FarfetchReviews 1,822

I have been an early and loyal Farfetch customer since 2014 and have bought the majority of my clothes & shoes through them.
I recently made a purchase that was not delivered to me.
Fedex claims they delivered the product to my door and I signed for it. This is false and has never happened in my 20 yrs of ordering online. Farfetch is refusing to refund me for the package which was not delivered by their selected courier, despite my track record and historical spend.
This is NOT a business that can be trusted.

I bought an expensive purse... My bad! Apparently it came from a 3rd party through Farfetched. When I received the purse it was not in a beautiful box nor did it have tags on it. To my knowledge it could have been counterfeit. I was not impressed with quality so I returned the handbag just as I received it. Here is the thread of email's that I received...
Thanks for contacting FARFETCH.
There's a problem with your return...
Your return for the GIVENCHY small ID top-handle bag has reached our partner. They have confirmed that your item was returned to them in a different condition from when it was originally sent to you. Unfortunately, it doesn't meet the requirements of our returns policy. We've attached a picture to this email — can you please confirm what happened?
Our partner mentioned that the item is stained, with no tags or security seal.
Once you've responded to us, we'll be happy to help with a solution.
If you need anything else, please feel free to get in touch.
Kind Regards,
My response...
I am glad that you bring this up. I noticed upon its arrival that it was not in a soft bag like many of the other pieces I have purchased in the past, and there were not any tags or seals when I opened the box.

As far as the stains or scratches or whatever that is, I can only say that they must have been there when I received it or it happened in transit due to the lack of proper soft bag or packing materials.

I literally opened the box, pulled out the bag, decided it was not what I wanted, and packaged it back up. This all happened while I was sitting on my couch and there was no staining or scratches that could have been a result of anything that I did during the 3 or 4 minutes that I had the bag out in the open.

Please let your return department know that I did not send the piece back to you in any worse condition than what I found when I opened it.

I would not under any circumstances try to return a bag that I had damaged, and I am actually offended by the suggestion. This damage was noted now, over a month after it was returned, and this feels suspicious to me.

Please expedite my refund for this purchase. The return was completed in September.

Farfetch response...
Thanks for waiting while we worked on your case.

Sorry, our partner can't accept your return
Since it doesn't comply with our Returns Policy, your item will have to be sent back to you.

You'll be able to track the new shipment here.

Thanks for your understanding.

I never knew that Farfetch was a marketplace for smaller businesses, such as boutiques and emerging designers, so that in itself I was happy to learn [especially happy I received my items from a black owned-woman owned shop in NY I had no idea about ( :]. So far every item I received has been sent with the utmost care and shops out relatively quickly, even international items. Some of my items are missing the Farfetch "security tag" but thankfully I don't need to initiate a return - just something they should note. Every time I have reached out to customer service they have got back to me within the day and are very knowledgeable—it's nice that there doesn't have to be a ton of back and forth correspondence. They are typically able to solve my problem on the first reply and have been super accommodating. I'm more than thrilled with site as it became quite a pleasant surprise.

I had a really Hurd time yup return my item they lost the item and them when I tried to return was told that the 14 days is past I can't return?!$670

Ordered a YSL card wallet as a gift. 2 days of use and the YSL logo has completely worn off. Returned the item ( 5 days from when it was delivered) and was told that they had received other complaints about this item being faulty and to expect a full refund. Refund was issued however minus the shipping fees. I contacted customer service to ask them why I should cover the shipping fees of a faulty item. Not only did I have to go to the hassle of returning the gift but also I have to pay for it? The reply I received back was that as it had been used they had already made an exception to accept the return and therefore they cannot make another and refund the shipping. We found out the product was faulty because we had to use it and had it not been faulty we had no intention of returning it. 2 days of normal use for a designer product the label should not come off. It was returned 5 days from delivery and as stated from a customer support agent they were aware from other customers of this faulty issue. It's unacceptable that the customer should have to cover the shipping costs for a faulty product. So now I'm left with no gift, hassle of returning the item but also have to pay the shipping costs

Hi people of the world. I have bought a jumper online from Farfetch that has a price US$272. I called Farfetch and they told its inclusive all duties and taxes. When I bought it they charged me $US 392. I never mind as it's international purchase so understandable but when my dad received it in overseas he had to pay US$300 extra and they said it's import duty and tax. This is ridiculous. They misinformed me and when I called them and explained my issue they simply refused and said don't buy it online next time. What a bull$#*! customer service. I can guarantee you if you buy from Farfetch you will have to pay two times more than the actual price. Hope my review helps everyone

My maje cardigan arrived lightning fast. It was beautifully packaged and in pristine condition. Very pleased with my purchase.

The Bottega keychain strap was sold out in the USA but luckily I found it on Farfetch. It was the last one too so I immediately bought it. First time buying through Farfetch and they did a great job of packaging and shipping it fast. I received it before my Bottega wallet that I bought in the USA on the same day.

I have ordered a pair of $400 sandals for a trip and the elastic band inside the straps became broken while sitting in the box with no evidence of external cut or damage. Farfetch refused to admit this is a defective product because the brand/boutique refused to give a refund. As a retailer and online platform, they do not bear any responsibilities at all for the products they sell and are completely ridiculous when it comes to refund/customer services for defective products. I will NEVER ever buy from them again.

Farfetch has amazing products with many deals, and the best is products delivered so fast! Service is also great!

Impossible to receive a refund for undelivered items, very poor communication with customer service, beware of this page.