Farfetch
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Farfetch Reviews Summary
Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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In the midst of covid19 they shipped the order next day and I received within 3 days!
Item as expected.
My Mallet sneakers arrived in 2 days and everything was excellent. Packaging was great. Highly Recommended.
My only disappointment was I never received a shoehorn that I believed came with each pair. I can tell you that Lurus Clear sneakers are better than I expected. Very high quality and premium materials were used in making such a fine product. You won't be disappointed with your purchase...
This site is perfect. Fast delivery and the product I ordered was high quality and exactly how it looked in the photo.
Copared to our local competitor "Onas" your price is high plus the shipping for me against my purchases i should be entitled to free shipping also i did not like the idea of getting each item severely it should be compiled once and send it to my address. The packaging is really bad i though i might get it in its original box (for troy burch i got it in plastic small bag not in its original box as if i am buying in garage sale. This is going to be my first and last experience in buying from farfetche.
Super! Undertanding delayed shipment.
The Pinko Bag i ordered is nice and good quality (real leather). Well packaged wrapping.
Really quick delivery amazing! Everything came perfectly I recommend farfetch and I have no regrets ordering.
So happy with my purchase, I like the prices and that they carry so many different top of the line brands..
Item received fast, and properly packed!
This is in my opinion the best online shopping website. Definitely recommended.
Items were beautiful, fit as expected, shipped promptly, packaged perfectly. Very pleased with my experience and will be back again. Thank you!
Sorry for this comment, but you caused me a lot of embarrassment
The shipment was originally my wife's birthday gift and I requested the shipment well before this occasion
But the shipment arrived after three weeks from the date of its appointment, it was a very bad thing for me
By and large, it has arrived safely now and many thanks for you
This is literally the worst customer service I have ever experienced. I paid £600 for a pair of ladies Valentino sandals on 12 March. I decided to return the item two days later and arranged a collection was given an allotted time between 9-10. The driver finally arrived at 5.30! Absolutely disgusting service. I returned the item on 18 March and today is the 14 April and I still have not received my refund. I have traced the item and farfetch actually signed for it back on the 4th of April but still have not got around to processing my refund. I have now had to threaten court action and they have today agreed to the refund but have stated it could take up to a further 10 days! By the time I get my refund it will be 5 weeks since I returned the item and 6 weeks since I paid the money to farfetch! Absolutely appalling service from the representative Finn M who was totally disinterested in my concerns and showed absolutely no empathy for the unacceptable situation. I was offered no explanation, compensation or apology.*****DO NOT ORDER FROM THIS COMPANY*******
Sold me a crossbody bag that arrived soiled with non-removable stains. Suede obviously worn. Did not respond to request for return and refund. Will be disputing with my credit card company and flag this as fraud.
My belts were delivered directly to my door and I was able to track my order from Rome Italy till United States
I LOVE Farfetch! I started shopping on Farfetch about 2 years ago and have found that their service is the BEST. Fast and accurate delivery and fast credit on returns; I feel like all of Europe is open for shopping through Farfetch!
You guys rock! You guys have so many variations of whatever product a customer maybe looking for.
I feel great everytime I buy a product from you guys especially when the delivery is so fast and so well packed. Keep being Awsome!
I received the product swiftly and was impressed by the delivery process. However, I was disappointed when I open it to find the item with many scratches, no less it's a designer product.
It was the first time ever to use farfetch for the purshase of brand new trainers. I was really amazed with their fast delivery and great packaging.
Can't wait to wear my new Air force 270.
Thank you Farfetch for this great experience.
You are on top of my list for online shopping.
TM
Website and App are user friendly and very easy to navigate. What I loved the most is the fast delivery!
Thanks a lot for your shopping website, which is one of the best sites
I always be happy with what the request arrives to me, because the speed of arrival of the request is excellent and easy to receive, and the way of packing is safe
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members