large with you? I asked them for the company they used to deliver my package they fail to give to me. I asked for the picture where the package was dropped they fail to give it to me. It either FashionNova are crooks and work along with the delivery company to scam their customers, so they'll be able to pay all these celebrities that advertise for them.

I have been ordering from fashion nova frequently for a few years. I will never order from them again. My recent order was $120. The courier delivered the item and left it carelessly in the lobby (even though there is a secure mail room and even though my unit number was on the package.) the package was left in the lobby on a counter above a garbage bin. I paid my money to fashion nova and they are responsible for ensuring final delivery of the items. I did not choose the courier company. They need to compensate their customers if delivery is not made to the right place and then take it up with the courier they used to ship the items. Of course someone stole my package since it was carelessly placed in a general area. I was home all day. If the delivery man did not know where the mail room was he could have taken the elevator and left it by my door. In fact he left the package in the general area across from the elevators. Fashion nova of course says they are not responsible. Very poor

I placed my order 12/4/22 my order just sitting and the sad part about this whole ordeal I'm located in Los Angeles California
It's sad they can't give u a refund when it there fault your order just sitting not processing or any type of information this is my very last time order anything from this trash garbage company
They robbing us consumers they never like giving a refund back and it's there fault thirsty company who would even want a store credit after your order just sitting over a week
I'm not planning on spending a dime with your garbage company anymore

This place has gone down the drain fast, quality of clothes is terrible, things never look like pictures, and the shipping is a disaster. The customer service department is a nightmare! Never spend your hard earned money here.

Never received my package, they told me to file a police report or check with a neighbor bc the carrier said the package had been delivered. I have 24 hr surveillance, it was not!

Fashionnova! I Order 2 Gowns and was very disappointed was not of good Quality didn't fit probably. No cash refund credit only also there was 8$ shipping fee to return. I'll never Order from this site again

It is a long time waiting this time.This time I get dissaponted for waiting too long.I recieved the items after 1 month waiting.

I ordered something from Fashion nova and never got my package even though I received an email stating my package was delivered. I checked my cameras and no one ever delivered my order! I called fashion nova costumer services only to find out they don't have live representive, I emailed them and said they are NOT RESPONSIBLE FOR DELIVERED OR LOST PACKAGES. My order receipt states the package was delivered and it was initial by someone else. I contacted the carrier center and never got a response either. DO NOT OREDER FROM THIS WEBSITE!

Do not buy from Fashion Nova. The company does not give refunds even if the debit transaction is processed through Afterpay. I purchased a jacket because it had a nice looking fur hoodie. But the jacket materials was cheap and unattractive. I had to pay for shipping to return it only to be provided a gift card. Fashion Nova did not even offer me the courtesy of a refund to my original payment method and I still was left with 2 installment payments owed to Afterpay. What a rip off. And inconsiderate.