FarfetchReviews 1,822

According to FARFETCH I was supposed to have received my order March 10th and it is now April 5th and I still have not received it. I never even received a tracking number. According to FARFETCH they are still conducting an "investigation". At this point I just want my money back. Please refund me my almost $300 for a dress I never received.

I ordered several pairs of shoes from Farfetch. I returned the ones that did not fit. I did not wear them at all. They took over a month to receive the shoes. I had to contact Farfetch to get a return label and that took a few days. I sent them back and after a month, still have not received my refund on some of the shoes. Today I got an email that they are returning a pair to me because they were damaged. I did not damage them. I tried them on and sent them back. I have never had any company do this to me before. I will never buy from Farfetch again.

Please don't shop in this store. It is the worst place to buy online, their customer service is the worst unprofessional unprepared people you will ever deal with, and they will make the returns impossible for you to get your money back (even after have sent the products back).

Very fast International shipping, with easy tracking. Quality of parcel and product is great, will order again.

First time shopping at Farfetch and the experience was amazing. They always have great deals on sale I saved a lot and shipping was quick. I love my items and they authentic, would do it again.

I had a bad experience with Farfetch customer service
A damaged with my shoes, its expensive one
It supposed to be returned for repair or exchange so i was waiting almost 6 weeks, today i received one the of worst email in my life
That they will pay me 30 usd for fixing it by myself
Please attach the invoice and return form.
Im going to open a case with the consumer rights.

I called and verified everything on the phone so many times I can't count! Even reordered over the phone! Only to have them cancel my order every tine! If you need a dress on time DO NOT order from this site. I gave them everything but my 1st born and still do not have my order. Will NEVER use them again. Very disappointed!
Even speaking with customer service does not help with this company. Very unprofessional and surprised they are still in business.

I place an order for 2 dresses with Farfetch. One arrived during the specified delivery window that they gave me. The other came weeks later which unfortunately was when I was on vacation. Upon my return, I tried on the dress which sadly did not even come close to fitting. I immediately contacted them to initiate a return which they denied. I explained that for circumstances beyond anyone's control, the package arrived much later than I was told but they still refuse to accept a return. I have had no luck in trying to reach anyone by phone. I am now stuck with an expensive dress and no way to wear it. In talking to a local store that used to do business with Farfetch they said they stopped because there were so many problems. They said and I agree, the company serves a good purpose in theory but that their customer service is not worth it. Be forewarned!

I purchased New Balance 550's off Farfetch and the box not only came damaged, but the shoes had dirty marks on the leather and soles. Considering they marked up the price to $305 NZD from $200 NZD, I was shocked when the shoes came damaged. I asked for a partial refund so that I can get these fixed but they refused, only stating that they can only cover 5% which is a joke. They wouldn't even cover the full cost of repair.

I foolishly bought a pair of golden goose(GG) from fartfetch without checking the reviews. I have recently learned that they do stand behind the merchandise that they sell. I purchased my GGs a month ago. The star is detaching from the shoe. As much as GG costs, it is a no-brainer that there is a problem with the design of the sneaker. The associate provided me with two options: 1) take the item to a repair shop and get the invoice approved and then they will pay a percentage (percentage not disclosed) 2) complete extensive paperwork to be reviewed by the brand that doesn't often acknowledge that the product is poorly designed. That said, I will avoid third-party stores.

I discovered the Premiata brand in Milan. It's very special because it's not available retail in the USA. Thanks to Farfetch, I have easy access to the global fashion marketplace. Simple processing and rapid shipping works for me.

I placed 4 orders over the past 1.5 weeks. 3 orders got cancelled due to out of stock. However when I clicked on the item I bought which suppose to be out of stock, they are still selling on farfetch at a much higher price. I have never got my order cancelled from other designer online shopping site, but 3 orders got cancelled by farfetch.

Shopper Be Warned! Have been trying for several days to return a vest that sadly is too small. They keep sending me a link that does not work. How convenient for them. I will not shop on this site again.

Farfetch does have great and beautiful selection of products from different brands. They also have great customer service, however, they are extremely overpriced in comparison to other online retailers. For example, right now they're offering 20 percent off some items. But, when I compared it to another store, the price was at least 20 percent higher. So, in essence, it's not really a sale if it's overpriced to begin with.

Farfetch has had my money and the item I returned for 5 months now. All I get are promises of a return that never happens.
They ask me to close the dispute with my credit card company, which i did and now it's been over a month and still no refund.
DO NOT BUY ANYTHING FROM THEM or you will regret it by chasing them for months for your hard-earned money.

The absolute worst customer service. I was sent the wrong item, not even close to what I ordered. Now I am expected to make the return and your company refuses to send me the correct item. You expect me to re-order the item as if I haven't been inconvenienced enough. I am now running around to return the wrong item you shipped as if I am an employee receiving compensation for my time and energy, while your company can't possibly be inconvenienced with actually shipping me the right item without me re-ordering. Absolutely ridiculous. Unprofessional. Bergdorfs would never.

The company canceled my order and no notification was sent, no one contacted me. The site has our email, cell number, but the company didn't even bother. When I called the customer service, I got some kind of absurd explanation. I was told that email was wrong and that is why the order was canceled. What kind of moronic explanation. Never use this company.