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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Usually I just write a review when the service is really good or really bad. Well my experience with fabfitfun goes beyond my expectations! The boxes come with really great products and it's a reminder to treat myself in this busy world. But what I really like is the customer service. Always solving and attending my requests quickly and efficiently. Really happy here!
I've been with FFF a respectively short amount of time. While recently I had an issue with one of my boxes. I called customer support and was treated with the utmost respect and concern. I was helped and my issue was resolved completely.
Hi Julie! Thank you so much for your feedback! We always want our members to be fully taken care of and are glad to hear you had an amazing Customer Service experience with us. We look forward to sharing more seasons with you! Xo
Best customer service person that I have dealt with in any business for quite some time now.
Hi Carol! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I always get cool stuff and if anything is inaccurate or damaged. Their teams is always very happy and generous to help! They won't leave you hanging. Very respectful honest company!
Hi Kayla! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I was hoping to find someone who would help me with my issue and I was lucky enough to find just that
Hi Lyla! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Almost every customer service experience I've had with other brands has been pulling teeth - you're a disembodied wallet, no human interaction. I just had an issue with my FFF account/shipment, and was dreading trying to fix it. Type of problem I'd usually expect a "that sucks" to, but it was resolved in less than 5min, with a very kind human and who wasn't on a strict script! I am so impressed. Good customer service speaks volumes and puts so much more trust in the company
Thank you for this sweet review, Amanda! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo
Fab Fit Fun Boxes have been fun I have enjoyed them tremendously until here lately! So I have decided that I will not renew my subscription this Summer! I will enjoy my Spring Box but the Add ons were a let down and the Birthday Sale was a letdown also! You raise the cost of the yearly membership but the did not give anything to make it worthwhile nothing but a bunch of Makeup come on maybe next year will be exciting so I will be on the lookout for better boxes!
Hi Donna! We are completely saddened that you're deciding to discontinue your membership. Our team works hard to offer as much variety in the sale as possible but we understand that some products don't work for everyone. We’re continuously looking for ways to improve our membership experience and always take our members’ feedback to heart! We’ll pass along your input and appreciate your honesty in letting us know about the changes you would like to see.
Entered wrong password. Corrected b u t would not take. Nice girl helped- fix for me.
Hi Donna! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I had a few questions about my account and when my credit would show up and when I could use it. I'm a bit obsessed with Fab Fit Fun! I spent near to $450.00 on my last order in December. I use them to fill my "Gift Closet". I used a lot of their items as Christmas gifts. I use them all year as birthday gifts, shower gifts, anniversary gifts, graduation gifts and whatever else you can think of. They are my go to. Thank you again for all your help!
Cheers,
Tawnya
Hi Tawnya! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
Excellent customer service and wonderful products.
Hi Julie! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
So happy with this company's customer service! Many companies have been failing in this area these days,
Thank you for this review, Terri! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! Xo
My questions and problems were fixed promptly and my overall experience was great!
Hi Melissa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Customer service was very helpful and was great at his job
Hi Christine! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Amazing customer service, customer focused, time conscious. Polite and eager to understand and make things right!
Hi Cara! So glad our FabFitFun CX team was able to assist! We always want our members to be fully taken care of! Xo
Jack assisted me with the product that didn't work. He credited my account and all this while I was dealing with an emergency medical situation with my husband
Hi Michelle! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I really loved fabfitfun when I first became a member in spring 2021. My first year of boxes were a great value, with wonderful options. Each box in 2022 was a little disappointing and it was just the same options season after season. I kept my subscription because I love being able to shop their deals, but even those are not shipped timely/properly.
Hi Samantha! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. We hope to surpass your expectations in the future!
Had some account issues and customer service was helpful and resolved it.
Hi Susan! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Over a month after an item I ordered before getting it. Contacted FFF they helped by text message immediately.
Thank you so much for your feedback, Michelle! We're happy that you were fully assisted and had a great experience with our customer care! Xo
I ordered a combo Fatboy shampoo/conditioner (liter bottles) during the fall add-on sale in September 2022, at the time I already had shampoo/conditioner in my shower so I immediately put the new product away for future use. I just now pulled it out and saw that I received two shampoos instead of 1 shampoo + 1 conditioner. I reached out to support and they (reasonably) asked for a photo of the items which I sent, but they credited me for the value of the incorrect item to use in the next add on sale before the photo had even gone through. I so appreciated it. $20 might not seem like much but having FFF is a strictly budgeted treat for me so it was a big deal they didn't tell me I was SOL.
Hi Zoe! Thank you so much for your feedback! We always want our members to be fully taken care of and are glad to hear you had an amazing Customer Service experience with us. We look forward to sharing more seasons with you! Xo
I have been a member for a few years and love getting my boxes! I recently had one item that was broken in shipment and the customer service I received was first class! They quickly corrected the issue and I couldn't be happier. Definitely made me feel like customer service is a high priority!
Hi Lisa! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Luciana! Thank you for taking the time to leave a review! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo