FandangoReviews 1,237

Thanks Fandango for a new experience! If I could give you a negative 000, I would!
I am 63 years old and have had lots of experiences with customer service departments. I would have bet anyone everything I own that I would not have found a worse customer service department than AT&T. Until today. I gave these morons every opportunity to fix the problem and they repeatedly failed. I also know why. Every step up the corporate ladder, from customer service rep to Manager, to corporate, they got worse and worse and worse. Truly the adage here applies, stinks from the head down. I will NEVER use their service again and every time I go to a movie I will try to convince a customer to spread the bad news. If anyone tries to give me a fandango product again, I will throw it back in their face. After that I'm sure they will never use them again either! I've gotta go now, I have to cancel my fandango account!

Purchased 6 tickets for Midway for Saturday showing (grandchildren and adults) tried to get an exchange (everyone couldn't make-had to switch to Sunday; waited for 45 min for agent to assist in change... NEVER happened. Tried live chatting--same thing: 45 min. Wait... nothing. Went to theater on Sunday with printed tickets-would not honor because they were AMC and would not recognize Fandango... out $80... Don't use these guys! If you do- Be CAREFUL... terrible service. Next time, believe I'll go with AMC!

Their customer service is a joke. My tickets were not available at the time of the movie. I asked for a refund, and they told me it was after the showtime. I couldn't necessarily call them at the time of the movie, since I purchased additional tickets at the theatre when they didn't have the ones from Fandango on record. I wasn't going to miss the movie I'd shown up for.

As previous customers before have stated, they WILL NOT refund you, even when it's their service that has not met the obligations of the service they're supposed to provide. This company has stolen $40 from me, and I would never recommend anyone uses them for purchase of movie tickets ever.

Since Fandango is the only game in town when it comes to online movie ticket purchases, their customer service agents offer very low quality service. Their payment processing part of the app doesn't work: just keeps saying "Webpage not available." Their customer service agents sometimes would try to give you the run around by telling you to buy tickets via their app & not their website. After you've downloaded their app & sign up with them. Their payment process would tell you "Webpage not available." That was after waiting half an hour for an agent to tell you to download their app. It only took them less than 1 minute to dispense that "advise." After following their "advise," the same problem still exists even as I'm typing out my complaint. So, I got on their chat & waited 30 minutes for an agent. The agent couldn't wait at least 2 minutes for me to type out my problem on my tiny cellphone keyboard with just 1 finger & decided to terminate the chat when I was about 2 text characters away from finishing my texting. I AM PISSED NOW.

Tried to purchase movie tickets (2) and their site was having problems, wouldn't process our request. We got billed for the tickets anyway and never received, found out from our bank statement. Tried to resolve with Fandango and they said we picked them up which is incorrect. Tried to respond and there is no way via email. You can reply but you get an error message, you have to reply "above and below these lines" which is impossible. Bogus if you ask me, probably purposely set up this way. It's only $20 but it's the principle. Never use again!

I live in California and last night, for the first time, I decided to purchase 3 movie tickets through Fandango-- Big mistake! Although I put in the correct zip code for my California movie location, when the transaction was complete and received the tickets I relaized I haf purchased tickets for a movie theatre at 18 W. Houston St., New York, I spent an hour last night trying to get this reversed-- can only be done by openning a VIP account. Spoke to two people this AM, last one a supervisor. Complained that opening an account should be optional, not mandatory. I did anyway just to get my money back. Well, guess what? Fandango uissued a credit (for use next time), although I had clearly stated I would never use this system, instead of a refund. They try to get you anhyway they can. Beware! I've spent several hours trying to straighten this out plus much aggravation and this is not even over yet. Sad commentary on a society that is totally dominated by "techies " and their nefarious plots to cheat and make us dependent on them for the purpose of generating profits at all cost. Can't understand how so many love this system!

I accidentally bought tickets for a theatre in Pennsylvania while I live in Minnesota and I requested a refund but they would not give me one. I explained the situation and they still refused my refund because they are an hour ahead so the show had already started but here on my end, it was an hour behind and would not have started. I had no idea they were an hour ahead and despite explaining this, they still did not help me out with the issue.

HORRIBLE EXPERIENCE! IF I CAN RATE A ZERO, I'D HAVE! WE MISSED THE 10PM SHOW LAST NIGHT ON 10/17/2019 AND THE COMPANY WAS ALREADY CLOSED. WE HAD CONTACTED THEM THE NEXT DAY TO REQUEST FOR A REFUND OR JUST A SIMPLE EXCHANGE TO ANOTHER SHOWTIME BUT THEY DIDN'T GRANT THE OFFER. MIND YOU, WE HAD PURCHASED 6 TICKETS AT FULL PRICE ALMOST 13 DOLLARS EACH AND THEY COULDN'T ACCOMMODATE OR EVEN TRIED TO HELP US! WASTE OF MONEY AND BAD EXPERIENCE. NO MORE FANDANGO FOR US AND DELETE THE APP! PLEASE PURCHASE DIRECTLY AT THE THEATER OR ON THE REGAL APP WAY EASIER AND ACCOMMODATE YOUR REQUEST. FANGANDO WILL ROB YOU BLIND!

I purchased tickets days in advance for me and my children through Fandango. A little while later I purchaed another adult ticket since my husband was going to be off work that day and decided to attend with us. As an AMC Stubs member convenience fees are supposed to be waived. Since I had purchased through Fandango's app before with my AMC Stubs card the membership information should have been stored in my account. I did not check to see if my AMC membership info automatically came up prior to checking out, but noticed that it hadn't on the first set of tickets, but did on the second purchase when I checked my email. I contacted customer service immediately, well in advance of the scheduled movie, and waited for a response from them. When I finally got someone to respond they told me they couldn't refund the convenience fee because according to them I had not entered my AMC Stubs membership number at the time of purchase. I explained that I had done so when I first obtained my AMC Stubs membership and that the number should be stored because it automatically came up on the second purchase that same day. The customer service agent said that it was not stored, that I would have to enter it every time I make a purchase, and that they would not issue a refund even if I refunded the tickets as well. Needless to say, I got hip to Fandango's scam immediately. I no longer and will never use them. Fool me once... ATOM has much better clarity on their checkout page as well as MUCH MUCH better customer service.

I purchased tickets for myself and 2 grandkids. I didn't realize I hit the wrong day. When I checked my email the following day, we had missed the movie we intended to see. I contacted on-line customer service which took over 30 min for someone to send me a message they were finally there, then refused to let us see the movie or give me my money back. Things like this should be illegal. They got my money and we received nothing. It was an honest mistake and I could not afford to purchase more tickets. I'm a senior in a tight fixed income, which I explained to them, but they simply didn't care. I will NEVER use Fandango again and I hope they are forced out of business.