FabFitFunReviews 4,325

I ordered the fall box on 9/15. On 9/29, the tracking information showed it was delivered, but I didn't receive anything. Customer service told me to wait 5 business days because sometimes it shows up during that time frame. Mine did not. So on 10/7, they offered to send me a new one. They asked for an alternate address and I gave them one. The customer service associate confirmed my address and even offered to change the address listed in my profile. I thought. YES! This is great customer service!" I was wrong. Because 3 days later, I get a notification saying my box has shipped out... and it was going to the wrong address.

I contacted customer service immediately and didn't receive a response until 48 hours later. They told me that if I have a forwarding address set up with the post office, they'll forward it there. The problem is, the alternate address is already a work address and I have no other address to forward it to. They told me nothing can be done because it's already on its way.

REALLY? You can't call fedex and tell them to reroute it since it's YOUR fault?

It's been 5 business days since that response and I've emailed them everyday since and there's been no response. I want my money back!

Signed up on 9/22 for VIP subscribers. Was told by Jennifer to choose my scarf color (blush) beanie color (blush) lip color (fig & rose), etc., and that she would personally pack my box and ship it out. 10/14 & still no box! They say it shows delivered but that maybe it is at someone else's house?! What? I asked for proof of delivery so that I could go pick it up & they have none. Their response was, "wait 5 days because it might show up!" So unprofessional. Very disappointing. Every time I reach out to them, I receive the same silly scripted reply... it takes 10 days. Your goodies are on the way! I promise you, that if I do not have a box here by next Saturday with all of my choices that were promised to me by Jennifer, I am contacting my credit card company & filing a claim for non receipt of goods & then I am contacting the BBB.

First let me preface this by saying many of the reviewers on here dont seem to understand the process so even though it is clearly explained on many sites I will attempt to clean things up. FabFitFun is a subscription box that ships out ONLY 4x a year (aka seasonal). For example if you decided to join AFTER the summer box had shipped and after the supplemental boxes were sold out (I believe they call these editors boxes but could be mistaken) you would then move on to the next seasonal box Fall! If you ordered/joined in August or September your box isnt going to ship UNTIL the next season which is OCTOBER! People are billed after joining (if you signed up as a quarterly biller you will be billed $50 4x year ($49.99 I believe). If you signed up as a select you are billed all 4 installments at once (I believe theres a bit of a discount for this but dont hold me to that). You are NOT billed $50 MONTHLY as someone stated. Now I see many people seem to also have issues with add-ons and billing. I personally havent had an issue and neither have the myriad of my friends who subscribe. However since so many people seem to have this issue i would take notice of that possible hiccup should you decide to subscribe. As far as quality goes this box is geared towards higher end labels. Wheather you are a current lover of them or are looking to expand your interest you will be given items that are priced higher. For example my latest box was valued over $400. This means if you were to go out and buy everything individually it would cost you that much. Did I absolutely love every single thing? No. I agree with some reviewers that that jewelry holder did seem cheaply made (although mine was fine and served its purpose plus I loved the story behind it). The gym bag was different and not my style, but it will def be used. Everything else was great and I felt like it was a great box. Not as great as some in the past, but still worth the money. The idea is for you to be surprised with new items and perhaps expland your preferences, but if you find yourself to be a picky person I would advise against this box as youre bound to be upset with something every time you receive one.

Im going to be taking this to social media but just buyer beware the wait times are terrible their customer service is a joke I ordered my box in September we are now October and I was told another two weeks before he gets here then they tried with there are some things that cant ship to Canada theres nothing in that box it does not ship to Canada are you joking I ordered a Halloween costume two days ago from the US and it was here three days later get your act together fabfitfun theres nothing fun about what youre doing to your Canadian customers maybe instead of concentrating on A listers YOU should be concentrating on those of us who had our yearly subscription with you and will not be renewing or canceled in time. I was told that my yearly subscription has now been cancelled I will wait for my fall box only because I have no choice and cancelling it honestly its not worth the wait or the hassle.

I got mine a while ago but it's been sitting unopened until yesterday. I read all the spoilers a day before my box arrived so I knew I'd be disappointed. I got the summer box and loved it. I wish I could just return the fall box. The jewelry holder looks like something from the dollar store as well as the super flimsy hat. Another item that looks really cheap is the gym bag with a stupid saying (I got "Gym and Juice" and while I appreciate Snoop Dog, the wording looks too juvenile and it reminds me of someone on steroids). The other gym bag sayings were just as immature. Did I mention it's denim? The scarf/throw is nice but it seems way too big for a scarf and way too small for a throw. Mask has so many ingredients in it including fragrance as does the cuticle oil. The lipstick and ACV hair rinse look good but I'll still have to review the ingredients. Ice/heat pack is useful but again, it's like an $8 thing. Not risking this on the winter box so cancelling subscription.

I ordered this damn box on Sept 1 and it's Oct 6 now and all the customer service has to say is "no worries, your goodies are on their way!" it's a pain in the $#*! trying to get any sort of real answer out of the live chat "people". Who buys something and wants to wait over a month to receive it? Will not be ordering again. Maybe they should concentrate on shipping to real customers and not worry about making sure every B list celeb has them first.

I live in Canada so expected a certain shipping delay but after waiting for over 2 weeks for my box and not seeing any movement on the tracking data I inquired with CS. I received an obviously copy & pasted response saying that there has been a delay in processing my order... If there was a delay then why did they send me a tracking code? Why do they have that BS shipping schedule posted? I don't understand how this company will survive if they can't keep their shipping promises.

I ordered my box on Sept 8 and still haven't received it. They say it takes "up to" 10 business days for the box to even ship which is okay i guess, just a little ridiculous in my opinion. What makes it take so long? I'm assuming they have the product ready to go? Not to mention that since I live in Canada, I have to wait another 2 weeks to even get the box...

I find it frustrating that there is clearly a priority over sending the boxes out to their "celebrity" endorsers instead of their actual customers. I can watch a million YT videos of people un-boxing theirs but that doesn't put the product in my hands!

I'm excited for my box, don't get me wrong but this shipping is probably the worst and least organized I've experienced. I ordered a set of curtains from CHINA and it arrived faster than this!