FarfetchReviews 1,822

Thank you guys for helping me with such a quick delivery! Bravo!
I ordered a gift last min for my friend's birthday and I was sooooo happy when I received this gorgeous bag today! Well done and will order again for sure!

I have bought a pair of nike air max 90, it wasn't specified if the model is for women or men so i called the customer service and they said it was for men hence i bought a size smaller. When arrived i found out the model was for women, the shoes were way too small and now the size i need is not available anymore.

The bag I bought is so beautiful, even better when it arrive to me
It was very quick, delivery was faster than I expected. I have only words of praise!

I would like to share my experience to warn potential buyers from buying goods. I purchased MANEBI espadrilles a month ago. Two days ago I worn them first time and today. I realised that one shoe is bigger than other and keeps sliding of my foot. I cannot walk. They sa it's handcrafted but clearly not to the same measurements. I contacted farfetch today to open my case as I became very upset about my faulty shoes. They told me that I might w as it till 4 months for the issue to be resolved! And the company will decide if to repair them. Maybe refund. I'm happy to have them to be assessed by company indeed but 3 month await for sth what is faulty and it is not my fault. Gosh Farfetch describes themselves as a luxury brand! Customer service and tights are appalling! And nothing to do with luxury brand. I worked long time ago st selfridges studied luxury brand management st London college of fashion and this is beyond real … I encourage you all to shop st Flannels or go to selfridges Liberty or any department store to look at quality and fit of the product especially the shoes. I will never buy again from this website!

FarFetch customer service is completely incompetent in locating a lost package that was shipped to me. I bought a jacket priced at $4900 and the package they shipped through FedEx was supposed to be delivered to me for signature upon arrival.
Instead Fedex routed it to what is called a "clearance broker".
FarFetch Emailed me and informed me that I need to pick up the package from some entity called "Various" and take my FedEx and ID with me.
But they did not tell me the location of "Various" nor their phone number, and when I called them to obtain it, they refused to give it to me.
The package has still not been delivered to me, and FarFetch has refused to give me instructions on how to pick up the package from "Various".

In future change deliveries company because is bad company and delivery man not professional for that

Farfetch has been falsely accusing me of returning worn shoes! I tried on one shoe and it never even touched the ground. They have no proof and cannot provide an image of the original condition they sent the shoe. Their customer is beyond awful. They are dismissive and take absolutely 0 accountability. They also charge about 20-25% on brands that you can buy elsewhere and cheaper. Overall this has been the absolute worst customer service I have dealt with. Attached is the image of the shoes they sent me saying they were returned to them worn…what a joke.

Received my order as advertised in less than 48 hours. The site provided shipping information and I was able to follow my order every step of the way. Will certainly be buying from this site again.

I've been buying from Farfetch for many years, amazing service and the prices are very good. I love that duties are included, a very pleasant shopping experience.

Always a positive experience to shop with Farfetch. Great service & delivery. I always find what I want.

I place a full price item for over $2000 in my bag to checkout and the 15% new client discount applied. I want to check out a day later due to interruption and Farfetch had reduced the price by $13 and it was no longer eligible for a new customer discount as they argued it was no longer fully priced. A drop of $13 on $2229 by them was deliberately aimed at avoiding having to honour the 15% new client discount. Misleading and deceptive

I am a "private" client. Yet they have no believed a merchant over me for a second time. I'm done with the fact that they're not protecting their clients. The sellers are not the client. Good luck!

The purchasing process was so simple, and my items arrived really quickly. Farfetch is a great concept for a store and I am impressed with their prices and variety! Really happy with my purchase, I will be a return customer.

First time ordering from Farfetch. I honestly couldn't be happier! I got 2 items for my sister's birthday, they both arrived perfectly! Not one single thing went wrong. Best part, they arrived earlier than expected! Just in time to surprise her! Definitely will not be the last time.
Thanks everyone

Not only is the utilization of the website easy to navigate and check-out but the updates on my order were spectacular and I received an additional link within the FarFetch shipping confirmation e-mail to be able to track my packages whereabouts along with an expected delivery window. Unfortunately not all items worked out but even the return process is simplified and all documents required for the return (internationally) are provided and once you log the return within your account on the website, it allows you the option to schedule a pick up or drop the package off yourself. I am a repeat customer and have been very happy with my experience at FarFetch!