Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Excellent product safely packaged and sent quickly. Will buy again as great service and prompt delivery globally.
I just got the most disturbing post on Facebook from PETA! It's a picture of a rabbit in a cage (unrecognizable) being tortured by having its fur yanked out alive so farfetched can make angora clothing with it. This is sick, inhumane and should be illegal. People do not buy from this company. Please!
Please translate from german to english:)
Hallo zusammen,
Ich hatte 3 Produkte bei Farfetch bestellt. Das erste Produkt kam in der falschen Größe an (Offwhite Handyhülle sollte in IPhone XS Größe geliefert werden, kam aber in IPhone XR Größe), ich hatte den Support angerufen und gefragt was ich tun kann, blablabla, ist angeblich ein Übersetzungsfehler auf der Webseite gewesen! Habe das Geld zurück bekommen und einen kostenlosen Expressversand. Das zweite Produkt war ebenfalls eine Handyhülle (von Kenzo) diese kam in der falschen Größe UND in der falschen Farbe. (Support angerufen und blablabla, zurücksenden, Geld zurück und einen kostenlosen Expressversand, der mir nichts bringt da ich dort nicht wieder bestellen werde. Sonst gibt es keine Entschädigung. Beide Pakete wurden kostenlos von DHL ohne Probleme wieder abgeholt. Dazu kommt dass ich bei Corporate Benefits einen Rabattcode bekommen hatte (15%) und bei der Bestellung angegeben hatte und dieser NICHT berücksichtigt wurde. D. h. Ich musste den vollen Preis zahlen! (Hatte auch den Support angeschrieben via Mail, erst haben sie den Code bestätigt blablabla, dann nach 3 Mails zur Erklärung was ich von denen wollte, da der Support ziemlich unfähig ist wurde mir mitgeteilt dass der Code nicht nachträglich verrechnet werden kann.
Also ich finde es eine Frechheit dass von 3 bestellten Produkten 2 Produkte in falscher Ausführung ankommen! (Fehlerquote von 66%!), dazu der Fakt dass ich dem Shop mehrere 100 Euro zahle und dann solch eine Erfahrung machen muss.
Support war stets höflich, das ist aber auch das einzig positive.
(Bin mir nicht sicher ob das ganze am Coronavirus liegen kann da die Produkte direkt aus Italien kamen.)
Grüße
Felix
I like being your customer - all your partners are great! This is one heck of a cool tropical shirt!
Price was great and it was easy to order with fast shipping. Authentic Common Projects arrived as expected.
I have a terrible experience on purchasing Nicholas Kirkwood customized shoes on farfetch, the shoes I have waited for 2 months and got super bad quality and they dont do anything for fixing the item. Don't buy any customized products from them as you got to accept the bad quality!
Item was of good quality, and the packaging was impeccable. The shipping was fast and I am happy with my purchase and buying experience.
Worse company on earth. Claim they are in UK. CS in Portugal. Ship from Dubai. They change prices after
Item was paid for
I was very happy with my new purchase! Customer service was also very good. Though through email, the response I was looking for was straight forward. Didn't feel like a saved reply. Thanks, Farfetch!
Just got a ferragamo belt from Farfetch.com and first off the delivery was quick and I didn't get charge with a crazy shipping fee. But outta curiosity I started to do my own research on these particular belts and found some discrepancies with mine. First off I have no serial number on mine and it didn't come with a card of authenticity. So be caution when shopping on this website
Ordered a D&G hoodie. It was clearly fake when it arrived. I have quite a few other D&G hoodies and this was massive compared to my usual size. Also the material was really cheap quality. I tried the same hoodie on in neiman Marcus before so knew it was fake straight away. When I called them up they just said ok send it back. I asked the woman if she was surprised that I had a fake because she didn't sound surprised at all and she said no it happens all the time from their "partners", however it's almost a month later and although usps tracking shows it was received farfetch day they can't refund me it's the partner who has to refund. I got it resolved by Bank of America through chargeback
Got in my item within days from France. Genuine too. Absolutely loved it. Was as described and and smooth transaction
I loved the package that's eco-friendly. The most amazing point was the STICKER! I love it and will shop with Farfetch as long as I can.
After shopping for designer items on various websites, I have found that Frafetch is by far the best. The selection is all over the world, shipping is prompt, prices are competitive. Their sales are amazing. I wish all designers participated. I am a VIP member and their customer service is great. Arthur, my shopping advisor is very helpful.
Very good service! I had a nice purchase experience. Goods delivered just in 2 days from UK to HK after order placed. Very fast delivery!
Speechless fast and very realizable i like the outcome. I got the sneaker on time and in
Perfect condition
I have paid 305 for a Gucci belt recived a Empty box the told me the would contact me back in 14 days 14 days passed I contacted them again the told me I would have a answer on the 20th off February I had to call them on March 3rd and received a email the smorning saying sorry we can't refund you so I paid 305 for Notting it's a scam no one should order from here.
I bought LV bag from them and when i asked for exchange or refund they refused! The prices also here is too expensive then the other shops! Don't buy trust me not worth
Had to return fake 600USD hoodie, they still haven't refunded me, its a scam, my credit card said they will refund.
Ordered Golden Goose over a month ago from Farfetch and still don't have my shoes. Come to find out my shoes were delivered to some random address in Spain and I live in California! I keep getting the runaround from them without a resolution in sight! Their excuse is they're working with their courier (DHL) to solve the problem. They made the mistake not DHL. Beyond frustrating to deal with! I don't understand why they penalize paying customers for their mistake. Get your act together, Farfetch!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members