FamilyGoKartsReviews 209

Do not buy from this company! They sold me a 4 wheeler and we went back and forth with them for 2 months. No one would call us back when we asked, they would only email. The older woman who answered the phone was awful, just so rude and disrespectful. She hung up on me when I asked for the owner to call me. They string you along and then tell you it's the charger. They sent us a new charger after 2 months of conversations by email. It still didn't work. We paid $588 for my daughters gift. I feel so bad this 4 wheeler goes 6 mph when it said 18 mph. She could walk faster! They also told me it didn't have reverse but it did. They don't know their products, they said there was a misprint online, that it comes from China and sometimes they have issues with the products. This was such a waste of time and money! Do not buy from this company! I wish I saw these reviews before I purchased this! We even gave them a chance to make it right, we were very patient and kind and they took advantage of us!

We purchased a $1350 go kart from these people and also paid for the $200 extended warranty. We have owned the kart for 8 months and these is an oil leak in the engine. We have taken half the go kart apart in order to get their required pictures and video of the oil leak. It is clearly an poorly done weld on the body of the motor. They still refuse to cover the engine replacement required. I will never buy a single item from these people ever again. They are crooks. Buy local.

The owners of Family Go Karts are crooks. They took advantage of my older parents who bought a go kart for their grand kids. They needed some support with a newly delivered go kart that they couldnt get started. They called and emailed for 3 weeks and they would not even call them back. My parents had to pay for someone to come out and fix THEIR BRAND NEW $2,000 go kart that they could not start from day 1. Its a shame. All they had to do was call them back and walk them through the process of fixing it.
Do not buy from them. Once they make the sale, they split.

This place is absolutely horrific. You're so quick to take your money in the beginning, when you need help after the 60 day return guarantee or help with any other parts they will give you the runaround. They are nasty as can be through the phone. We had it shipped to us and issues with the carburetor and now getting the runaround. They are absolutely terrible do not buy off of them. There are plenty of reviews. Sadly we didn't see all of them we read what was on their website. We should've known because it was probably their workers giving the reviews. Family go kart, you guys are absolutely pathetic.

I was given the run around for my Military discount plus my refund for a lift gate truck. It took two weeks before I received my package. I got a call at 10:45am on May 4 and was told the truck will be there in 1-hr. The truck didn't show up until 15 minutes to 2; 00pm. My package was missing the parts inventory sheet, had parts missing, cover for top of Go-cart had holes in it, Right turn signal I had to get it fixed, and missing instruction sheet how to put cart together.

The ordering process is kind of a hassle. It seems odd that I have to call in and confirm an online order and it was a hassle to get ahold of the only person doing this. The shipping was fast. I confirmed the order on Monday and took delivery on Friday morning. The ATV itself is decent. Assembly took about 1.5 hours which is what I expected. The seat had a small tear in it on the bottom side from shipping which isn't a huge deal. I went through and double checked all the steering and suspension parts to be sure that they were tight so my kids wouldn't have any accidents. I let them ride it for an hour the first day we had it and the next morning when I went to get it out for them I found several bolts and screws missing. The bolt that holds the foot brake on had worked it's way out and the rear brake didn't work (this bolt required removing a brake under the floorboard to install). One of the bolts for a cover on the side of the engine was missing and the other one was barely holding, one of the pan head screws holding the body panels together was missing and the rest were loose, and all 4 engine mounting bolts were loose. I understand that sometimes things get overlooked but I should not have to check the torque of every single fastener on the machine especially when it requires removing parts that come preassembled. After I got all of the issues corrected the ATV seems to be pretty decent and my kids like it but for all the hassle I wish that I would have spent a little more and purchased a used brand name machine.

Placed an order for a birthday gift. Elected to add their "Hot move" for faster processing. O=der placed on Thursday and verified Friday morning. Was told the order was in stock and would ship within the business day with the hot move. Monday no email and no charge. Called and support staff said there was no update, so i emailed the transport email as directed. A day later and no response, called amd was told I would get a call back. Hours later no call, so I called again and the lady said it would be later today or tomorrow. Wasn't the point of paying extra so it would be processed quicker? Anyways she said i needed to verify the order which was done last week. Then she says the item is not in stock and it would be 4-5weeks and then shipping. Would have been nice to have bwen told that upfront. Customer service also acted like they could care less. Cancelles order and will not use nor recommend them for any orders. Stay away if you value your time and money!

Do not purchase from this company. One of their top sales customer service representatives has a known (and confirmed by management) attitude. I was hung up on after asking the representative why it seemed like she had an attitude and her manager confirmed that's how she talks and they have a policy of hanging up on customers who are uncooperative. **For the record, I was very cooperative but you will not speak to me or anyone in any kind of manner**

End result... cancelled order!

The ATV arrived in a destroyed box - with broken parts galore. Was told to not refuse shipment, then work w/ them on replacements - after digging in, clearly the product was not worth the effort of repair, quality was horrible - so i asked to return the item. Was told to build my own shipping crate to send back to them - on my dime - then arrange a trucking company to come and pick up the defective product - again, on my dime - and then would be charged a restocking fee. Literally cheaper to toss it in the trash than return it. Beautiful bait and switch by a middle-man company selling Chinese garbage. AVOID!

Bought a Chinese atv for my kids from this company. They had no problem making phone calls when it came to taking my $1000 but after only 2 weeks of use the atv is smoking. When I called to address the issue I spoke with a female who clearly had no working product knowledge who tired to dismiss the issue as "normal" (which it's not)
She then refused to identify herself or position. Claimed it was "irrelevant".
When I requested to speak to a mgr supervisor or owner I was hung up on twice.
I was told that issues can only be handled via email and that support staff don't have telephone access, also that "they've been doing it this way for 30 years"
I will be filing a credit card charge back request and a fraud report though my bank and local law enforcement.