FarfetchReviews 1,822

If I could give NO STARS I would! I ordered two dresses, neither fit. Sent them back in less than 3 days in pristine condition. They received the return 16 days ago and are giving me some run around about the condition of the returned items. What BS! They are in the same condition i got them in. They are dealing with the vendor (Marchesa Notte) who both shipped and received the return. I do not care about how their business works, I want my money refunded $1390! I just disputed through Amex because I am tired of calling every two days and being told it's going through, it is not! Buy from a retailer you know, these people excel at giving the runaround! Bad experience!

I have shopped on Farfetch for years. They are a safe site to purchase items internationally, since they handle all the customs forms and courier scheduling. Sometimes designer goods will even be a bit less expensive obtained overseas because of a good exchange rate and no sales tax or VAT. They also require that their vendors to meet a standard of quality, so your items will almost always arrive nicely wrapped and presented. I recently received something that was not up to that standard, and Farfetch arranged for a return even though it was past the return window by the time they got my communication on the problem. I recommend Farfetch without hesitation.

Excellent service, great and caring customer support! My order was on customs hold up for a week and I had to pay another 100 euros to get it. But it was my fault because I wasn't informed enough about import duties in my country. Customer support contacted me couple of times to see if everything was fine and to ask if they could help releasing my package from customs faster. Package came in a big Farfetch box, nicely packed. Overall great experience, would recommend Farfetch to anyone! :)

I ordered from Farfetch couple of times but my last order (1500usd) which paid for fully, was other not sent by Farfetch or lost by DHL. Farfetch was absolutely bias and wasn't welling to hear me out and solve the problem, their problem solving skill is -10 and their dispute department didn't even bother to contact DHL to investigate the lost package. The cases were closed with Farfetch and DHL, and neither of them refunded me. It was a big loss for me. They lost me as a customer.

Dec 21st i received call from farfetch support, They wanted to validate something on my purchase I made that month and they were series of personal questions about my purchase history and they were looking for previous address, credit card # etc. It felt like more of an interrogation. I have been shopping online for years never in my life i received a nasty call like that. I already paid for the purchase i made from farfetch earlier that week and i was not sure why i received that call from farfetch support. They told me that they wouldn't ship the item until i clarify all these questions which included my personal information and historical purchase details. It was a clear profiling based on my name or nationality. This is unacceptable. Since then i reported this incident and there is no action has been taken!