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Farfetch has a rating of 2.2 stars from 1,822 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Farfetch most frequently mention customer service, credit card and wrong size. Farfetch ranks 254th among Designer Clothes sites.
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Great Online company with endless designers to choose from. Delivery fast and neat. I'm very Likely To Use This Site Again!
Great costumer service, especilly Carolina C., fast delivery, nice package from Tessabit, Lattuada stores!
Thank you Farfetch!
Prompt replies, communication with the client on a daily basis to keep us updated about the orders! Prompt actions fast delivery and exceptional quality of items.
I pllaced my order on Monday evening and received it in Bulgaria on Thursday morning. I was nicely surprised of how fast the things happened.
More items than the boutiques itself! Same price. Sometimes less. If you dont have time to go shopping. Go to farfetch
I truly enjoyed my first FarFetch experience and I love my shoes! The delivery was so quick and seamless!
I've been using this site since at least 5 years. Very committed and fast shipping. I appreciate of Farfetch every time committed and provide the most worldwide fashion boutique options for customers. Since having Farfetch, I don't need to travel world for shopping. Thanks for all of efforts Farfetch did.
Fast delivery and also excellent customer service. The package outside is nice and inside as well too. When opened it, a WOWWW. Thank you!
Masterpiece as usual when I shop here I just received my Lanvin shirt Nemo comic print and it's smashing
Everything is what they say they are great place to shop I love it and the orders ship quickly thanks Farfetch your are the bomb!
I got the wallet without a box only in a pouch. It's still something expensive So we can receve a box
I have purchased a couple of times with Farfetch and been happy however there was nothing wrong with these purchases. My last 2 purchases have included a faulty item and a non delivery of order. They have completely unhelpful and washed their hands with both issues offering no real reason behind it. I will never order form this company again. I have lost over £1000 now in puchases that have either not been received or not fit to wear. Disgusting. I feel so upset and let down. Please do not make the same mistake.
First time order from Farfetch, delivery very fast & I am very happy about the products. Balenciaga triple S size 37, perfect fit, true size and boots fit well too. Happinesses! Thank you
I received my item safe and sound and loved it. The speed of delivery was wonderful and looking forward to buy more stuff.
I placed my order on Tuesday 5 May and my order arrived on Saturday 9 May. Everything was quick and orderly.
My sunglasses Saint Laurent came today I am very happy thanks a lot farfetch. Allways the best site for online shopping.
Item as described, all fine, delivery on time, all the best! I recommend it to anyone.!
My socks came from Italy during the pandemic and there was only a delay of a couple extra days. All in all good speed considering.
First time I've ordered from Farfetched! I am very very impressed with how easy it was to order my purse and how quickly it came! Farfetched made it easy in the event I decided to return the item too! My YSL bag came from the U. K. and was in excellent condition! Will but again soon!
Never order from this website. They are contracted with a bunch of different boutiques that send the actual items, so they serve as a third party or broker for the goods they supposedly sell. They sent me an empty box and the weight matches the label through DHL, but because I had it set for no signature required due to Covid19 issues, they faulted me. This happens a lot according to trustpilot. There is no way for them to regulate what the contracted boutiques sends out, and I happened to be one of the many who received empty box for a wallet that I paid $300. They are not to be trusted. Their corporate office is in the UK, my order came from Italy intact with no package tampering or broken seals, but they said that it was stolen/lost in transit. Yeah, right. Just file a claim through your credit/debit card claims/fraud Dept. Or use PayPal. Done set your DHL for no signature required even though there is a pandemic because if they send you an empty f*cking box, they blame you.
Answer: In my experience, as far as genuine items go, yes. My recommendation to you is, research the store you're buying from, because your experience can be 0 or 5 stars depending who you're buying from. I bought a new Valentino bag and received an used one from a store called Gente Roma. Farfetch did nothing other than contact the store and politely reply back to me that there was nothing they could do about it! They made the sale, they're making money off me, off course they should have done something. Nope. I could return the bag, which was an option regardless. Gente Roma was so disonest about the condition of the bag, I was afraid they would blame me for sending back a used bag and only give me a patial refund. I felt my safest option was to keep the bag. On the other hand, when I bought a pair of Valentino shoes from Exelsior Milano my experience was flawless. From the fast shipping, to the packaging to shoes that had never been opened. Moral to the story: if Farfetch doesn't have to get involved, you're golden. If not, don't bother with them. Call the Pope or your credit card and dispute your charges instead. You'll have a better chance of getting something.
Answer: Maybe there is a 24 hour time frame to cancel your order after you made it but if that 24 hours frame has passed I'd try calling them. Their customer service can be helpful
Answer: Hello Gabriella, Thank you for reaching out with this important question. We are so sorry if you are finding that our pricing structure is not clear. Farfetch is a marketplace web site with a global network of over 400 independent boutiques. Products are sometimes available in multiple locations. When an item is sourced from multiple boutiques, the Farfetch catalog will always present the lowest price for a specified size. While we urge them to price competitively, the ultimate choice lies with our partner boutiques. Therefore, you may see variations as you click into size information for each product. Furthermore, prices will vary for different regions of the world. Please ensure that you have selected the appropriate country for your delivery address. You will see a small flag in the upper right corner. Clicking on this will allow you to select your country. We do hope that this information is helpful. Please feel free to contact us directly on +213-550-3798 or +44 (0) 20 3510 0670. We are reachable 7 days a week. If there is anything that we can assist you with, or if you have any further questions, please dont hesitate to get in touch. Warm Regards, Farfetch
Answer: Hello She, thank you for writing. Our Refer-a-Friend program reward alternates between 10% discount and a 50 USD gift code. The rewards are chosen at random. For full details on our Refer-a-Friend program, please consult http://www.farfetch.com/refer-a-friend. Warm Regards, Farfetch
Answer: It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.
We have over 2,000 designers to choose from, all with fast delivery and an easy checkout. Designer clothes, shoes, bags & accessories from all over the world.
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