FandangoReviews 1,237

Was stuck in traffic after purchasing my tickets. Called Fandango to cancel BEFORE my show listing, but because they put me on hold for half an hour, they claim that it was too late to refund as my movie had since started. Not even considering the fact that I missed due to circumstances beyond my control, maybe if your customer service wasn't garbage, I would have gotten to a person before the cutoff. Never wasting my time or money on this fuster cluck of a company again

I purchased a 25$ gift card to fandango. After selecting a local theatre, I purchased my seats for a move and the site changed my movie showing to a different state. I notified fandango customer service immediately (before the showing) and was never refunded my $. They said I didn't notify them before the movie began even though I have proof of It. Total rip off. Don't waste your money. View the pictures to see that the movie showing was 7:15pm and I notified them at 2:15pm...

Fandango sold me a ticket (two of them) and did not point out on the ticket or in the advertisement, that the viewing I was going to would be for a sensory sensitive audience.

The folks around me were afflicted with Turret's and other disabilities making it impossible for us to understand the dialogue in the movie. The movie was shown with the lights on and the sound was at low--appropriate for the intended but not disclosed audience.

AMC did not post a sign in front of the theater room either. It was not until 20 minutes into the film did we realize this would not end. We had already order food and wanted to eat or food at least (I was on a date!).

Once the movie ended, we went to the manager to get a refund. He refused and said to go through Fandango. I advised them to at least put a sign at the entrance of the viewing to alert folks.

When I contacted Fandango, they do not refund tickets after the viewing--no matter what!

Everyone deserves to see the movie they intended to see.

It was the worst movie experience ever.

Purchased the movie IT tickets for my highschool daughter to watch with her friends. But, because of their Rated R policy they needed someone 21 years and older to be with them. So she said, get a refund at 4:24. The movie started at 4:30, so, I immediately went in Fandango to get my refund, but there was an error with the app and I had to wait an hour for customer service. And, since the movie already started they wouldn't acknowledge the refund cause it was an hour after. It's not my fault their app wasn't working properly and that their wait time was an hour. Never again!

So I ordered 2 movie tickets for my son and I unfortunately my son wasn't feeling to well so I decided to cancel the tickets before the movie began. I went to app to cancel and the server kept giving me an error message I tried this for about 1.5hrs. I then called customer support after 2 hrs of holding no response. Decided to call the next day was on hold for and hour just for her to tell me I couldn't get a refund even though I explained to her I tried to process the refund before the movie began.

Stay away from this service. Unfortunately my wife has used this service for a while and we decided to purchase tickets for 6 of our teenage kids this Saturday through Fandango. The kids were unable to get into the movie to see the film we had tickets for. The theater wouldn't exchange the tickets for a different movie and told us to contact Fandango. Well, we tried to contact Fandango. But you can't get in touch with anyone from Fandango. On hold 40 minutes and eventually left a call back number. No one ever called back. I called later and was on hold for an hour and gave up. Finally was able to contact them Monday and they will not refund tickets despite having call logs showing we called at least 30 minutes before the movie. Ended up having to eat $60 for this horrible service and pay another $60 to the theater to get my kids into another movie. Like I said, wife uses them and when we go to the movies we typically have 8 kids and 2 adults. That's quite a chunk of change Fandango will be missing out on. So Enjoy that $60 Fandango. It is your last from me.

I wanted to save 5 bucks and bought online realized I just bought tickets for alien place, did everything to contact costumer service with no answer, went to the movies saw Lion King and after that tried again, and again, again, finally after hours somebody answered told me somebody will contact me in couple days, and nobody does, I tried again after an hour somebody answered on live chat, and she rushed me off the chat saying the team didn't get to review, IM BEING ROBBED!
Try to leave a review and realizing there are thousands of people going through the same thing I went though, ima contact BBB see what I can do

Booked tickets for 4 people. 1 person cancelled. Went to refund, had to cancel the ENTIRE order. Immediately after cancelling, went back to reserve 3 tickets again. As I am picking the exact same seats, I click next and get a server 502 error. I exit out of the attempted reservation and immediately go back to retry. Then I find out that some random dumba**es have stolen my seats. From the way I see it, these people were reserving the seats AT THE EXACT SAME TIME as me. This is absolute bullsh*t. The system should NOT work that way. At least have a short timer in place where the seats are non reservable in case the original buyer changes their mind. Thanks to this massive flaw, the plans that my friends and I had for today were completely ruined.

I know that I shouldn't really be taking out my frustrations with the folks that stole my original seats, but still... screw them and f*ck Fandango.

Just in case some of you are curious to know if I attempted to reach out to any customer support regarding this. The answer is yes, of course I did. In fact, I reached out to my local theater who couldn't do anything, and I also reached out to Fandango support. After 20 minutes on hold, which doesn't sound too bad compared to the times listed in these other reviews, I was told nothing could be done except for submitting a compensation request which may get me a promo code. (The customer service representative I spoke to was not a bad person and I hold nothing against the person).

I had originally wanted a full refund of my Fandango credit back to my credit card, however that's completely impossible (or so they say), so unfortunately it looks like I will have to use Fandango once more before completely quitting from their sh*tty service.

Again Fandango, go to hell.