FarfetchReviews 1,822

I ordered a shirt which was delivered by DHL. DHL Didn't follow my delivery instructions and left the package at the door instead and sent me a blurry picture as proof of delivery. When I got back the package was not there. I contact Farfetch and the said they will investigate and get back to me with a decision regarding a refund. The company got back to me through one Andre who said that the company can't bear liability since I agreed for the package to be delivered at the door which isn't through and I have evidence. I will be contacting my credit card company to dispute this transaction. The company is a very fraudulent one, I'LL ADVISE YOU TO AVOID.

My package arrived empty, the enveloped had the glue intact and they said the currier confirmed that they have sent it because the weight was correct. They never sent photos of the weight DHL mentioned! Farfetch would not only not reimburse or send me the item but did not even send the photos to prove DHL actually sent the item!

Terrible customer service. I will never purchase from Farfetch again. I purchased a handbag and was not happy with it. I immediately returned it within the return window. I patiently waited for my refund to be processed and was in contact with Farfetch customer service throughout the ordeal. They then informed me that the boutique claimed the bag was not in its original condition due to some scratches. Farfetch resolves the issue by sending back the returned item to me and sending me a tracking item without any further information or proof. Farfetch does not protect its customers from false claims. Also, reading the reviews from other websites shows they have a habit of not refunding their customers. I wish I had done my research before buying from this awful company. Buyer beware!

I previously wrote a review explaining how far fetch claimed a dress I returned was damaged (without sharing proof and ignoring any explanation that it was impossible for me to damage it with a 1 day return turnaround). They refused to refund me and said they'd ship the dress back to me. Well, a month later, they still haven't shipped the dress back. They sent me a tracking number that always shows it hasn't left the country of origin and yesterday it said it was sent back to the sender. Customer service doesn't respond at all, so I'm convinced they just run a small scam with their partner stores by claiming a product is damaged, then neither returning the money or the item. Buyers beware.

Several times I have compared items with other sites, Farfetch is ALWAYS marked up the highest. They gouge their customers. Always look at other sites before going to this site. I don't even bother going on it anymore. It's disgusting how much they mark up the prices, and then call it Luxury. They are the same products on other sites. They also are terrible with RETURNS, this site is just a headache. Thanks for reading!

They seem not to know what they are about on the international and global scene. They are not ready to grow. Don't buy from them.

I'm giving it one star out of 5! The only reason for it is that „zero stars rating" is not possible.

Context: several months ago I bought Nike Air Max shoes and their soles (both shoes) are simply started breaking / cracking.

I made a claim to Farfetch, sent the pics of the faulty shoes and they send me the following answer:

"Your item's quality assessment is complete. The Partner has determined the problem is a result of wear and tear. Sorry, they're not able to take any further action. Thanks for your understanding."

Did not know that a few months of wearing high quality, original Nike shoes = WEAR & TEAR! And that the shoes will simple be damaged so quickly. Really! I thought that a high quality and original pair of shoes sold by Farfetch will last longer…

You are a scam. WEAR & TEAR! LOL! Are really serious guys?

I ordered a pair of shoes from Farfetch. The sizes were womens and the product was not labeled as such. Accordingly, I received a 10.5 when I wanted a mens size 12. I have messaged them twice without so much as a peep or reply. Not a bugger off or a we can help you...absolutely nothing. It boggles my mind how this happens when there are so many options for shopping that a company would be radio silent on a customer request. I should also note that the item was fulfilled by Stadium Goods and there was no billing invoice or order information inside the package - another FAIL. I reached out to Stadium Goods and at least they replied very promptly but were unable to assist. Another FAIL for Farfetch. As Southwest Airlines says, we know you have many options to fly. I will be taking my options to shop elsewhere.

I ordered a golden goose shoes and I received it with an old box the shoes is totally dirty and ripped from one side and it's like someone used it and returned it and Farfetch team didn't even bother to check the item before delivering it. After sending them all the pictures and proof they are asking me to do the return before sending me my money back. They are really unprofessional and they don't even value the customer. I paid 2000 aed to receive a used shoes
I don't recommend them at all

What a scam.
I ve bought a pair of shoes fratelli rossetti 274£, they sent from Naples(?) a pair of faulty shoes, with the left bigger than the right, sent them back in less than 12 hours, They refuse the return, stating that the sole has been scratched, while the shoes were in those conditions when arrived.Finally they ve found a stupid for a faulty pair of shoes. Big mistake trust farftech. In any case still waiting for the shoes to be sent back after 2 weeks.

$#*! YOU FARFETCH OWNER.
BURN IN HELL THIS YEAR.

Why you dont do HONEST JOB to earn money?

What you doing isnt right...
You will burn in hell or I will burn you.

All of your positif reviews, are fake, you created yourself. FAKE POSITIVE REVIEWS

Item arrived within 3 days by DHL with constant progress update via email. Such a worry free online experience!

So excited when receiving my order today. It's a very fast delivery as I have placed my order on last Friday. Unbelievable and shocked that the t shirt comes in damaged condition, there are totally 3 holes broken point of the collar. I contacted FARFETCH customer service right away with photos attachment to showing the product damaged. I wish to get a new proper one for exchanging instead of refunding. This is my second order this year.

I lost thousands of dollars whilst being an online promoter for this brand. Aus market isn't reliable or trustworthy.

I bought a moschino handbag and it started peeling after an hour outside! The purse was obviously old and worn! Customer service offered me a 10% discount, and when I refused, he blamed me for not handling the goods properly. I definitely do not recommend buying on the farfetch website, very bad experience! I will never buy anything there again

E4SURP

Paid $15 for shipping. Found out after I placed my order on Farfetch that I could buy the same T-shirt with free shipping on the product original website. Total scam!

Don't order anything from this company, it's a scam,
I ordered a few things, got a notification that it was delivered. Checked mail box and there was nothing there. I Emailed them and I have yet to hear back from them.