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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I reactivate annually and suddenly got an emergency ask them to refund my money and they did, very responsible company
As soon as i got my box and had a few problems FFF answered me right away. Told me one items was coming from a different place and the broken lipstick is not being replace but giving me a credit for $29.83 to be used in a special March thing that was happening and if i didn't use it then it is gone? That was weird. I gave you 5 stars cause i really like FFF.
Hi Sharon! Thanks for your review! To clarify, sale credits can only be applied to specific sales and cannot be carried over to the next sale. You can read more about the different types of credits and how they work through this link, https://support.fabfitfun.com/?a=How-does-credit-work---id--NG20m8IITaWMyLeMRYIeQw. We're happy that you're fully taken care of! Should you have further concerns, feel free to contact our Customer Care team!
The customer service rep was very quick to address and resolve my issue.
Hi Donna! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I love many of my FFF items for the most part, and love getting my box of goodies. I have had some issues with quality with just a few items, and I have had several items missing from my boxes. This can be super disappointing, especially if they no longer have the item. Although credit is nice I look forward to getting the item I pick out.
Hi Chanda! Thank you for taking the time to share your thoughts and feedback with us. We will continue to work on improving member experiences. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
My spring box is so great this 2023 season. The products are great. I had a small issue (one of the products leaking). Customer service did not hesitate to help get the issue resolved and gave me multiple options! They were quick and great!
Hi KS! We're happy that you had an amazing Customer Service experience. Thanks for your feedback and we hope you enjoy your items! Xo
FedEx delivered my box to someone else's home. A new box is coming.
Hi Fawn! Thank you for taking the time to review! We're glad that you were fully assisted and had a great experience with our customer care! Xo
I received a box at my door today and I assumed it was my choice box but none of the items were the items I chose. I was quite confused and concerned that I'm order was wrong. Come to find out I was chosen to receive a free surprise birthday box from fff! Thank you!
Hi Sue! Thank you for taking the time to leave a review! Super excited for you to try out the products! Have fun! Xo
I love everything about FabFitFun. When I didn't receive a bonus offer, I was able to chat with a customer service representative on line. He quickly acknowledged and resolved the issue.
Thank you for this review, Rhonda! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
Anytime I have to contact support they are always helpful and personal.
Hi Macy! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Customer service was fast and very helpful and considerate with the situation and got me to feel better about my decision
Hi Katie! We are thrilled to hear that you're fully taken care of! Thank you for your review! Xo
I'm a member since years and I still use many of the stuff I received in my first boxes, incredible values. The only down side is that the preparation time has increased since the last years I'm an annual member in Canada and I'm supposed to be in the priority group but it always takes 2-3 weeks before my box ship and I see soo many unboxing before I only get my tracking that I don't think my account is in the first group, but beside that every time I have a problem customer care fix it really efficiently and my box gives me a lot of joy
Thank you for this honest review, Julie! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Every time I try to customize a box, I'm never able to get the items I like. I've started customizing my box as soon as it opens but even then the items are out of stock. I realize that items are on a first come first serve basis, but when I'm trying to customize my box within 3 minutes of when the customization opens and I still can't get the items I want, there's a problem. I don't want boxes, tubes and bottles cluttering up my home of things I'll never use. I don't mind paying the price for the Boxes when there's things in it I'll use, but when I can't pick my items, the things you send I never use. It's very frustrating. Your customer care member, Chase, convinced me to keep my subscription for now. Y'all should be thanking him. Without him, you would have lost a customer.
Hi Regina! We always strive to provide enough inventory so that all members can pick their first choice item during customization, however, keep in mind that items are only available while supplies last. If an item is showing "out of stock" this means that all inventory has been reserved by other members. However, if a member decides to remove or unreserve an out-of-stock item, it will immediately make available for another member to reserve. We recommend continuing to check back later since there is always a chance you can scoop it up. We appreciate your honest input and we'll definitely share this feedback with our team!
Really helped figuring things out and being ver nice and helpful. It was so much appreciated. It says what a great company you have as your staff really makes it for me.
Thank you for this review, Barbara! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
My account was never reinstated. I was never emailed back
Hi Josephine! One of our Customer Care Representatives will look into your account and follow up with you. We look forward to helping you out soon!
Time was helping me today and she was very friendly, helpful and understanding. She was also very knowledgeable. She needs a raise.
She does her job to the max. If only all Customer Care were like her it would be less stress on everyone.
Hi Janice! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Needed to change my address last minute to spring 2023 box to be shipped and they helped right away. I am extremely thankful and all because of Mel. He was great!
Hi Cathy! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I was charged for an add-on that I had not ordered. Lyn immediately responded and removed the charge. She was personable and efficient.
Thank you so much for your feedback, Beth! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I needed to cancel my subscription due to financial difficulties. She was able to get me refunded as well as empathize with my situation. Once I'm financially stable I will definitely subscribe again! She was so pleasant and understanding. She's a *******@fabfitfun
Hi Peggy! Thank you so much for your wonderful feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Love opening each FabFitFun box! I always look forward to them, always brighten my day!
Yay! We're thrilled to hear that you're loving your seasonal box, Amanda! We look forward to sharing more seasons with you! Xo
I have really loved being FFF costumer. The costumer service is beyond excellent. Do not assume that communication with issues via text or email will delay or provide any less quality service than you would receive via phone call. I am not continuing my membership due to the increase in membership rate, which was not in my budget. I was billed the new rate and requested a refund when I saw it was not going to fit my budget (I requested this at the beginning, so if you try to request refund after you have already received boxes that would not be an option I would think). They were able to cancel my membership and process a refund. I would recommend this membership based off the costumer service they offer and honestly the products are well worth the annual membership, even at its increase rate, if it fits your budget.
Thank you for this sweet review, Jessica! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We hope to have you back in the FFF community soon! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melanie! We're happy that you had an amazing Customer Service experience with us. Thanks for your feedback and hope to have you back in the FFF community soon! Xo