Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Shipping was fast, but extremely poor packaging. No tissue paper or bubble to hold the bag in place in the box. Moreover, the bag's height is actually taller than the box's height. I don't see why a large box is not used. The leather is wrinkled, and may have been caused by the box squishing the bag.
The only way to return an item is by booking a courier via their website. So I did this and booked a day and time slot. But the courier never turned up and I've had no communication from the courier nor from Farfetch despite sending them multiple emails and messages via the online form on their website. They say you should return the item within a week to ensure they get it within the 2 week time frame they require for refunds. But how can you do this when you can't get the item collected? I've started a Paypal dispute as fortunately this is how I paid, so fingers crossed this is how I will get my refund
Dear Lisa,
Thank you for sharing your feedback regarding your experience with our return program. We're so sorry to hear that you experienced issues with your return and if delays occurred due to our courier partner, you will not be held liable when it comes to accepting a return for a refund. If you have any unresolved issues with your return or need to schedule another return in the future, you can always speak to our customer service team at +1 646 791 3768 or +44 (0) 20 3962 2362 for immediate assistance.
Warm Regards,
Farfetch
The logisitcs is so fast and nice!
However My burberry coat does not come with Burberry package. I am little bit concern if it is a real product
I bought a Ysl wallet, it's a fake item and I can feel the wallets leather is PVC definitely not cow leather, but the customer service is good, I did get my money back as I return it when I received the wallet.
Dear Jimmy,
Thank you so much for sharing your feedback about your recent purchase. We're so sorry to hear that the quality of your purchase didn't meet your expectations but we're happy to hear that this issue was resolved. All of the merchandise listed on our website is authentic so we hope you make a replacement order with us soon. If you need any more assistance or have unanswered questions, please send an email to [email protected].
Warm Regards,
Farfetch
Brilliant products, brilliant website. The shoe box was shipped in a protective outer box, meaning the shoebox wasn't damaged in the slightest (unlike previous orders off of other websites). For all of this i thank you. The whole experience really raised the bar for me on the quality that products can reach.
I have shopped many times at Farfetch. However, out of my last 3 orders. I have twice now been sent items in error. The first time I ordered plain cotton Rick Owens hexagram sneaker, yet I received the waxed denim. Unfortunately for me, I opened the package past the return limit date. On my most recent order I ordered the Rick Owens - Geobasket in Black/Milk, I however received the Black/Milk/Green which is nowhere to be seen on site. So my options are... I can either return them and have no Geobasket (as now they have non in my size) and from what I can see unavailable everywhere or just keep what I am given. They offered me an insulting 10% discount on my next order. DO NOT SHOP HERE! SCAM SCAM SCAM!
Looks like Louisa Via Roma and Ssense will be seeing a lot more from me.
I ordered a beautiful Burberry scarf for a Christmas gift. The package arrived with an EMPTY Burberry box! Farfetch said they needed to do an investigation. After a month and a half they determined they were NOT responsible! Super confused as who would be responsible if not the retailer. I am now out a lot of money AND the scarf I ordered.
Dear Kelly,
Thank you very much for taking the time to provide us with your feedback. We are so disappointed to hear that your order was not correctly delivered to you and we're so sorry for any inconvenience.
After reviewing our records we see that this case was resolved by our Customer Service team but if you need any more help you may contact us directly at [email protected]. If you have any questions or concerns, please do not hesitate to get in touch.
Warm Regards,
Farfetch
Damn company! Purchased Paul & Shark shirt and received FAKE item made in China. Poor quality and missing front logo patch (how it supposed to be on the picture).
BE AWARE, FARFETCH is selling a FAKE stuff. I wish no star for them! STAY AWAY!
Dear Zinovy,
Thank you for taking the time to share your feedback. We're so sorry to hear that your order didn't arrive as expected but Farfetch accepts free returns for all unworn items within 14 days of delivery. We hope that our customer service team has either scheduled a return or provided more information regarding the authenticity of your purchase as all new items on our website are sourced directly from the manufacturer. If you have additional concerns or questions, feel free to send an email to [email protected].
Warm Regards,
Farfetch
I did receive the Etro dress on time
I was overexcited but unfortunately the size was wrong.
I meant size 40 French NOT 40 Italian!
Love the unique design piece only found at Farfetch and love their discount promotions comes with the purchase.
It is my 1st time purchase in your shop. I purchase 2 items and come to 2 different country. And the goods come too fast and the packing so nice, anyway i will purchase again in future.
The process is fast and the delivery notice is sufficient. This was a great experience and I'd be happy to recommend your service.
I was so happy when my first order arrived early than expected. When I opened the package, the right shoe looked worn! Because my son, liked the shoe, I decided to keep it. My second order just arrived today AFTER WAITING FOR ETERNITY! The order was not processed until I contacted Farfetch 6 days after my order was placed AND PAID FOR. I was still happy to receive it until I opened the package and saw that it was the WRONG SIZE. How extremely frustrating! I checked the site and the size I ordered is still available. What is wrong with you people? My feet are not going to magically grow from a 37 to a 38! Some care in these orders would have been nice!
Now what?
This was my first experience placing an order with Farfetch. I was very impressed with how you handled an item I had ordered no longer being available after my order had been placed. Great to receive the updates and reassurance that you had found the product from another supplier and would cover any excess costs. This was a great experience and I'd be happy to recommend your service.
The process is fast and the delivery notice is sufficient.
Just few days the order arrive home.
However the quality is varies, some products good and some not under the same brand.
I've been shopping with Farfetch for over 3 years and I have always had great service. Sometimes there are small problems, but Farfetch has always taken care of these issues. Keep up the great work.
The pleasure of shopping on your site thanks, the pleasure of shopping on your site thanks, the pleasure of shopping on your site thanks,
Very happy with service. Order placed and kept up to date with progress. Recieved order within 2 days.
Only took 2 days to deliver from Italy to Malaysia. Excellent packaging, reasonable price. Will definitely buy from Farfetch again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pearl,
Thank you so much for sharing your feedback regarding your recent order. While we're happy to hear that your order was processed and delivered in a timely manner, we're disappointed to hear that you weren't satisfied with the packaging of your parcel. Our goal is to provide a consistent experience between all of our partners and your comments will be used to improve our services. Should you have any questions or unaddressed concerns, please contact our customer service team by sending an email to [email protected].
Warm Regards,
Farfetch