FamilyGoKartsReviews 209

Please don't purchase from the place. We purchased a ATV for our son for his 8th birthday. The ATV came late after we paid for expedited services. Then after we had someone put the ATV together we noticed that it was idling too fast and wouldn't stop. We tried to get in touch with the company as we paid for that service ( which was a extra fee) we had to email and call several times and still wasn't able to get the issue resolved and was pushed off. I had to call my bank and dispute the charge as this company has sold us a damaged ATV and decided not to assist us. Never even rode the damn thing. I refuse to lose out of my hard working money. Don't buy from this company at all...

I purchased an electric quad for my six year old grandson for $537. I was confident in the purchase because I used a telephone salesman and saw the links for "60 day money back guarantee". If you click on that guarantee, the web site shows ways to purchase an extended serive plan and explains the manufacturers service guarantee. All good, until there is a problem. My quad is tiny. Too small infact for a 4ft tall six year old unless you want his feet to drag behing and if he could sit behind the plastic seat instead of on it. Just look at the picture! This quad is smaller than any of his power wheels. I am a grandma, so I hired a mechanic to assemble, dissemble and ship the return. I have a picture of the crated return. Like I said, I thought we were working on an exchange. Little did I know this company would refund $92 and call it done. I'm angry and frustrated. Its been six months of paperwork and it is still not done. Walk away... no run.

Besides Tha Small Blemish In Tha Paint(Appearz Like Sumthin Touch It Before Paint Dried)And Seat Storage Latch Don't work
Other Than That
Itz Superfly

The business, Family GoKarts, was great. Easy ordering, fast response. The only issue I had was with the shipping company. They delivered quickly and within the time frame quoted, however, the driver refused to enter our property to drop the ATV off at our cabin. I paid extra to have it taken off the truck for me. Our entrance way has plenty of room, we've had 18 wheelers in there, belly dump trucks, etc. His reason for refusal to take the ATV up our driveway was " he's had past issues with customers complaining he tore up their property." We offered to sign off on something stating we give full permission and took responsibility for possible damages. He refused and got an attitude, he also started to close his trailer as if he was going to leave without dropping it. Finally, we had to go get our truck, several acres away, unload all the fencing we had in the bed, (we are in the process of crops fencing our property), and drive our truck down to the road so we could push the crate into the bed of our truck. Then, (we're 2 females mind you), we had to figure out how to get it out of the bed of our truck onto the ground. Not sure why I paid extra to have it delivered and dropped at my door. We of course figured it out, but the bottom line is yes, I would definitely buy from this company again, however, I would not recommend this shipping company nor will I ever buy anything that is being hauled/delivered by them.

This company doesn't deserve a Star that's how bad this company is. The customer support team is disrespectful and doesn't know what the mean of customer support is. I bought a product from this company and there was a bad part on the product. Not a big deal right? Wrong! I follow every procedure they asked and did what ever they asked and they keep ignoring the problem. So I took the product to a mechanic and they showed what was wrong with it. So I sent them everything that was wrong with it. Of course they ignored it again. So, I had to pay to have it fixed. Now I sent them the receipt to show them I had it fixed by an mechanic and I request to have an it reimbursement on the product to have it fixed. They told me "They do not reimbursed on part and labor". If anybody is looking at this company to buy any of there product I would reconsider that and with some other company that will not do this to you. I've lost almost $200 on there product

I purchased a quad for grandkids for Christmas and paid to have it expedited along with delivery. Told if I did ACH it would save money but moone ever told me doing ACH would prolong shipment. Called a few times about delivery information to be told it was shipped and I would get the information. 3 calls later to find out they hadn't shipped but was waiting on ACH. I physically had to pick up from shipment company to get in time. Quad was damaged and no foot gear shifter, which means noone can even put It in gear to ride. I have been told they contacted the company it comes from to get parts delivered but as of today there is no parts and a quad sitting in a garage unable to ride. I guess it's okay for a 7 and 10 year old to go sit on it and say vroom. They will not give me the phone number to call myself or return a call because they do everything by email. No emails either. Worst company I have dealt with and that says alot.

This company is the most unprofessional company I have ever dealt with. I purchased a $2019 Go Kart and it has yet to start. I have emailed them countless times with only a request to send videos and readjust the choke! Are you kidding me! You want me to mechanically work on a BRAND NEW GO KART to get it RUNNING?! I spent 15 hours already on this machine, which is absurd! Shouldn't it START THE FIRST TIME! They have hung up on me when I called them, as they have ignored my requests for a return phone call. The girl I spoke with informed me her name was Ms. IRRELEVANT AND THEN DILLON TOLD ME TO PUT IN A SUPPORT TICKET HIS SHIFT WAS OVER 25 MINUTES AGO! Please find the article Jeff Backer wrote regarding the BBB, very disturbing and says a lot about his mental state. They preach about being Christian, but every turn I encounter with them has been anything BUT Christian like. They take your money and then ignore you. I am contacting my lawyer, as I feel I deserve better treatment than I have endured with them. They have all been rude, Jeff, Judy, Dillon, Tyson, Cierra, and Ms. Irrelevant. I also spoke with maybe a Tony, he was maybe the worst. Cocky and arrogant. Please do not purchase from them. I am moving on to their vendors and financing department next. They need to be informed of the product and way they treat their customers. READ the REVIEWS and TAKE WARNING!

12/30/19 We purchased two four-wheelers from Jeff at Family GoKarts and what a nightmare! We received them damaged and called them upon us receiving them we were told to issue a claim which we did! Guess what nothing happened! We tried repeatedly to contact Jeff and were ignored. After numerous times of trying to contact them, we put a stop payment on the Credit Card! Family Go-Karts are notorious for doing this to people! We did get some of our money but they took $1000. 00 from Us! Their machines are garbage totally unsafe for children! DO NOT BUY FROM FAMILY GOKARTS

Ordered 2 - 24 volt Quads for Grandsons Christmas. Units would not hold a charge only lasted about 3-5 min run-time NOT THE 2 HOURS AS ADVERTISED... Contacted Tech support numerous times they haven't yet responded as of yet ( been 2 weeks)... To re-pack, reship, and thier re-stocking charges are within the purchase price... This company is a JOKE please dont do like i did and not take all the bad reveiws as a basis... SAVE YOUR $ AND GOES ELSEWHERE.