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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Went very well hopefully I can figure it out the young man helping me was amazing I hope I can figure it out and Move forward I love the idea just not sure I understand how to make it Wk to my best benefit
Best customer service experience ever, hands down!
Hi Susan! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Thankful to have started seeing the reviews for the wonderful winter box. It helped me realize that I'd not received mine yet. In looking at the delivery history mine is notated that it was delivered. Much to my chagrin a Porch Pirate decided they needed the box more than I. Customer Service was able to resolve the issue when contacted.
Hi Amy! We are sorry to hear about what happened with your package. We are glad that someone from our team was able to help you resolve this issue. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
Margaux was friendly, helpful, and quick to take care of my issue. Happy New Year!
Hi Kristen! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
The items in the first box were junky and did not reflect on the ads i had read.
Hi Yiayia! We're sad to hear that the items we curated for your Winter Box missed the mark for you! We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. Please send us an email at [email protected] so we can chat further!
FAbfitfun Customer Service is terrible! I have been an annual member with fabfitfun since 2019. I ordered an item through one of their popup sales and didn't receive the item for over a month. I contacted the customer service line requesting a refund since I had not received the item. They refused to give me a refund, so I did the logical thing and filed a dispute with my credit card. Fabfitfun then sent me an email stating that due to the dispute they were cancelling any of my future orders. Fine by me except I was an annual member and still was supposed to receive one more box from my annual subscription! When I contacted Fabfitfun customer service, they refused to give me a refund for my last box from my annual subscription! Their customer service team is extremely unhelpful and they will hold your money hostage if they can! I will NEVER order from FABFITFUN again and I suggest that everyone do the same!
Hi Rebecca! We are sorry to hear about your experience. We will have someone from our team follow up with you. We look forward to helping you out soon!
Overall great. I was glad it wasn't a scam. I chose the Vera Bradley package
Hi Deborah! Thank you for taking the time to leave a review! We're excited for you to receive your Winter items! Xo
I have been a subscription member for about 3 years and I must say, I am never disappointed. I do forget to pick out my stuff in time but I'm very happy with whatever I receive. If I won't be using it, my daughter or son's girlfriend use the items.
Hi Samantha! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
Don't have an issue. Usually all stuff comes in quickly (wished it was fewer boxes, I'd wait too!) I have been All Acess for about three years now and during that time only had one issue that was never resolved. I like the early access and ability to choose my items in each seasonal box. High quality items at very reasonable prices. Would recommend as a holiday gift to yourself to get All Acess.
Hi Brittany! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences.
I'm surprised that I have been disconnected 3 times! I just want to reactivate my subscription. Please contact me so I may do so. Thank you so very much!
Hi Diana! A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
I have been a member for a couple of years and have enjoyed choosing products for my subscription. It has given me the opportunity to try lots of products that I probably not have been aware of otherwise. The service, shipping and quality of products have all been great and I have not experienced any issues.
We appreciate the kind words and awesome review, Jackie! We look forward to many more seasons together! Xo
The winter box was a great box for me this year. Some great products for me, and some for gifting. Customer service has always had a good response time. Very happy with my membership.
Hi April! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I should not have had to contact your company to initiate a refund for a product your company ran out of. When I was an active member your boxes were always lame, never worth the price. I had to give most of the products away.
Hi Donna! Box contents will vary according to your customization choices, which is why we always encourage our members to customize their boxes each season to ensure they're receiving items that are in line with their preferences. Thank you for your input and we hope to surpass your expectations in the future!
My shipment had stalled for 12 days and I was concerned there was a problem. I emailed my concerns and got a response back fairly quickly and felt confident that if it for some reason it doesn't show up it would get resent. Even though the outcome may be delayed more than I hope I felt assured you as a company want to do your best for your customers.
Thank you so much for your feedback, Susan! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Steve was great in handling my issue but still not happy with what happened. All of my customized were not available to send to me because of a communication issue. You guys needed my credit card info for renewal but emails were going to my spam folder. Wish there was a better way I could have been communicated with time sensitive info. So I was sent all mystery items for this box and I always go on early to customize what I want. I have been on the fence about continuing my subscription here and this may have made my decision. But Steve was able to help me somewhat get a couple of the items I had ordered which I don't know why that couldn't have been sent in the first place and not all mystery choices. So upset since the hooded blanket was the one thing I wanted for a Christmas gift too and now it's not available.
Hi Joanna! We're sorry for the inconvenience you've experienced! We want to make sure our members are well informed of when they can customize their boxes, which is why we share updates on the Community Forum and on our official Social Media page! Please feel free to reach out to our customer care team if there’s anything else we can do for you!
I have been a member for a few years and I'm never disappointed with my boxes.
Hi Kayslah! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
Really Great and efficient customer service! I had some issues and they were quickly resolved
Thank you
Hi Melissa! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I had ordered Vince Camuto earrings. They arrived but one was damaged. The bar on the earring completely off. Sent pic to Harvey but alas, another pair of earrings unavailable. Credit issued but I would have liked the earrings.
Hi Roseanna! Thanks for the rating and we are sorry to hear that your item is out-of-stock. We recommend checking back on our future sales as there is always a chance that we may feature the item again. We appreciate your honest feedback and hope to exceed your expectations in the future! Xo
I had a snafu with a promo code. I looked up how to gain clarification on whether or not I could still apply it despite already submitting my membership order. I followed direction and submitted my question. I got a message stating that I would be contacted in the order that my message was received and there would likely be a delay. I employed patience and hoped for the best. Within 36 hours, Reign in customer service contacted me. She was helpful, factual, and fair. That's all I ask for with a customer service experience. Thank you Reign and FFF!
Hi Rosemary! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Besides the excellent customer care, the full side products are such a great valve. I also love being able to choose my products with my annual subscription
Hi Jennifer! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim! Thank you for your rating! We are so happy to hear our team was able to help! Xo