Fairy SeasonReviews 1,128

I purchased from Fairy Season when I saw an ad for them on Facebook. The clothing looked really pretty and affordable. I bought several items. I got them in a couple of weeks, but huge problem... their size XL might fit a 10 year old child... there was NO WAY that they'd fit an adult, even a regular small. Two of the items looked NOTHING like the photos... one was a knit scoop neck, long sweater. Guess what? It had a scoop neck, but it was actually a crop top - that would again, fit a 10 year old child.

I emailed customer service - told them that I got clothing for children, not an adult... and two of the items were no where close to what they were advertising on their webpage.

Their response? "Check with your post office". What? What has that got to do with your crappy clothing? I replied that I wanted to return the items and get a refund - NO REPLY... EVER.

Oh, and everything is labeled in Chinese, mailed directly from China. And when you open the package it has a funky odor. I'm not dead, so hopefully it wasn't toxic... but I'd NEVER BUY ANYTHING FROM THEM AGAIN.

I ordered a shirt almost two months ago and still have not received it. I emailed customer service asking them what was going on and they said that it would be to me within 10-20 days. I waited. I then emailed them again after waiting a total of 18 days and still had't received it. They then told me it should be 3-5 days. I waited again and still nothing. I just emailed them again and now they are saying 10-25 days. I am so fed up with them and just want my money back.

This website is absolutely HORRIBLE. If you want to speak to a customer service representative, you can forget it. I've sent so many messages and can't get even one response. I want my money back in full, as I have hardly seen a single good review and I wish I'd of looked at their Facebook page first, as I did not see any reviews on the actual website. Asian sizes will absolutely not work for me, and two of the shirts are not even the colors I wanted, as the picture shows. I work hard for my money and this scam is ridiculous. SAME COMPANY AS VESSOS, they got in trouble and changed their name!

So far I have only received one item out of 6. The quality is so-so. Sleeves are a bit short... about 2.5 inches above my wrist... I pull my sleeves up a little so they don't look stupid. The product I'm talking about is the cotton camo shirt... size small.

As for my other items... it's been over a month and my stuff is still not here. I keep tabs on the tracking website. Some of my stuff sat in Chicago for a week.

Tracking numbers don't match items. I was waiting for a black shirt that was to be delivered sooner than anything else. I received my camo shirt instead. Tracking website said my camo shirt wasn't being located in China and to contact company.

Had I of known this is what was going to happen I would have never purchased and will never purchase again. Hopefully my other $68 worth of stuff is of good quality.

I ordered my stuff a month ago to be able to pack for a trip. Now I'm leaving tomorrow without my stuff. Not happy.

I ordered several items and when they finally arrived, I was beyond disappointed. If I would have known ahead of time that they are making their clothes in China and shipping from there also, I would have never ordered from them in the first place. Clothes were way smaller than stated size and the fabric was very poor quality. I would love to send it all back for a refund but no telling how long that would take. I will just donate it to someone who has no clothes. Lesson learned!

Much like everyone else on here, I ordered 6 items from Fairyseason. Only 4 arrived. 2 of the items were severely damaged and 1 was the complete wrong size. One item was a hideous shirt that I didnt even order!

Their customer service is a joke. They will just keep running you around the bush, asking you to take photos, and look up reference numbers, hoping you will just give up on asking for a refund. Never mind the fact that they actually STOLE my money and didnt deliver me what I ordered!

PLEASE FILE AN OFFICIAL COMPLAINT IF THIS COMPANY SCAMMED YOU: I advise everyone on here to report this company. You can easily file an official complaint at https://www.econsumer.gov#crnt. If enough of us file they will have to open a report.

IF YOU PAID VIA PAYPAL: you can file an official dispute on their website, as part of their Resolution Centre. The company has a few days to respond to your dispute, and if there is no resolution, ie. If the company does not refund you, then you can escalate your dispute to a claim and Paypal will get involved. They will refund the money for you as well.

If you didnt pay via Paypal then your best bet is to call your credit card company.

Good luck ladies! Please help to put this fraudulent company out of business!