FarfetchReviews 1,822

Best app for shopping … using it for more than one year already and always got the desired items on time and good quality

Got to me pretty soon. Happy with my order. It was the right size for me. Swaggy look. Couldn't be happier. :D

I have been a longtime customer of Farfetch. I have spent significant money on the site that I have been designated a private client. That said, Farfetch works out only if the transaction works out seamlessly; BUT if there is an issue, such in my case where a $125 item was not delivered by FedEx after over a week, all bets are off. Their customer service representative are pleasant, but essentially useless. When I contacted my credit card company to dispute the charge, Farfetch froze my ability to place any orders.

To me, this is a clear example of avarice and incompetence. I have sworn not to buy from Farfetch ever.

After my package was stuck in UK customs for over 12 days, I receive the same answer over and over again from Farfetch and DHL just to go in circles. Every day they never received a proper response ever, only to say "we're working hard on it". I never received my item, the latest status of my item simply shows returned to the sender. I have not even received a refund or any form of compensation.

Farfetch has not got back to me, it seems like nobody knows what's happening to my order.

I never wanted to go public with my order, I have been very patient with the customer service reps. I've only been lied to over and over again. So disgusted with my experience considering my purchase wasn't of low value either. These people don't care about you at all.

My order number is GAW39J and on the status, it says it's been delivered which is a complete lie. Rubbish service and disgusting business practice.

Usually, I wear EU 36 size, that's why I ordered EU 36 size for Rotate velvet dress. When it arrived, I realised it is too small, yet I could fit in it. So, I decided to return it. Then, I ordered EU 38 size of the same dress, and when it came I was shocked. It looked even smaller than EU 36 size I was sent previously, so in so-called EU 38 I could not even fit in. Overall, I spent 2 times 12 eur for delivery, which are not returned by Farfetch back as per their policy. Will never order order again.

Farfetch has no buyer protection or insurance on lost packages, which is crazy considering they are shipping expensive luxury goods around the world and there are increasing incidences of fraud and theft. I ordered an expensive bag, and it took several days and an email from me to even see the bag shipped; once it was shipped (via FedEx, signature required) the driver marked the package as delivered even though no one ever rang my bell or knocked on my door. A copy of the signature proves it was forged. I am distraught, as I have quite literally been robbed, but Farfetch says they won't do anything because FedEx claims the package was delivered. They "investigated" but as far as I can tell, their investigation involved checking the fraudulent tracking. I can't only complain about the shipper here, because it's just unbelievable that a luxury retailer would not have a policy, insurance or other recourse available to their customers for this not insignificant risk. Do not buy from them, you're rolling the dice. Go with a retailer with better policies.

Quick process bag came perfect loved the quality of the bag and the customer service was amazing, highly recommend farfetch

Recently I ordered couple of time with Farfetch.
They never disappointed with product or with customer service.
I would like to recommend everyone to get this experience by placing an order with them.

Do not hesitate to do business with these guys! They offer quality products at great prices. Shipping speed was awesome. Communication was above and beyond.

I came to this website to buy better quality clothing, but they really don't care what they send you. First I came here twice just to give them a chance, but the first time they sent me stuff that was not up to a higher pricing stander, the gear would not hold up for the first few months. Second, they only give you less than a week to send things back even though every other clothing brand I have purchased from has given me a month. For the clothing I bought 100 dollar sweatpants and the button came off the first day by me just moving it a little. Do not waste your money with them for the reason to that you can find better quality stuff for the same price or even less. Also they miss advertised some product, like swimshort as shorts

Just received Alessi toaster and kettle, whilst the product looks great, so far I'm unable to test as it has a European power plug - I'm not sure that that was made clear when buying - it appeared to be a good price to buy but I'm now having to buy adapters adding cost to the item - very frustrating and disappointing

I bought shoes which come damaged. More than 20 days customer support had not help me. Most of time they just didnt answer to my emails.

At the end they send a courier to me to return the shoes and receive my money - of course for that luxury I had to pay the shipping cost, VAT etc for the first shipping.

Never never again!

Absolutely bul$#*!!

There are a lot of better sites in EU - with an original items and perfect customer support.

Excellent customer service, the product was very nice packaged, fast delivery, east to use, nice experience

When u needed sumtin and u want ur goods to be delivered on time… perfect for last-minute shopping needs

The shoes are very high quality, I am very happy with the overall item. I will definitely purchase something else.