FarfetchReviews 1,822
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
We monitor reviews for authenticity
Hi yall, don't ever order anthing off here unless youre trying to lose your money. Wrong size, i returnded, order recieved, 2 months no refund i email 3 times no reply. In "at most 24hrs" its been a week. Overall a trash place to buy to lose $1,000.
I'm trying to fill the return form and an error message keep appearing. I received size 3 instead of my my order ( size 8)
Dear Faisal,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
Please send us a private message with the Order number and your email address, so that we can assist and compensate you.
Warm Regards,
Farfetch
This company is so bad! I placed an order 7 days ago and it has not shipped! I tried calling customer service numerous times and sent them emails. No response whatsoever! My account now shows no order was ever placed.
They basically took my money. I'm not sure if this is a legit retailer. I received no communication from them. I already called my credit card company and alerted them. They are thieves! Don't believe the positive reviews. They are probably fake!
Dear Melissa,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We will review this case with this agent to ensure that the proper care and attention is given to your inquiry.
If you have any questions or concerns, please contact us by sending an email to [email protected]
Warm Regards,
Farfetch
Absolutely perfect... from client service to shipment, delivery time... the best online fashion shop so far!
Thank you Farfetch!
The delivery is so fast, much over my expectation. Clothes quality is good. This is the first time I bought from Farfetch, but really impressive. Will continue to shop from Farfetch.
I've tried to buy two pants on the website and somehow I find the size info is misleading, eventually I ended up returning both of my orders, please do have size info for each brand.
Dear Jianghua,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that you were not completely satisfied with your shopping experience.
We are sorry that our size guide did not match the brand size guide. Our customer service is happy to give size recommendation if you contact us.
If you need more assistance with any remaining issues you may contact us directly at [email protected]
If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Finding and buying this jumper was easy peasy, and a pleasure to do.
On the other hand, I wasted about 2 hours selecting a bunch of men's clothes expecting a black Fraiday discount to apply. At the checkout, it became clear the black Friday discount did not apply, therefore I didn't place the order and generally felt a bit cheated or at least fooled by sharp marketing practices. I do wish companies wouldn't try to con their customers.
Dear Andrew,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that you were not completely satisfied with your shopping experience.
Each promotion has terms and conditions, so please feel free to contact our customer service to check promotion codes terms and conditions to avoid confusion.
If you need more assistance with any remaining issues you may contact us directly at [email protected].
If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
I've been waiting for phone customer service for half an hour and no one responds. My item was returned and delivered but the return page still says "requested". Emailed twice and get nothing back. Is that how farfetch treat customers? Really sad and disappointed. Worst experience ever.
Dear Annie,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We see that you are currently in communication with a Customer Service agent. We are reviewing this case with this agent to ensure that the proper care and attention is given to your inquiry.
I have checked the refund is in progress now.
If you have any questions or concerns, please contact us by sending an email to [email protected]
Warm Regards,
Farfetch
It advertised everywhere that its fendi tote bag had 20% off. And also on the wesbite, I clicked "shop now" behind "extra 20% off sale with code: x20BF", and then I found this tote bag. BUT they still didn't give me 20% off.
Dear Wanli,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
We’re so sorry but some brands have requested that none of their items be discounted with promotional codes.
If you want to check restricted brands for campaign, please let us know.
We’re so sorry for any confusion.
Warm regards,
Farfetch
Outstanding service, fabulous presentation and attention detail. Would highly recommend and will definitely use again. Thankyou.
I ordered a bag on sale and I got it, I didn't need to track my order as I was always informed with each step.
The only thing that I didn't get is the private sale whenever I ordered anything at the check out the bag comes back to it's original price
Really hope farfetch can solve my problem and able to change my shoe size. Will never regret snd will shopping more with farfetch. Please help to solve my problem.
I purchased many things on this website over the Thanksgiving offers. I absolutely love everything I purchased.
In 2 days I got what I wanted. The site
Is easy to use and customer service respond asap. All in all a great experience
I found a couple of great Paul Smith T-Shirts at Farfetch on great sales. I was amazed at how quickly the shirts arrived from overseas sellers. The order was seamless, the shirts were perfect, and if they hadn't worked out the return would be free.
Farfetch has great brands, styles, and sales and makes the process exceedingly easy. I would highly recommend Farfetch as a site for stylish steals!
I just had my first purchase with Farfetch. I was a bit nervous since no one I know ever bought anything from them. I ordered a Salvatore Ferragamo trifold wallet (for men). It came within two days even though it had been shipped from Italy (I live in Los Angeles). It looks amazing! It came in a Ferragamo box with all the tags. Better than on photos! I couldn't be happier!
They have a terrible service
I ordered a leather jacket from them that not even look real and I tried to change the size and they asked me for $100 more
Dear Ei,
Thank you very much for taking the time to provide us with your feedback. We are disappointed to hear that you were not completely satisfied with your shopping experience.
We see that this case was resolved by our Customer Service team but if you need more assistance with any remaining issues you may contact us directly at [email protected]
If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
One of my favorite places to shop! I can usually find items I can't find anywhere else. The packaging is perfect and gift-ready and the shipping is usually very fast, no matter what country it's coming from! Farfetch is quickly becoming my favorite online retailer.
The delivery is much faster than I thought. Products are in good qualities and packaged well. Very good experience.
From the business
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Dear Idfifn,
Thank you very much for taking the time to provide us with your feedback. We are truly sorry to hear that you are not satisfied with your recent shopping experience.
Please send us a private message with the Order number and your email address, so that we can assist and compensate you.
Warm Regards,