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FarfetchReviews 1,822

2.2
farfetch.com

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Farfetch Reviews Summary

Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.

service
389
value
374
shipping
382
returns
305
quality
353

We monitor reviews for authenticity

Maryland
1 review
2 helpful votes
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Awesome Service
May 22, 2020

Great Online company with endless designers to choose from. Delivery fast and neat. I'm very Likely To Use This Site Again!

Date of experience: May 22, 2020
Croatia
1 review
0 helpful votes
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Gordana PB
May 22, 2020

Great costumer service, especilly Carolina C., fast delivery, nice package from Tessabit, Lattuada stores!
Thank you Farfetch!

Date of experience: May 22, 2020
Cyprus
1 review
1 helpful vote
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Professionalism!
May 21, 2020

Prompt replies, communication with the client on a daily basis to keep us updated about the orders! Prompt actions fast delivery and exceptional quality of items.

Date of experience: May 21, 2020
Texas
1 review
0 helpful votes
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Balmain T-shirt
May 21, 2020

I pllaced my order on Monday evening and received it in Bulgaria on Thursday morning. I was nicely surprised of how fast the things happened.

Date of experience: May 21, 2020
AE
1 review
0 helpful votes
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More items than the boutiques itself! Same price. Sometimes less. If you dont have time to go shopping. Go to farfetch

Date of experience: May 21, 2020
Maryland
1 review
0 helpful votes
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Quick Delivery!
May 20, 2020

I truly enjoyed my first FarFetch experience and I love my shoes! The delivery was so quick and seamless!

Date of experience: May 20, 2020
California
1 review
0 helpful votes
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Committed!
May 19, 2020

I've been using this site since at least 5 years. Very committed and fast shipping. I appreciate of Farfetch every time committed and provide the most worldwide fashion boutique options for customers. Since having Farfetch, I don't need to travel world for shopping. Thanks for all of efforts Farfetch did.

Date of experience: May 19, 2020
Canada
1 review
2 helpful votes
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Prada tote bag
May 18, 2020

Fast delivery and also excellent customer service. The package outside is nice and inside as well too. When opened it, a WOWWW. Thank you!

Date of experience: May 18, 2020
Saudi Arabia
1 review
0 helpful votes
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Masterpiece as usual when I shop here I just received my Lanvin shirt Nemo comic print and it's smashing

Date of experience: May 16, 2020
South Carolina
1 review
0 helpful votes
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Perfect
May 15, 2020

Everything is what they say they are great place to shop I love it and the orders ship quickly thanks Farfetch your are the bomb!

Date of experience: May 15, 2020
Switzerland
1 review
0 helpful votes
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Wallet burrbery
May 14, 2020

I got the wallet without a box only in a pouch. It's still something expensive So we can receve a box

Date of experience: May 14, 2020
GB
1 review
11 helpful votes
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I have purchased a couple of times with Farfetch and been happy however there was nothing wrong with these purchases. My last 2 purchases have included a faulty item and a non delivery of order. They have completely unhelpful and washed their hands with both issues offering no real reason behind it. I will never order form this company again. I have lost over £1000 now in puchases that have either not been received or not fit to wear. Disgusting. I feel so upset and let down. Please do not make the same mistake.

Date of experience: May 13, 2020
Germany
1 review
0 helpful votes
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Good experience
May 11, 2020

First time order from Farfetch, delivery very fast & I am very happy about the products. Balenciaga triple S size 37, perfect fit, true size and boots fit well too. Happinesses! Thank you

Date of experience: May 11, 2020
AE
1 review
0 helpful votes
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I received my item safe and sound and loved it. The speed of delivery was wonderful and looking forward to buy more stuff.

Date of experience: May 10, 2020
Qatar
1 review
0 helpful votes
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I placed my order on Tuesday 5 May and my order arrived on Saturday 9 May. Everything was quick and orderly.

Date of experience: May 9, 2020
Greece
1 review
0 helpful votes
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All was perfect
May 8, 2020

My sunglasses Saint Laurent came today I am very happy thanks a lot farfetch. Allways the best site for online shopping.

Date of experience: May 8, 2020
Hungary
1 review
0 helpful votes
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Supper supplier
May 7, 2020

Item as described, all fine, delivery on time, all the best! I recommend it to anyone.!

Date of experience: May 7, 2020
Australia
1 review
0 helpful votes
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My socks came from Italy during the pandemic and there was only a delay of a couple extra days. All in all good speed considering.

Date of experience: May 6, 2020
California
1 review
0 helpful votes
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Very impressed!
May 6, 2020

First time I've ordered from Farfetched! I am very very impressed with how easy it was to order my purse and how quickly it came! Farfetched made it easy in the event I decided to return the item too! My YSL bag came from the U. K. and was in excellent condition! Will but again soon!

Date of experience: May 6, 2020
California
1 review
2 helpful votes
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Never order from this website. They are contracted with a bunch of different boutiques that send the actual items, so they serve as a third party or broker for the goods they supposedly sell. They sent me an empty box and the weight matches the label through DHL, but because I had it set for no signature required due to Covid19 issues, they faulted me. This happens a lot according to trustpilot. There is no way for them to regulate what the contracted boutiques sends out, and I happened to be one of the many who received empty box for a wallet that I paid $300. They are not to be trusted. Their corporate office is in the UK, my order came from Italy intact with no package tampering or broken seals, but they said that it was stolen/lost in transit. Yeah, right. Just file a claim through your credit/debit card claims/fraud Dept. Or use PayPal. Done set your DHL for no signature required even though there is a pandemic because if they send you an empty f*cking box, they blame you.

Date of experience: May 4, 2020

From the business

We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.


farfetch.com
Founded in 2008
London, London
+403