FabFitFunReviews 4,325

Well, once again I'm completely disappointed and feel like the boxes are getting worse. My daughter and I used to look forward to this box like it was Christmas. I have been a member for three years. I just canceled my membership. I feel like the stuff they are sending is cheap and doesn't even go with the theme of fall. There wasn't anything pumpkin or orange in the box. The scarf feels nice but the fuzz balls are everywhere. I can't even talk about the jewelry holder how ridiculous it is. Cottonelle toilet wipes? Serious? Save your money ladies, there are so many other subscription boxes out there. With the competition so strong, I would think that this company would step up their game but it just looks like they have lost interest. Spending my money somewhere else.

I finally canceled my subscription and expected to be refunded from the Fall Add-on Lilley Anderson Bundle.
I had been waiting over six weeks from time of payment and all I get is empty promises. I don't want to order items (even if a great value) from a company that cannot provide honest and accurate information. They need to get their act together, although most companies like this could care less about the poor reviews because they are already making money. If I were one of the Customers supplying items for these boxes I would be concerned about the credibility the issues with this company is causing.

I have been a member for some time now. While not all the boxes or items have been my style or worth it. Many items are "repeats" and have inflated pricing so it makes the boxes seem worth more than they really are. Many items you can find at ULTA for less than what FFF are saying the prices are. But I have always found someone who loved those items - which made it fun to share with my friends. But lately I have found that the SHIPPING has been the WORST. Downright, absolutely the WORST. They recently had an edit sale - basically a cleaning out their closet sale - which is ok. On April 16th I was charged for the items in my cart. I was told within 10 days my items would ship - ok not that bad in my opinion. On April 24th - right on time box box shipped - yet I still haven't received it? Its now May 14th - no box. I contacted customer service only to be given the runaround for DAYS... I was told I was being shipped out another box and received tracking yet it wasnt really tracking - it was a notification of a label was created. So basically the box hasn't shipped and I will be charged for the summer box on May 20th. I am SURE I will not receive my items by then as well. They sit on your money for as long as they can, ship out your items and hope for the best? Nothing FAB about that. SKIP FABFITFUN...

Since then, I have tried another subscription box - CAUSEBOX. INCREDIBLE items, customer service as well as it helps women in other countries (where most of the handmade items come from) SO IMPRESSED with CAUSEBOX.

I received a gift certificate from a client. When i redeemed it, they required a credit card. That to me seemed odd since the GC covered the full amount of the box. 3 months later, i see a charge. I contacted them and told them what happened, They refused to credit my CC even after I told them i would be happy to refuse the shipment or return the box unopened. They still said no and said it was a subscription. They finally said that they will give me a partial refund and will get the rest of the of the refund after they receive the box in their warehouse. This only happened after i threatened to file a complaint to BBB. I still feel like this is a bad business practice. Imagine how many charges the company can make when people don't pay attention especially when the boxes arrives every 3 months. Most people forget about it. What upsets me is that you require a CC to redeem a gift. I undertstand if it was a free or trial sign up but not to redeem a gift.

First, I got lucky - I got to try Fab Fit Fun half off because they did a Leap Year special a year and a half ago. I loved my first box so much that I immediately signed up to be a Select Member. When my year subscription came up, I signed up again & I will be doing so for a 3rd run. My boyfriend laughed at me with my last box, he said "you act like it's Christmas!" Because I do. Being a select member means I get to choose the variation of some of my items (which I love!) but Fab Fit Fun has done a great job at picking high quality items that I use in my everyday life. It forces me to try new styles, makeup & brands. I have found some really great products that I love too. :)

I do review products on their particular websites but I do not post anything in a public forum. I have been a member of FFF since December and the Editor's box was the first one I received followed by Spring 2017 etc. Overall I loved my boxes, some more than others. I received a broken item in my Summer box and called Customer Service. They were pleasant and assured me that a replacement would be sent out, eight days later I had a new Cargo highlighter. In my opinion the CS department is courteous and helpful. The other thing I will say is will you love every item you receive in this, or any, subscription program... most likely not. That is subjective, every person has their likes and dislikes. Personally I am looking forward to Fall 2017. The choices offered are fantastic and I think this will be my favorite box to date!
If you are not happy with Fabfitfun seasonal subscription boxes then follow the easy to cancel instructions located on their website.
Kathleen M

I received my first box today from FabFitFun. There were 9 items - I will use all but 1: a full size blowout conditioner that smells great. I just don't blowdry my hair. One of the other tubes leaked during transit - I called and immediately got "Monica" who offered to replace the leaking tube and the item it leaked on. I had no trouble, didn't need to ask for the replacements, they were offered. My experience with customer service at FFF has been great. And, the other items will start getting used TONIGHT.

I am a preferred customer: I paid for a full year in advance for the privilege of selecting some of the items in my box. My first two boxes were great! But the Summer 2017 box was a disaster!

Their system crashed on opening day of selections. Took two days to get it right. Made my choices. The box did not ship for more than a month after it was supposed to ship. Also, my selections were not honored.

To be fair, they have offered a credit, which I appreciate. But in all cases, it was my reaching out to them that brought me answers. When they could not ship on time or ship the items I preferred, they should have reached out to me. There was no notice of late shipment. There was no acknowledgement of not filling my order as requested. What's the point of being a preferred customer if you don't get what you prefer? I will not renew.

I order this box more than a month ago and it hasn't even shipped yet! And they're FAQs is total bs a total lie! "For new members: If you sign up for the current seasons box, your box will ship within 10 business days." WELL ITS BEEN ALMOST A MONTH! If there is a "back up" then they should freakin take the initiative to put that one their site and email the people whose money they've already taken! Also they should let people know of this bs before they sign up!