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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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It was so nice to get these boxes and going through it and trying out all the products! I would definitely recommend it!
I've been with Fab Fit Fun I think going on three years now however, in the last year they have been charging me taking off of my credit card almost $400. It's been happening more than once, which I can understand if it happened once or maybe even twice the box is not even worth $200 and I do live in Canada so there is definitely an exchange rate but not to the point where the regular box cost 189 and I'm paying 370 that makes no sense so if they keep it up I'm just gonna cancel my subscription
Hi Cynthia! Thank you for taking the time to review! All of our prices are listed in USD, and since the Canadian Exchange Rate is constantly fluctuating, there may be a price difference from what is shown on your bank statements than what you were charged in USD. We can assure you that we have charged you for the price listed on your invoice, which was what the exchange rate was on that date of purchase. Please let us know if you have any additional questions or concerns. We'd be happy to help!
I have been a subscriber for 5+ years now. I used to be so excited to receive my box and see all the goodies inside, but I have become very disappointed. The numbers of items your receive seems to have gotten smaller, the options are all pretty much the same season after season. All of the boxes I received in the last year, have had almost exactly the same items that were offer the year before. Anything I get that I am actually excited to receive is an add on that I have purchased separately from the box. In my fall box order this year, someone in the company changed 3 of my choices that I selected to a random mystery item. Every box I have received this year has had some kind of problem, from the wrong items sent to changing my order. They have attempted to make things right, but I will not be renewing my subscription.
Hi Clare! This is definitely not the kind of experience we want our members to have and we are so sorry if we fell short. We curate boxes with a variety of options hoping that as many people as possible can find something they love, however, box contents vary based on Customization. We appreciate your honest feedback and hope to have the opportunity to surpass your expectations in the future!
Hi Ana! A member of our team will send you an email to make sure you’re fully taken care of! We look forward to helping you out soon!
I've been getting FFF boxes for years. I've accumulated too much stuff and decided it was time for a break. But I love the boxes.
Hi Amy! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team! We'd love to have you back in the FFF family if the time is ever right again in the future!
Contacted C/S so they would work with FedEx. They got right in it. Turns out the person the package was delivered to in error brought it to me. Wasn't even a close address! C/S made sure all was well and were thankful for my reporting the issue.
Hi Susan! Thank you for your rating! We are so happy to hear our team was able to help! Xo
Love! I always enjoy my box! Cute items and always a variety!
Hi Brittany! Thank you for taking the time to review! Xo
So I love getting some fun stuff a few times a year. Have gory some new favorites o would have never tried before. It's a definite must have
Hi Amy! Thank you for this sweet review! We are so happy to hear you are loving your membership! Xo
I have had the BEST experience w/FFF I have given products as gifts and WOW their reactions are PRICELESS! Per the title, I have also NEVER had a late delivery if anything always EARLY. Also, I have missed (w/busy momlife) selecting my producta and have actually told my gusband "hey now! They pick better than I" SO...TY FFF...MY FRIENDS & FAMILY think I'm the BEST now
We appreciate the kind words and awesome review, Brandy! We look forward to many more seasons together! Xo
Hi Liz! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
All items are excellent quality, careful packaging to prevent damage, always compete order and with detailed booklet with all necessary information, never needed to contact support. Overall excellent experience highly recommended.
Hi Barbara! We are so happy to hear that! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo
I enjoyed my winter box. I like all the things that I have used so far that came in the box.
Hi Hillary! We are so happy to hear you enjoyed your Winter Box! Xo
I really appreciate how quickly you're able to give me the information I was looking for specially, during this very hectic season!
Very polite and even followed up after they sent me my updaTe
Hi Claudia! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
Izza listened, understood the issue and acted swiftly in rectifying the matter. Smoothest customer service experience to date. FFF needs more Izzas
Hi Lara! Thank you for your feedback! We're happy that you had an amazing Customer Service experience! Xo
I had a question about a start of a crack on 1 of my Lily Pulitzer mugs? They are sending a replacement mug.
Izza, my helpful FFF representative is a valuable asset to FFF!
Hi Nancy! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Customer service was helpful, fast and friendly. They worked with me, to solve issue.
Hi Kris! Thank you for your rating! We are so happy to hear our team was able to help! Xo
I've had 2 items damaged one came with the box.the fabric shaver and same order the rose gold wine rack. The distributor mailed a thin metal with a rose gold plating in only a plastic bag. Imagine the scratches that took off the plating completely. The bag was ripped and had holes. I bought it as a gift and purchased it for 36.00 and then purchase over 100.00of items to complete the wine rack. Im so upset with this. Who would ship someone like that in just a plastic bag? I need the wine rack not damaged. I was offered a credit which I don't want. I asked for the distributor to be Contacted and asked for a new one shipped properly and expedited. I am waiting to see if they will.
Hi Rhonda! We are sorry to hear about your experience. We will have someone from our team follow up with you via email. We look forward to helping you out soon!
Missing an Item and was answered within 5 minutes of sending a complaint. Issue taken care of within 10 minutes.
Hi Sandra! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern quickly! Xo
I had a great experience and help from Denver with my questions and cancellation of my membership
Hi Alena! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
I love fab fit fun! They make luxury items affordable so that as a mom, I don't feel guilty pampering myself. Anytime I've ever had an issue with an order, they have been quick to resolve it immediately.
Hi Elizabeth! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jana! We appreciate this review and look forward to many more seasons together! Xo