FarfetchReviews 1,822

We ordered quite a bunch at prices, which were announced as sales. Then we received a mail that our order was cancelled for - very unconvincing - reasons. In the meantime - one night - prices increased substantially. We still did not receive a refund. A mail went unanswered.
Just took our money, could not deliver, and do not return money. Avoid.

I ordered a case for Iphone 11, and received a case for Iphone 11 pro... in the box for the case for Iphone XR... I had a screenshot from application and email with order confirmation, which showed that I didn't mix up anything, that it indeed should have been Iphone 11. But accidentaly, in application now it's written like it was Iphone Pro in order since the beginning, and during the call support acted like they did everything right, and there is no mistake!

I have written a detailed complaint to the tech support, with the proofs of mistake, and got a response like "you didn't check it when receiving, which means we can't take it back and return you money". It is incredibly outrageous. Honestly, it looks like a scam

And, as icing on the cake, the price, shown in application, was ~56$, but they charged us ~74$

It's a month since they took 330+ USD and delivered nothing. I was in a lengthy communication with the company (5+ calls and multiple emails that were usually not returned). They acknowledged that the parcel had never been delivered even to my country (DHL returned it to the sender in several days), but refused to return the money. They said until they confirm that the seller gets everything back, they would be holding my money. And it went on and on, and on. At some point they said the money will be back by day X, but it never happened and they again started telling that the seller should confirm the packages are back (DHL claims they did return the package). I wrote to PayPal. PayPal considered the case and returned my money yesterday). Farfetch never returned anything. Do not pay with your cards, use PayPal. Otherwise FarFetch will rob you. Or better stay away from them, there are so many sellers now that sell clothing from Europe for kiddos

Why i gave 5 star... because the they send the item its very fast even with pandemic that we facing, but its my fault i dint check the size i mean the length and wide of the card holder... its quite bigger the measurement 12cm (L) 9cm(w) so if want to purchase make sure all the measurement that what u want is correct, its troublesome to return something on online... but so far im quite happy with the product... and its really original from the store...

My account was hacked and my point has not been replied if it can be transferred to my new account. The order being ordered by hacker is still processing and as replied by the support team, they would try to stop the shipment, whether it can be stopped depend on the situation. I am so much worried if they can change the delivery address such that I cannot returned and caused me lost.
Till now, I still cannot login my account and forget password does not work.

I am a victim of this order, but it seems I am the only one suffered from loss both money and point in vip programme and still have not been recovered yet