FamilyGoKartsReviews 209

I ordered a scooter. The Vitacci 150cc Phantom. This was supposed to be 85 percent assembled. I got it and assembled all of it. I found out that after taking the seat and body parts off the fuel lines and vacuum system were missing most all of the lines and clamps. I can't even start it. I could have bought it elsewhere fully assembled cheaper.

Purchased a pocket bike for my son for X-Mas. Received bike in extremely poor condition, plastic fairing broken, handle bars wont tighten along w/ numerous other issues. I made my claim w/ company citing issues and sent pictures. And they continued to string me along for a week in regards to a refund.

Finally, when they do give address for return. It has to be shipped to Minnesota instead of the CA warehouse that it was originally shipped from.
Their customer service is a joke and unwilling to assist w/ any issues. Purchase@ your own risk.

They completely ruined my sons X-Mas. And one star is far too high for this piece of slim company.

Got the order to find out they charged me extra for the free shipping.
Uopn ooening the box, item was damaged and shifted due to lack of care securing product, product had loose as well as stripped bolts, when contacting them first lady(used loosely) was very rude, second lady made promises of shipping stripped bolts for me to replace and over 2 months later still nothing from them, no contact back...

That talk a good talk, well one of them does, but have no care what so ever for the consumers valid issues. Even wasted to charge me $200 for restocking and said I had to pay for shipping back even though it was damaged, again, from the manufacturer as well as the shipping damage...

I had to go purchase the damaged/stripped bolts and straighten out the bent frame and mounting brackets myself...

STAY AWAY FROM THEIR PRODUCTS AND BY AN ACTUAL GAS POWERED MINI QUAD FROM AN ACTUAL LOCAL MOTORCYCLE DEALER...

As a Racecar builder and Racer this company is the best at following the same guidelines in business as the big Motor Sports companies.
Facts are;
1 - Our Order was entered by a very knowledgeable representative. "Knowing" goes a long ways with a buyer/customer.
2 - Payment was processed timely and accurately.
4- A shipping company I know that provides great service was selected by this seller. I know these things from prior business with my Racecar builds. Big plus, great shipper!
5 - All information needed to Track Shipment and the contact information for your local yard receiving your shipment was provided in a no nonsense way. Perfect for people who aren't familiar with the shipping process will have no problem navigating the appointment process. Once again something I've done before with other builds but it was fantastic to see this practice with our shipment of our Cart. Great job!
6- Consist practice. Each time I interact with this seller I received great friendly service and that huge. It's nice to be treated as a value after the money has passed hands.

I highly recommend this company based on my personal experience. The industry of selling Carts or Outdoor Power equipment can be problematic but this Company Can and Will do you Right.
Thank you, Robert

I had a very excellent online experience, but, after my purchase, I received an email with steps to follow which included calling in to verify my order. When I did so I found the representative to be somewhat rude! No people skills whatsoever!
The shipment was delivered in 3 days from the day I verified the order which baffled me because I did not purchase the expedited shipping. I cannot review to item I purchased at this time because it was purchased as a Christmas gift for my daughter. Do not let the rudeness of the representative deter you from shopping here!

I ordered a go- kart from them and they failed to ship my order on time. After a week without any shipping information I called and they said it had shipped but when I finally did get a tracking number it showed that it was dropped off after I had called. I got a delivery notification that it arrived in Orlando only 45 minutes away from our house on my son's birthday, I didn't he anything for 2 days so I called and was told it was in Jacksonville 3hrs away and that it would get delivered later in the week. I reached out to customer service and they gave me the run around about how I didn't confirm the order which I did... horrible company don't do business with them.

We ordered 2 ATV's for our sons birthdays. To start, shipping was a nightmare but it wasn't 100% their fault. However, once ATV's were received & finished putting together we noticed nuts, bolts, washer etc... was missing for one of the back tires making it inoperable for my 5 yr old to ride. I called company who refused to discuss anything over the phone & said I had to fill out a request form before anything was done. Then I noticed we did not get the oil, lube & filters for either of our items. Called comp again & was told to fill out request form. Today I found an extra charge of $139 on my account from the comp. Called again, guess what? I was told to "fill out a request form". I very nicely told Andrea that this was the 3rd form in 2 wks & NOBODY has resolved anything. Andrea was defensive from the moment she answered the phone. She did find that the oil & items were sent to an address other than where the ATV's were sent & that if I wanted to get them I would have to "figure it out my self as it's not her problem". Verbatim. I finally asked why she was being so rude to me as I was the one missing items & money but I was not being rude & she, verbatim stated "I am talking to you like I talk to my ex husband, I do it because I can." So here I am, missing parts for the ATV, no oil, filters, lube & $139 missing from my checking account. If I could send this $2000 ATV back I would! Stay away from this company.