Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Its hard to believe but Farfetch could send you a letter in... russian! Bingo! The service is so poor and tantalizing that better don't even try to order something from them
I received my items fine size did not fit. I used their prepaid label and returned. I can see item has been received since Dec 16. Its now Jan 7. I am still not reimbursed. Not purchasing from them again. They dont respond to emails and dont pick up the phone
I'm very irritated indeed that, as a customer in a non-EU area neither you nor your suppliers deduct EU or Swiss sales tax at source. It is lazy not giving them a procedure to follow. If I were to order again it would only be because I couldn't source the items any other way, rather than buying from you as a matter-of-course.
Don't make that mistake again as everybody do make mistakes too. Got a Dsquared jean size 44 but jean size was 46 instead of 44 but the tag attached was 44
Dear Danny,
Thank you so much for taking the time to share your feedback. All items should be reviewed thoroughly before being shipped so please accept our sincere apologies for this oversight. If you haven't done so already, please send an email to [email protected] with your order details so we can assist you.
Warm Regards,
Farfetch
Everything was going smoothly I opened it the boxes and saw my new shoes. Then as I was about to wear my NMD R1s I saw some dirt inside. I was confused but ignored it. I was so happy to have these shoes but the only other problem was that the adidas logo on the shoe had a clear substance stuck on it? I tried to rub it off but my friend told me it could be a scratch! Sadly this experience makes me want to not buy from Farfetch anymore.
Dear Rumtin,
We're so disappointed to hear that your purchase didn't arrive in perfect condition. Our customer service team would be happy to look into this issue for you so if you haven't done so already, please send an email to [email protected] with your order details. We apologize for this experience and we thank you for sharing your feedback.
Warm Regards,
Farfetch
I will never attempt to do business with this company again! After several explanations they refunded a account that's no longer there so good luck on me tracking my money down! Thanks Farfetch!
Dear Ann,
We're sorry to hear that you're having issues with a recent refund. You are entitled to receive the full refund you're owed so if your refund was not processed correctly, our team is more than happy to assist you. If this issue hasn't been resolved, please send an email to [email protected] and reference this review. We sincerely apologize for any inconvenience caused by your shopping experience and we appreciate all of your feedback.
Warm Regards,
Farfetch
I have made two separate purchases within a week. Once I got my first package, they had a 20% promotion. So I made another purchase and got 20%. I've emailed them asking if they can do a price adjustment. Instead of me returning and ordering again to get the 20% off. Doyle said they will honour the part of the price adjustment. So I've waited, didn't get the refund after 2 weeks. So I've emailed them again. They said the 20% was already offered on my second purchase and will not honour the first order. Which I think is totally unfair. We continue emailing back and forth and now they said the promotion is over and will not refund me anything. What kind of business is it? False promises.
Dear Silvana,
Thank you for sharing your feedback about your recent Farfetch experience. We're so sorry to hear that you weren't happy with the service you received from our team. We're glad to review any unresolved issues you may have so if you need any help, please send an email to [email protected] with more information and reference this review.
Warm Regards,
Farfetch
Customer service is non-existing. You have to hold on the phone for over an hour every time you call. And when they answer, they have no clue of what's going on. Further more they LIE that the order is sent out, but when confronted about tracking #, they keep lying that it will be provided within 24 hours via email. Bull$#*!ers, that's what they are. Also, couple times right after (next day) i purchased item, it goes on sale further, and when i called to ask for adjustment, they flatly refused it. Order is not even sent out, but they still refuse to issue adjustment. Items are authentic, but the way they conduct business is horrible. Proceed at your own risk.
Dear Sal,
We're so sorry to hear that you weren't satisfied with the service you received from our team. Quality customer service is an important part of the luxury shopping experience and we're disappointed to hear that we didn't meet your standards. We would love to review any unresolved issues you may have so please send an email to [email protected] with more information and reference this review. We thank you for taking the time to share your honest feedback.
Warm Regards,
Farfetch
Wow fast shipping fast service and ease of use of their website. I was scared at first not knowing if this is a legit website since there are so many fakes ones out there. But I'm glad I found these guys and gals I'll definitely be shopping with them again for all my sold out stuff here in the USA
First time using Farfetch for online purchase on Fendi trackpant and was very pleased with fast service and was surprised to receive the parcel within a week.
Thanks to the customer service who are prompt to reply my query on the above parcel.
The hardwear on my handbag came back scratched and Farfetch could do nothing to help me. They did not even have another bag do exchange out for me. This was the worst experience ever with them. I am highly disappointed that the seller would send a use handbag to a customer and Farfetch let's them get away with this.
Dear Shawn,
We're so sorry to hear that you're dissatisfied with the quality of your recent purchase. We hope our customer service team was able to provide an alternative solution but regardless, we apologize for any disappointment or inconvenience. Should you have additional feedback to provide, please contact our team at [email protected] and reference this review.
Warm Regards,
Farfetch
Just amazed at the QUICK, no worries delivery to the US! Product as beautiful as I had hoped and overall VERY pleased from start to finish... thank you
Best online shopping site so far, I think Farfetch should recognise and reward their regular buyers more, I personally receive deliveries from Farfetch 2-4 times a month, I have shopped a lot, and maybe Farfetch can also upgrade their packaging? The best packaging for online shopping so far is from Mr. Porter, very luxury and personal
Thank you
Been looking for the Geox jacket for a long time and finally found it, ordered it and received 3 days later.
It is a very good shopping site with wide range of stuff classic, vintage and the latest collection to choose from however, it needs improvement in giving details and sizes. Otherwise, I'm a very happy and satisfied customer.
Excelent very quick and beautiful sandals... the size was just right... I loved that they are original and good quality
Pretty disappointed, I spent over $4,000 on a bag that I wasn't able to buy in store as it wasn't available in Australia, only to have it arrive without a YSL box or bag. I like to store my bags in their boxes to keep them well looked after, but I have nothing to store this bag in. Can this be rectified?
Dear Coz,
Thank you so much for sharing your feedback regarding your recent purchase. We're sorry to hear that your purchase did not arrive with all of the accessories you expected to receive as we know this is an important part of the luxury experience. If you haven't done so already, we kindly invite you to contact our customer service team by sending an email to [email protected] so we may look into any potential solutions.
Warm Regards,
Farfetch
I love the whole Farfetch experience. Best product range, great prices and shipping was even faster than expected on the website. I plan to buy Christmas presents there for all my family :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
Thank you for taking the time to share your feedback. Based on the information you've provided, there seems to have been a technical error with the automated emails you were receiving. Our customer service team is more than happy to look into this and any other issues so if you haven't done so already, please send an email to [email protected].
Warm Regards,
Farfetch