FamilyGoKartsReviews 209

I order parts from family go cards I ordered a break switch and a brake caliber They cards my credit card twice. I received the break sweat which was $10 I still have not received my great caliber which was $65. It's been 6 weeks and I am not getting no help from the family go card to solve this problem. I will not recommend family go card to any my friends anymore. They took my money and did not receive all my merchandise Be wise they are a scam

Purchased an electric goKart with charger. Charger worked one time. They would not talk to me about me problem. Said I had to file complaint on line with pictures. After doing so was replied by Family GoKarts that buying a replacement was out of their hands since the manufacturer had to respond to them about my request for a replacement charger even after I said I would pay for a new one plus shipping. Service Request #4879, original order # *******

Do not buy anything from these people. I spent $2700 on a XRX Trailmaster go cart and have had a continuing rear brake caliper assembly problem. All I have gotten is an email run around for over a week. I have done everything their emails have asked me to do and have the same problem. I know the issue is a bad rear brake caliper assembly (piston sticks). I asked to talk to a live person and all you get from their inconsiderate phone people is send another email. No one in tech will talk to you personally. I know they are just waiting to tell me that my extended (purchased for extra money) warranty has expired and I am on my own. BUY NOTHING FROM THESE PEOPLE. Their website suggests they are Godly but they are anything but. When I bought this thing, they were happy to talk to me and take my money. Now no one will talk to me. I was looking at Go Carts USA and these people (and in particular the owner of FamilyGoKarts) assured me I would have good follow up service and so I believed him. My mistake I should have gone with Go Carts USA. They have help me with little issues with a live conversation and I never even bought the cart from them. Need I say more as to who you should spend your hard dollars with. One last comment. Their telephone answering people are the most inconsiderate, arrogant and condescending people you can imagine to talk to if you ask for some live person to help you. ALL YOU GET IS SUBMIT AN EMAIL REQUEST. Once you have a request number you can then send more emails.

I purchased a Tao tao 125d from family go Carts after researching a few different sellers. I was worried about support after i purchased the quad as these Chinese quads don't have the best reputation. After speaking to a salesman, they assured me that their customer support was A+ and if i had any issues, they would quickly assist me in fixing any issues i had. COMPLETE LIE. After i did get the quad up and running, i had a handful of problems. Headlight electrical harness was broken, rear axle was bent/warped, transmission was making a terrible clanking sound, tire wont hold air, and battery cracked and started leaking acid. I took videos of the bent axle and the clanking transmission, and sent them to costumer service, and they responded (3 weeks later)that they want a picture of the light harness, which i sent. They asked if the trans was in gear when it made the clanking sound, and you can clearly see in the video that is was. That was 3 weeks ago. I have emailed them back multiple times, with no response. I have called the Family Go Cart phone number, they take my service number down, and say that customer service will call, and they don't. So i basically have a $800 quad with a bad trans and a warped axle. Maybe if i give them a poor review i'd get some service. I'd find someone else to buy from.

My experience started off well. I found their website online and they even offered a coupon and free shipping. Site was easy to navigate and find items.

My problem came after I received my confirmation email. The first confirmation I received from them was the same price as what it said during the checkout process. Then a day later I received a new confirmation with an additional 50 dollars added to the total. When I emailed costumer service they informed me that in the very fine print of the coupon that it would not apply to my order and they removed it after the fact.

Then I got my bank statement and on top of the fifty I was now charged an additional 71 dollars. I called this time and all that customer service could do was give me the totals of my order which added up to the first number without the coupon but not account for this extra. I asked for this to be refunded which she told me she was unable to do so I asked for a supervisor which is when we were disconnected.

About ten minutes later I received a phone call from another representative who told me they were cancelling my order but told me he would not discuss why, or why I had been charged extra.

I am sure they have good products but they need better people before i would ever consider buying again.

Product is good for the price, but "Free shipping" = $85 in fees at checkout and then a week later a additional $20 shipping related fee so "free shipping" really mean $105 shipping. Website makes it seem like you will receive it quickly, took me 17 days to get mine. Website makes it seem like you are receiving an assembled machine, you aren't. Assembly wasn't hard (took about 30-45 minutes to unpackage and assemble) but there are no instructions to double check the steering linkage you assemble (which would have been nice seeing how my child will be riding it). Missing two small bits of hardware, I was able to find replacements at my house, but again if it was assembled at the store it wouldn't have been a problem. Overall the product isn't bad for the price, but I should have ordered from a different company.

Got my son one of the apollo electric ATV's. He rode it for 10 minutes then it died. Sent in a request form took them forever to get back with me ended up having to call back and get with them. They ended up sending me a new motor I installed it he rode it for 5 minutes then plugs burnt sent another request in it took another month for them to get back with us. Then they tell us ship it back and the shipping is more than I paid for the entire four wheeler. Call the guy I bought it with at family go karts and he was literally the rudest person I have ever talked to. Just warning everyone it's not worth the headache of dealing with these people