FarfetchReviews 1,822

Designers; Dries van Noten. Your have not... This Designer and products is unfortunately missing!

I recently tried placing my first order on Farfetch, the order was processing for 2 days before it got cancelled with the item still in stock(i checked afterwards) and it said that they will refund within 14 working days. I was shocked why my order was cancelled at first and also worried that i wont get my refund as i have read a lot of reviews regarding that but i actually received my refund within 2 working days. Might try ordering again next time.

Had to return an item whose size was misdescribed on the website. Farfetch refused to refund my shipping charges. Told Farfetch I would take it up with my credit card company. The agent then told me in a haughty manner that if I did that I would be unable to order from Farfetch again until the matter was resolved. I had little intention of ever using Farfetch again before she spoke, and even less afterwards. They have a lot to learn about customer service.

My card was misappropriated and I was notified it was used for several transactions, two of which on Jan 7,2020 on Farfetch.com.

I contacted the police and vendors within two hours. The other vendor cancelled the orders within one hour and offered to cooperate with the police to provide the offenders details. Farfetch customer service promised to check and then did not reply. I prompted two days later and got a "sorry" email, where they said they would reply asap. They didn't, so I asked again one a week later which they replied quickly and said "We tried our best to stop the delivery and to RTO, but because the man pick up the package at express service point not waiting at home" plus an apology.

I am very skeptical of their "tried our best", because no cancellation or refund, was offered and even emails weren't actively replied unless I chased. It feels to me they would prefer to wave these incidents away, receive the revenue at my expense and even though a crime had happened literally in their backyard that they were given full notice of!

Amazing.

Ref number:_00D0YLeAK._5004G*******

I made a large purchase. I included a note in my delivery notice to only deliver to the package to the package lockers or leave at the DHL warehouse, and I would personally pick it up there. Dhl "delivered" it to my building door which is on top of a mall. Dhl took responsibility for the lost package, but Farfetch refused to investigate and file a claim with Dhl so that I could be compensated for the loss. Farfetch refused to investigate and file a claim with dhl for the lost package. Now I'm filing a lawsuit for over $1800. 00 loss.