FamilyGoKartsReviews 209

Every time I've read a bad review, purchasing online, I take it with a grain of salt. I mean this genuinely because I am physically dependent to shopping online. Lacking ability to travel, I'd ordered a family gift online, buying Youth atv, and side by side utv. It was an ignorant and compulsive decision I made, and fully regret. I did as instructions requires, taking pictures upon arrival to note any damage. There was extensive damage to the top of the box, with a severed wire clearly. As per instructions, I signed for it, took pictures, and opened a repair claim, immediately. Sometimes they're friendly on the phone, sometimes completely not, depending which "family member" answers, I guess. Regardless, it's been 3 weeks, 8 calls to them later, giving the benefit of doubt, maybe they're busy. Unfortunately, they say every time, "we're sorry, somebody will contact you tonight or tomorrow". This woman's name is ALLY btw. No. Still never received a call, asked and requested to return, everything, anything----- no responses--100%. This is my fault for not having read reviews before purchasing. This was meant to be a great thing for my family though, for Christmas, not grief and hardship. I don't feel good saying negative of anyone, so I won't. I will ask that you reconsider purchasing from this company, if you don't already have someone (required-- arrives disassembled) to do the fix-its themselves. Worst part though, is reporting damage, you're instructed to completely remove all packaging, to report ALL possible damage. Turns out, in the fine lines, they accept no responsibility or returns unless in original shipment packaging.
I was naive, duped, and my savings of $******* for a final Christmas gift for my kiddos, is a grand disappointment, but another lesson learned (never too old for that). Thank goodness that love is all that truly matters though.
Best of wishes to anybody out there--- we're all united through care and love-- MERRY HOLIDAYS

I bought a RFz 125 ATV, it was missing parts making it unusable and over 2 weeks after letting them know they said they would contact manufacturer but I have heard nothing back and have a quad I cannot use, notice all their YouTube videos comments are turned off that should have been a red flag to me. Shop elsewhere

I received a damage product and the company said everything would be okay... and later they did nothing to help us because I didn't write damage on the receipt. But the driver wouldn't let me write on the receipt so I immediately called the company. They said don't worry everything would be taken care of... but then they didn't want to deal with us. They blamed us for not notating damages on delivery receipt, but the major damages were inside and "concealed." Once opened, we reported everything but they said we were pretty much out of luck for these hidden damages (cut, crimped wiring), broken front rack attachment, and scratches all over.

To top things off, when we did finally reach them they said we were being rude and arrogant and all we were doing was trying to get answers from them. I would NEVER order from them.

I understand things happen, but a company needs to communicate, be on your side, and not call you rude or arrogant when you are upset. They literally said we were "wasting their time." We can't even start the atv because the starter unit wiring is completely cut. They said to go to the hardware store and buy a connector?!?! Really? Unbelievable

First off the customer service is HORRIBLE! Rude and unprofessional with someone who is very patient and understanding. I believe this place is scamming people for the couple hundred fees they MAKE you pay before the item is actually shipped to you! Lesson learned! I saw some of the negative reviews and it seemed that the wait time and customer service were their biggest complaints and that was my experience as well. They never took the time to update me on my purchase or respond back to my emails and calls but as soon. As they needed that money for the fees they blew my phone up. I asked for a refund and proof of cancellation and never heard back from anyone. DO NOT GIVE THESE PEOPLE YOUR MOMEY!

I purchased 2 jet 9 4 wheelers, one was completely damaged at delivery and both units are missing a ton of parts! On top of all that, it was the wrong unit. It was obvious, the whole brake assembly was different from the other, and plastic guards were also different, not to mention that the rear racks were different also. I tried contacting them but there customer service is rude, not caring, inconsiderate "helen"... they never call back. I finally got an answer 2months after delivery and still not assembled. That they are not doing anything to remedy the problem! They basically said " you are screwed " and kept my money and didnt do anything. Im a single dad and was trying to buy 4 wheelers for my kids, now they are upset and sad cuz these damn ppl at this place. I dont have much, snd i dont like being robbed!

Never ever consider familygocarts.com. This place has horrible customer service. Atvs arrived damaged. Did not run. I had to purchase new carburetors. Brake hub was cracked. This company would not help and made me feel like this was my fault. STAY AWAY FROM HERE!

All was fine UNTIL I needed service which was non existent. Upon receipt of my son's taotao atm50 scooter I noticed the hood was scratched and the screw to hold it down was missing so I sent an email 3x, all 3 ignored except one which said "go to the hardware store and get one" how freeking unprofessional is that?#@! No size, thread type, length NOTHING, my hood also has a scratch so I figured, no need to worry - Jay told me there is a 72 hour window to notify them and address any SAIA truck shipping damages, so I did just that and they told me they dont have coverage for scratches in shipping Then why the heck do you have a 72 hour damage policy then - a DUH? No credit or apology or anything for my trouble, just attitude on the phone because they are useless when contacting via email, so I called and Chelsea is plain nasty on the phone, she just makes excuses for their incompetence. I will never shop here again! Go somewhere else that actually cares about their customers, and thanks for dissapointing my son when he got his gift. You should be ashamed of yourselves!

Ordered a bike on June 20th and received on Aug. 12th. It was shipped without a battery and it took two weeks for them to respond to email requests about sending one. I asked to return the bike and they said I was responsible for the shipping cost. Every call they were rude and not helpful. They claimed the return policy was 60 days from purchase,, clearly their website says 60 days from OWNERSHIP. It took over 60 days to get it from when I purchased it. I ordered from a different company and the bike was sent within a week and a half. STAY AWAY from this company. The reviews don't lie!

Stay away from this business. Customer service is the worst.
I made 2 request for technical support the first one they only replied one time and after my response and few more follow up emails nobody ever answered.
Then the second one trying to get their attention I asked for the return process. They stated I never asked for support I provided the first ticket # and the stupid lady have the nerve to say that they dont have it on records... the whole business can go to hell with their $#*!ty $#*! products.

So this is my second purchase from FamilyGoKarts. I absolutely love the products they sell. So I ordered a unit for my 4 year old daughter. Of course when they called to confirm my order I went ahead and purchased their incredibly expensive oil and chain lube for $69.99. This way when the unit arrived I could finish the assembly, change the oil and she could ride. When the unit arrived their was no oil or chain lube so I called customer service. This very rude and obnoxious lady said "sir you can put any 10W-40 synthetic motor oil in the unit! Of course I was very angry with that pathetic answer. She also said my oil package would ship out next week. A week after I received my unit. My voice was load as would any normal parents be. She hung up on me! Of course I called back and gave her a piece of my mind. If you purchase a unit with an oil changing kit why would it not ship with the unit? Then tell me to go buy oil? As much as I like the two units I purchased I will never purchase another unit from this company. I will not recommend this company or its product to anyone. In the future should I find the need to purchase another unit I will be happy to pay another dealer double that has great customer service then to have to deal with the pathetic customer service I experienced today! One VERY UNHAPPY CONSUMER!

We bought this for our grandsons. They love it. It takes some time to assembly but the videos were very helpful. Hope we get many years of enjoyment. I would recommend buying from them!

I placed my order on May 20, it is now August 6 and I still have not received my order and can't get any update from anyone at the store. When I placed my order, I was told I would receive it within 4 to 6 weeks. I tried multiple times to get an update on the order, but 2 different email addresses I've sent a request to, have not responded. This is absolutely frustrating especially when I spoke to someone prior to placing the order and they assured me that the items (2 dirt bikes) were in stock. Please save yourself the frustration and go elsewhere.

Ordered a Tao bull 200 on March 2021 and received a totally different Atv. It is August and still this company refuses to refund me my money for a return. Would not recommend this place for nothing after spending close to 2k for something I didn't order.

Seemed great value, very nice pictures. Shipped beautifully in a crate ready to go. Ran for two months few minutes (20 minutes max) a day in the summer (10 y/o rider). Still considered brand new, kept impeccably in garage; starter overheated one day--and dead ATV. Tried new battery; not it. Found problem was burnt starter. No parts available (welded to engine--not fixable)--trashed the entire $2000 ATV and no service from vendors. No response, rude, and do not care once they get your money. China Scam I believe. DO NOT FALL FOR THIS ONE

They sent wrong cheaper version bike with no shock and no tank shrouds shipped in horrible shape. Thought support would be available but on my own... Unbelievable...

I am a reseller. Three out of four of the dirt bikes I purchased from this site are not functioning after less than within 24 hours of having been purchased from me. I called Family Go Karts immediately, and 15 days later, still no tech support. Every time I call to ask about the support ticket, which I filed on their site, I am told a different requirement that has to be met so that I can receive the support they claim to provide to their customers, and they delay addressing the issue by a minimum of three days. When I inquired about this issue, I was told to get my support somewhere else and they proceeded to hang up on me—And I wasn't even yelling. When I called back, the same person answered the phone and said "How can I help you?" I asked to speak to the manager, and she, conveniently, said she couldn't hear me, then laughed and hung up again.

Final message sent to BBB and DATCP of Wisconsin

Regarding request #*******
Message sent to BBB and DATCP on 7/4

Regarding complaint: ID ******* filed 6/17.

For a resolution to this complaint I either asked to receive my purchase price or work with the dealer in a PROMPT MANNER. I defined prompt manner to be: respond to an email or question I had regarding this incident within one to three days. After BBB contacted Family Go Karts I heard from them the next day. I promptly responded on 6/27. It is now 7/4 I have heard nothing. This incident is far from over. Since there is only $1600 involved there is not much use seeing a lawyer and fighting with them. I will now fix the motorscooter myself, order the parts myself and do whatever I can on social media to discredit this company and expose them for the creepy, Unresponsive, nogoods that they are. This is the worst customer service I have even seen and I will do my best to make sure others know this.

We ordered 2 of the child's size Monster 500 ATV vehicles back in early April. We still don't have them in mid June. We called about them and they claimed they were still "waiting in customs." They charged us a $100 not refundable access fee, and wouldn't give us a refund on our order because it "already shipped."

While their customer service is not necessarily the best; I'm going to put it down to the pandemic and all the craziness the lockdown has caused. They did get me my order after a few hiccups. I would suggest y'all find a local shop to put yours together when you get it. Took ours to Hagerstown Moped, they assembled it within hours (they sell the smaller Tao's so have experience with these). These atvs may not be 4 wheel drives but they go just about anywhere and run great! And we didn't have to pay $6 -$9 grand for a brand new atv. Photo with our used rancher for size comparison (something I couldn't find when looking)