FarfetchReviews 1,822

Impossible to send item back. FarFetch refuse to refund me. I'm hundreds of pounds out of pocket. Do not use Farfetch. They do not offer a working returns service from the UK. You WILL lose your money if you need to return goods.

Ordered multiple items on this side, however most of the time it is bad quality clothing (aka to extend that you have to return it, or after 2 usages it gets torn). Plus some brands are literally unfound on internet (so their clothing quality is questionable as well) importan to note that if you return damaged/bad quality products they don't refund the delivery costs from the initial shipment.

Sent 3 separate emails asking for return label, no response-finally had to call the team-only to have them say I was past the 14 day window when I had initially emailed them three times but they "were not" receiving my emails-sent screenshots to the first customer rep after I called in to prove this, had to spend 30 minutes explaining to her the issue-the dress was also advertised as the wrong color-I know this because I reordered this dress specifically because the one I already had was ruined. Had to call again 2 days later-no update on status, new rep now tells me to send photos of the dress with tags, had to YET AGAIN reexplain the situation-has to go through "approval process" which should have been done 2 days ago without me having to call back in. Asked for when I should expect to hear an update and told-it is Friday, so maybe sometime next week-meanwhile they want to try to stick the client to their 14 day international return policy. Definitely will not be purchasing any items from them again-SSense, Mytheresa, Saks, Revolve, Matchesfashion, Shopbop, Moda Operandi, Net-A-Porter-literally buy from any of these sites than this junk service. Mistake after mistake with no accountability or customer service.

I bought platform sneakers by SWEAR on FarFetch on November 5th, 2022 and it said it would take 5 weeks AT MOST because they're custom made, allegedly. It has been over 14 weeks, I've sent 6 emails regarding my order and every time they respond saying they've contacted the manufacturer and are awaiting a response. They NEVER update me, I have to keep sending them emails regarding this issue.
What pair of sneakers takes over 14 weeks to be made? My last email where I asked for a refund was completely ignored. Extremely disappointed with their customer service. Never again.

I can't recommend this site. Extremely poor customer service. If you buy a product today, and the price gets reduced the following day, then you won't be able to get the difference refunded.

Absolutely SCAM company. Bought a dress, returned it within days following every step. I am super petite and once I opened the package saw how huge this dress was. NEVER EVEN TRIED IT ON, did not remove it from the hanger or plastic bag it came cover on and after several calls and insisting over email what was the status of my refund they are saying that it arrived damaged.

A complete lie! The dress is almost $5000. DO NOT BUY FROM THIS COMPANY. I will be disputing the charge with my credit card provider but AVOID yourself problems with this company. As they made something up to not issue my refund.

This item I bought it was actually sold out, I received an email one day saying it was back in stock so most likely someone bought it before and returned it and now they want to blame me for something that DID NOT HAPPEN.

Worst company to shop from. DO NOT BUY FROM THEM!

They ripped me off for $250. I never received my order and they refused to replace or refund me. I spent thousands with this company and couldn't understand why they were not willing to replace my lost package!

Merchant said they will refunded my money once item was returned. I never received a refund after sending back the item.

Fake company do not waist your time they have one thing about agents as well that say about commission. Products more expensive. Do not waste your money.

I have bought a lot of expensive items via Farfetch and always had good experience. That was only until they had to take responsibility though.

In short I bought several identical t-shirts in different colors only a few months ago and one of them has an obvious manufacturing flaw which got a lot worse the first time I used and washed it. After a lot of (stupid and unnescessary) questions which I answered the initial response was I could get 10% off a new shirt. What a joke! Afterwards they closed the case due to them deciding it was wear and tear = no refund or new shirt.

So yes! The customer service and taking responsibility when not making money is indeed VERY FAR FETCHED! Shame on you.

My best advice is to do your shopping else where!

The customer service at Farfetch is so sorely lacking, in this day and age of online shopping there is really no reason to shop here. My daughter bought me Veja sneakers for Christmas. They ran extremely large probably a whole size too big, I'm guessing they were mismarked. Since most places have exceptions of return windows that close 30 days after Christmas I called on Jan. 19th., the Farfetch window closed 10 days earlier. They would not speak to me about the return, only my daughter could call (which is super odd for a gift giver to have to get involved). I could also send an email but it had to be from my daughter's account (again, very awkward). I offered to pay to ship the sneakers back and exchange them for my size but they were unyielding. I would not be returning if there wasn't an issue with the sizing. There is absolutely no reason to shop at Farfetch when there are so many retailers with normal and understanding customer service. Their policy of getting the gift giver involved with a return is lunacy. They are extremely shortsighted. What a waste of time, energy, and money!

I moved to the US and changed my payment method. Even though I spent thousands previously, and was going to keep spending in Farfetch, I was never able to purchase anything with any of my American cards. I called several times, send my documents to prove authenticity, but their dumb system can't do anything.

Should I say that all their competitors like NAP and Matchesfashion work great for me?

It's so frustrating for me that company can lose its pretty loyal customer just because of stupid analytics

Not cool. Probably I will buy less $#*! that I don't actually need or support locals (which is actually great), but as for upcoming recessions that attitude for business is not an option, so hope this review will see anyone smart enough to asses possible loses of their poor practice

The service and quality of the products deteriorates each time I order. I returned my order over a month ago and sent three emails asking for a status update but no response and unsurprisingly my refund hasn't come in. They treat me like garbage despite being a high access member. I'm worried how new customers will be treated.

I've purchased and items from this awful platform whiere you will have a problem with switching language to english, in case you a shipping to italy you have to speak italian they think. So, instead of Stone Island shirt I received an empty box and after submitting a claim to Farfetch, they simply answered that all was OK and they didnt noticed any problem with my order. Really? So where is a shirt?
I dont recommend this shop. Their service and client orientation is getting worse day by day.

This company is a scam, they sent me a broken bag, I returned and complained and they never ever game my money back! Don't shop here! Worst customer service ever!

I paid for the goods on December 16, on December 25 the earrings arrived, but they were broken, I issued a refund immediately, the return came to them on January 1. Today is January 18, the money was not returned to me. I answer in the process of returning, but how long to wait a month has already passed, 3 months or a year? Please help me

I ordered a pair of costly Rhinestone boots on Dec. 28th,2022. After I received them, I didn't like the fit and contacted the store to get a return label. They had postal locations to return on their website, and after choosing a location, I returned it with the label they provided. After weeks of not hearing anything about my return, I contacted them, only to get the runaround. They said that I didn't return it directly to DHL, so they refused to refund my $714.45; I had to contact my bank and file a claim against them to get my money. Needless to say, I will NEVER do business with them again in life!
Date of experience: December 19,2022

Do not use this company…ordered a shirt which was large….spent the last 3 months trying to exchange it for a medium but met nothing but resistance and excuses despite returning it by recorded delivery within days.
I don't believe they have any after sales service just someone behind a keyboard who just confirms how unhelpful the company is!

Beware. A good deal turned out to be a scam! I thought I was getting a discount on a pair of designer socks but working with this company is a nightmare when things go wrong. I foolishly trusted FARFETCH with ordering a $200+ dollar pair of socks as a Christmas present. I got a call a few days after reporting that the package was not delivered offering to send a replacement. When I followed up they had "no idea" what the voicemail was about and said needed more time to research. Then After "carefully researching" with the shipper for over a month they stole my money and never delivered the package. I'm not sure if my problem was ever even touched by a real person as it seems they were just churning out autogenerated emails with no real response to date.