FarfetchReviews 1,822

I'm a platinum member of Farfetch. I buy 90% of my clothing through the application. However, recently, I purchased items that are coming from Australia and are being held at customs because they are REQUIRING MY SOCIAL SECURITY NUMBER to allow my package to leave the country. This has NEVER happened prior, and the amount of my purchase is minimal, obviously raising my concern as to why I'm required to give out such personal information as my social security number to purchase a skirt. I'm appalled, and unfortunately, although Farfetch may not technically be at fault, but they are acting as if I am overreacting to what is happening.

I recently ordered a jumpsuit from Farfetch but it was so small that it didn't go up my leg. I requested a return and packed it properly, with all papers it came with packed neatly inside (I reprinted the return label because it was squashed when it arrived so I left it with the jumpsuit). I didn't return the hanger since it was cracked when it came and I was worried it would ruin the jumpsuit on the way back. Everything was perfect. I sent it back in exactly the same condition it came, with all tags and within the timeframe allowed. I received an email from Farfetch saying that they cannot accept my return because the jumpsuit had no labels, smelt of cigarettes and had a stubbed out cigarette in the packaging (they provided me with a fake photo). This is a complete lie - the jumpsuit was perfect, it wasn't even tried on properly since it was tiny. It had al labels attached to it. I don't smoke, my husband doesn't smoke and I have two young kids who obviously don't smoke. The jumpsuit never came into contact with anything of the sort. They said that they won't allow their supplier to sell the jumpsuit on their site anymore but they are sending it back to me and they won't refund me. This is pure theft! I've never, ever had a problem with anything i've ever bought online. Beware of them!

I purchased a dress and tried to return it within the 14 day window but their online website wasn't working. I tried emailing and calling and was just told since now I'm outside the window I'm out of luck. Now I'm stuck with an expensive dress I'll never wear. They also refuse to have managers call, they prefer to just email saying no help. I would chose zero stars if the option is available.

You gave me a wrong cover not what I ordered please do something about it I would like you guys to take it back

Product came in in a damaged box, shoes looked like they were worn. Still haven't received an email back from customer service. Very disappointed

Good Evening,
I have ordered a 18kt yellow, rose, and white gold Quatre Classique Large ring
FARFETCH ID *******, Size 54, and I have received from your partner ELLITE BOUTIQUE
C/ Conde de Altea, 55 ALTEA ******* Spain the item but Size 53, which doesn't fit on my wife finger.
I have to mention that the ring doesn't look brand new.
I am disappointed because the ring was supposed to be a birthday gift for my wife 50th anniversary.
I'll proceed with return procedure tomorrow.
Hopefully everything will go smoothly to get over first unpleasant experience with your partner.

BR

Viorel Leca

Ordered a top and returned. DHL came to pick it up but never received a refund. Called Farfetch and they advised that there was nothing they could do even the tracking number showed it was delivered. Would not order from there again.

I have noticed this online store in the internet when I tried to find some nice places where to buy clothes. When I found out that this online store sells branded clothes I understoo d that I definitely wanted something from their stuff. I explored the whole assortment for a couple of hours until I finally found something that I wanted. I ordered some t-s and some shirts, as well as jeans. They were delivered quite fast and this fact delighted me a lot. I thought I would wait for them forever, nevertheless everything was okay. I would certainly apply here once in case I would need clothes or shoes.

I ordered 1000 + from Farfetch last year Dec 9,2021 never received my package and they won't put a claim in claiming they have the Notice of Delivery signed. I had an executive claims officer from FedEx provide proof that the notice of delivery was false and they still didn't open a claim or give me my money back or tell me what I need to do next. Finally received a call back today Feb 4,2022 for no reason and no help at all. The proof of delivery has a false signature. I have a email from the executive claims officer at FedEx showing that the proof of delivery is false.

Their shipping is so restrictive you cannot change the address and must be home to sign for package. I work like many others and told them this and they would not help so i had to pick up in a horrible neighborhood shipping office. It took an hour and many attempts at getting package.

Bought $500 sneakers. Faulty after wearing 3 times. Farfetch who are happy to take my money did not accept responsibility. Blamed brand supplier for 3 months delay to look at my request for replacement or refund. Without even asking to have to shoes returned to assess damage they decide its down to wear and tear and decline compensation. Farfetch do not accept responsibility and take the " not my problem" approach. Any other retailer would inspect the shoes and then come to a decision. Sorry to have to put Farfetch into my " unprofessional and never purchase from them again" basket.

The bag was lost, it didn't reach me in time, because it arrived a week later. I tried to talk to the supervisor, who did not give me any solution. I asked if it was lost, they sent me another one or refunded my money, and they said no, without offering me a solution until the order was found. I will definitely not buy from this company again, after not giving me a solution when they lost my order. I have not been able to give it away in time.

Don't shop Farfetch unless your willing to risk paying a premium for products that have worse quality than the prizes at chuck e cheese. Spent $500 on a pair of Dolce & Gabbana cufflinks for my wedding. I wore them once and they broke while I was removing them. What a way to end your wedding night. Farfetch was unwilling to offer a refund or replacement. The "partner boutique" claimed the item was "too old": I purchased the item in May and wore it in December. They then claimed that it likely broke due to wear and tear. I wore the item once, and as is the case with cufflinks, only touched them twice: once to put them on and again to take them off. A $500 pair of cufflinks breaking after one use is ridiculous. I have $20-$50 cufflinks that have lasted 10+ years. Spend your money elsewhere.

I got a Versace ring from Farfetch for my birthday. A year later it's broken half and I got no replacement or solution for this problem. Farfetch refused to replace it or to repair it when it's clearly poor product quality.
Would not recommend anyone to get your accessories from Farfetch.

I recommend you pay very close attention to the return policy - these is very short and they game you with short turnaround for refunds or returns.
I HAVE LOST HINDREDS OF $$$ DUE TO THIS PATHETIC POLICY.

They are the most uncooperative people! I placed an order, then found out the long shipping time, so I explained that I will not be home and package will sit outside - they said my problem, they cannot cancel the order.
I bought Canda Goose gloves in a hard to find size, but they ship from Poland - why so far for Boston?

I ordered 2 dresses. Only one of the dresses was delivered. The shipping label, packing slip and everything showed 2 dresses, but the package only had one dress. This is a $750 dress that I was charged for, and never received. I've been in contact with farfetch for 3 months, every time I call they say they're reviewing with the company and will get back to me within 24-48 hours. They do not get back to me, I have to call and it's the same story. I demand my money back. I don't know what else I'm supposed to do. Stay away from this company. This is a fraudulent company.

Don't buy off this website! Their customer service is awful. They won't answer emails. They sent me an empty box and no product inside and are taking no responsibly, giving no refund, no new product etc

Boa tarde,
Infelizmente tenho que apontar uma falha. A mala que comprei veio embrulhada em papel plástico, sem a respectiva caixa da marca, sem certificado de garantia e sem as peças metálicas suplentes que deviam acompanhar o produto. Não percebo porquê. Podem explicar-me por favor?
Obrigada
Com os melhores cumprimentos,
Raquel Costa