FamilyGoKartsReviews 209

I purchased a quad for my son back at the beginning of November when I had spoken to the sale.an over the phone to place the order he said I wouldnt have any issues to have it by Christmas. As 3 weeks ti. E went by I received no follow up email so I reached out and finally sent me the release form to read and sign after that was complete another week went by with nothing so I reached out again and a lady named evette answered and was very rude and unprofessional she told me I wasnt receiving the quad until after Christmas now I told her her sales man told me it would be here in time. She told me they would never have said that I told her if that was the case I wouldn't have put the order in and you shouldn't promise somebody something just to make a sale and more less called me a liar this company SUCKS and as a buisness owner myself i would never treat a customer the way they do. If you need a better company to deal with go to Killer motor sports in Texas they make pro m isesnthey can keep ordered the quad and had it a week later and a cheaper price than family gokarts

STAY FAR FAR AWAY! DO NOT PURCHASE FROM THIS COMPANY! Don't even consider buying from them! They are a SCAM! I purchased 2 quads on Sept 29,2020. Money was taking out of my account Sept 30th. I was told 6-8 weeks Definitely before Christmas! Well on Thanksgiving I got an email stating that my quads were going to be shipped and were damaged and they no longer had the quads I wanted in stock and to pick 2 different quads. So after multiple phone conversations, being hung up on and the run around from multiple people I picked out 2 different quads were told yes you'll have them before Christmas! Well December 5th I got an email stating they were sorry and the 2 new quads I ordered were ALSO damaged and they didn't have any more of the ones I wanted in stock! I was suggested 2 wait till AFTER CHRISTMAS TO GET QUADS AND TAKE A PICTURE OF QUADS WRAP IN A BOX KIDS WILL BE HAPPY! My kids are 6 & 3 NO THEY ARE NOT going to be "happy" with a picture of quads! So the rep who was emailing me back and forth said I could also cancel my order MINUS a 2% restocking fee instead of the normal 5% fee. I'm sorry but why am I being punished and your keeping my money when you messed up! It took 7 days to get my money back of course minus the 2% they held! I'm telling you this place is a SCAM! STAY FAR FAR AWAY! I have all the emails to prove this! How can you order something in September and not have it available 12 weeks later?!?! Also they charged me an extra $200 for shipping bc I was not in a state that allowed quads so be shipped! Well let me tell you I found a place Dec 5th ordered 2 quads was NOT charged shipping spent $200 less then family go karts charged me the owner of the new place has personally emailed me all the details on shipment when they will be arriving every detail! And they are at my house already! Take it for what it's worth don't want anyone else getting the run around and scammed like I did! Also to note I NEVER write reviews especially bad ones especially with what is going on to small businesses these days but these people truly screwed me!

Horrible... RUN! Please save yourself the headache. The service is horrible after they have secured your payment. Jay the "owner" had reviewed my order via phone and stated the only assembly we had to do was tighten the bolts on the tires and place the rollers over head. I cried when my husband showed me the go- kart arrived in 200 pieces to assemble. I reached out to the company and they have had a terrible attitude with me. I'm a NURSE on the frontline away from home and sent this gift for my kids to enjoy only to receive pieces in a box when that was not what I paid for. RUN AWAY AND NVR ORDER ANYTHING FROM THIS COMPANY OR THE AFFILIATES.

I placed a order on their website for a gift for my grandson and because I had it to where it would ship to him they flagged it. I have called and emailed them and left messages for several days. I I got back was a email asking me why was the shipping address different? I said people do buy gifts for other people that don't live in their household for Christmas that's was it asked billing address and ship to address. I also asked if this was a problem let me know so I can order elsewhere so my grandson can get his gift by Christmas... And NOBODY has me back DO NOT PLACE ORDER with this company

We placed an order for 2 dirt-bikes for our teen boys at the beginning of June. There were a few delays in shipping due to COVID-19 (which was understandable). They eventually contacted us in August to say that they had finally shipped the bikes. The trucker arrived with only one bike. We made several attempts to call and email to find out why we only received one. No one in customer service, shipping, or otherwise seemed interested in responding to us. We later learned that they screen calls and if I called from a different phone number they would in fact answer the phone, but never gave a definitive reason or answer as to when we would receive the other bike and would shuffle us from one department to another. They took my payment for both bikes back in June and that's when all communication ceased. I finally canceled the order for the second bike in November. They did NOT refund the full amount of the bike. We had to dispute it with Paypal. I would not recommend this company.

We bought a four wheeler from them and received said four wheeler. The problems started right away as they did not send the maintenance kit that we had paid for. We called and they argued with us until they were found to be in error. The fact that they argued and raised their voice should have been a sign for things to come. We finally got the four wheeler together and from the start it had problems staying running. We paid extra for the support package and trust me on this. THEY will not call you no matter what. They will only converse through email and want you to make videos instead of just talking to you. Mind you we paid 70 bucks for the extra maintenance package to get access to their mech to help us. We called over 30 times to get help and nothing but send us an email. Please do not buy from them as you will regret it. We are in the process of suing this company for our money as they sold us a lemon and they know it. One last thing, the customer service lady is beyond rude and will belittle you any chance she gets.

I purchased the apollo commander 125cc 4wheeler for my daughter for Christmas 2019. I've had issues with the battery right from the get go, then start having issues with the starter 6 months later. These people are difficult to get ahold of. They don't return your calls. They want to do everything through an email. In order to report any issues, they say you have to make a complaint to china, and wait to see how they're going to handle it. To me, this is bunch of crap. Dont you think they would want to help you a bit more to make sure their customer is satisfied? You'd think so. Now i have to wait on china?! I can tell you one thing that is for sure, I WILL NEVER PURCHASE ANOTHER PRODUCT FROM THIS PLACE AGAIN!

I bought a go bowen 24 volt 4 wheeler for my son and it seemed really nice at first but the battery took a crap after a couple months. I talked to them for another month when they finally sent me a new battery after endless emails and the charger wouldn't work so I had to charge each battery separately. I tried contacting them but I didnt get any response. I finally just got my own batteries for It then the gear broke. Tried contacting them again with no response. So I fixed that my self and now it has no power at all. I spent almost 600 on this thing and it has been nothing but a headache. I'm very disappointed in this product and even more disappointed in the customer service. I feel that this is a terrible product and you shouldn't waste your money.

I purchased a $2000 trailmaster Mid XRX. Initial communication was difficult, but I believed the whole "COVID constraints" bit. Got my questions answered and placed the order. The Kart came in and I assembled it with usual difficulty, but nothing unbearable. During assembly, I found 3 of the seatbelt buckles inop and would not secure to the 5 point harness. Basically neither seatbelt assembly will restrain the riders. Secondly, the manufacturer used the wrong paint for the gas tank. After filling the tank with non-ethynol gas, the black paint shrunk, curled and fell into the gas tank.

I contacted Family Go Karts via phone and email to report both issues. I got an email response a few days later but thats all it was... a response of "how can we help?" I replied immediately but months later have not received a reply. They do not answer the phone and are not replying to emails.

Please, stay away from these folks.