FamilyGoKartsReviews 209

Please if you value your money and sanity do not do business with this company or trailmaster who has the product shipped in from China. Purchased 4 seat adult go cart. Assembled as per there instructions. Would not start. Contacted them and had to take multiple videos before they could figure out it was wired wrong. Finally got it fixed and drove to get inspected for licensing. On the way back the wiring went up in smoke. Contacted them and I had choice of returning in original packaging which was long gone or they would pay to have it fixed. After months of one sided communication I decided to have it re-wired at a cost of $346.00 Even with their gold extended warranty they will only cover $160.00 which I haven't seen yet. Just a warning their name is family go carts but they have no clue what family is. Photo of freight delivery. Total crooks

Do not buy from these people!
I ordered a quad from them and the next day canceled. Their site says no fees if canceled before processing. That's a lie! They tell you it doesn't process until they call you but I never got a call and the crooked owner made sure to take a bunch of money from me and call it a processing fee!
The owner is a complete pos! He's a thief and he's a liar

I bought 2 quads for my daughters for Christmas and bought extended warranties. The boxes came missing bolts a week before Christmas. I had to run around finding bolts that would work so they could at least ride them. Customer service was a joke and everything has to be done by email. One of the quads motor froze up after less than 3 hrs on it. I have been on the phone trying to get help on top of 20+ emails and still nothing 7 months later and my daughters have not been able to ride it. They have been rude on the phone and not responding to messages and I even bought the optional extended warranty for $100 ea. Their customer service sucked before Covid and only using it so they can make more excuses now as to why they can't help you. Do not do business with these crooks!

Ordered two jeeps in December for my boys added a protection plan for services and service parts my boys tried to ride them the first day neither of the jeeps cranked. One had a dead battery ( after I changed the batteries like instructed) I replace the battery myself The other one wouldn't start tried over and over when it did start it begin to smoke I was fearful it would catch on fire contacted the company said it was my responsibility to repair the jeep. I asked for them to exchange it because I felt like it was faulty. Said it was my responsibility I will never refer them to anyone. Terrible customer service. Multiple email exchanges. And eventually was screamed out over the phone by customer rep. $5000 flush down the toilet!

Received my ATV almost a month later than ordered even though i added the so called "hot move." Once receiving it the headlights don't work. I have tried to contact them numerous times to fix it and they keep telling me its a ground issue. Everything is done by email which takes normally a week to respond. Come to find out on my own its the charging part of the ATV since my battery wont stay charged either. Still haven't heard back from them in 3 days. Its now July 16th and i received it on the 5th of June still no fix! I will never order from this company again and neither should you! Order elsewhere.

I ordered a Tao DBX-1 dirt bike a few weeks ago. I did receive the unit within 2 weeks of placing my order; however, when it arrived, the box was severely damaged. I gave them the benefit of the doubt and accepted the package. When I opened the box to begin the assembly process, I discovered my bike was damaged. The swing arm was damaged and the front fork plastics were damaged. I contacted them and informed them the unit was defective. They emailed me requesting I send them photos of the damage, so I did, but they never responded. I paid $1,200 for a damaged bike, and I'm stuck with it. See attached pics.

Arrived damaged, missing parts, stripped bolts "new" in package, paint or whatever they dip these in. Smeared, disconnected wires, no owners manual, no instructions or assembly book, paid extra for kit with extra oil, spark plug etc, did not receive. Have yet receive any help. Nothing but voicemail, and emails stating " ticket received", no return calls. This is a absolutely the worst purchase and experience with non-existent customer service I have ever had. They make it impossible to return this over rated, non functional merchandise. DO NOT USE THIS COMPANY! Pay extra and just go buy at local ATV store. Have tried for almost two weeks and have yet to hear a human voice.

I placed an order for my son's ATV. The original color we ordered was not available. The owner emailed me and asked what my next choice was. I responded with my choice via email. I received the receipt and Tracking information with the wrong color. I emailed the owner within 5 minutes of receiving the tracking info and he is doing everything he can to dodge responsibility. I have it all in writing and he refuses to call me or answer the phone. I just received the tracking information and he is demanding that I take pictures of the box (that I don't have) and send them to him. Then he wants me to have the shipper send him the picture. This is his responsibility, his shipper ad he's trying to put this on me. I literally just want the right color, not a kidney! Something is just not right about this. Calling my bank and filing a fraud claim. DO NOT BUY FROM THESE PEOPLE!