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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+120
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FabFitFun Reviews Summary

FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.

service
217
value
200
shipping
191
quality
192
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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More Triple F
May 2, 2019

The quarterly surprise for only me! I love receiving so many cool items and if I am not up for using one, I gift it to a friend, who is always super grateful for the gift. The items are always well worth the subscription! Every person should do this! Truly Fun!

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Michelle! Thank you for taking the time to review! We are so happy to hear you are loving the products in your box! We can’t wait for you to see what we have in store for future seasons! Xo

California
1 review
0 helpful votes
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Love my FabFitFun items!
May 2, 2019

I have really enjoyed receiving the FabFitFun boxes! It feels like you are receiving a gift and I love it!

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Nicole! Thank you for taking the time to review! We are so happy to hear you are loving your subscription! Xo

Missouri
1 review
1 helpful vote
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Ah-MAZING!
May 2, 2019

Just received my box FINALLY! I received two bundles and I've gotta say... I was terrified because the weight was low, but upon receipt... IM ACTUALLY LOVING EVERYTHING! The one bundle came with the Summer & Rose tote, glam glow palette, and the muscle therapy (I'm a massage therapist and already know this stuff is LEGIT). The second came with a travel case (my teenager is actually leaving this weekend to go on a trip out of state with her school band so it's right in time!), pearly wipes, cover fx shimmer veil in the exact shade I was contemplating buying from ulta, and a two pack of cozy fuzzy socks! My teenager and I ALWAYS have cold feet and wear these often!

These two mystery bundles COULDNOTHAVEBEEN more perfect

As a whole, fabfitfun is by far THE BEST subscription box. They don't just overload you with makeup or skin care. They throw in a little bit of everything essential to everyday life. I would be lying if I said I didn't use at least SIX items from my fabfitfun subscription per day. And yes... I said EVERY DAY. From sunglasses, to body scrub, to handbag, to oil diffuser, to throw blanket. There's literally a little of EVERYTHING in these boxes! And the Edit sales... OH MY GOSH THE EDIT SALES... I find myself cutting myself off at a certain $ amount or I'd buy everything lol. They have high end brands at thrift store prices and there's soo many amazing things in there! And let's speak about the FFF mission for a moment. Empowering women in more than just the workforce, but empowering WOMEN in all walks of life. Taking back life as a community is huge and this company does that. And everything I've received so far comes from a woman-run company and cruelty free... kudos!

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Brie! Thank you so much for taking the time to leave such an amazing and thorough review! We are so happy to have you as a loyal member! We love that you are enjoying all the products in our boxes! We can’t wait for you to see what we have in store for future seasons! Xo

Ohio
1 review
0 helpful votes
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Just do it!
May 2, 2019

I have been getting my FabFitFun box subscription for over a year now and I am totally in love with it! It's a special treat that I get for myself every season that is JUST FOR ME! As a single mom, I don't get a lot of stuff just for myself, so it's nice to be spoiled every once in awhile. I am never disappointed in the box! Plus what's not to love about getting stuff at a super discount! It's worth every penny! It makes it even better to get to add on a few little extra items each time I get a box! If you're considering it, just do it, you won't be disappointed!

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Sarah! Thank you for taking the time to review! We are so happy we’re able to spoil you! Thank you for being such a loyal member! Xo

Texas
1 review
0 helpful votes
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It's great for new products but accessories are touch and go with quality - not everything is up to par in quality

Date of experience: May 1, 2019
Arizona
1 review
0 helpful votes
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I love this subscription!
May 2, 2019

I have years of trying different subscription services. I've tried different beauty boxes, different lifestyle boxes, and fab fit fun definitely is by far the best.

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Susan! Thank you for taking the time to review! We love having you as a member! Xo

Texas
1 review
0 helpful votes
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Love FabFitFUN
May 2, 2019

I Started with the winter 2018 Box and love it! It's like Christmas every three months. I love the add on options and the editors sales.

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Naomy! Thank you for taking the time to review! We are happy to hear you are enjoying our products and sales! Thanks for being a member with us! Xo

North Carolina
1 review
0 helpful votes
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It says it in the name.
May 2, 2019

I love my boxes FFF does a really good job of picking things out that I love. The items that I thought I wouldn't like end up being my favorites. It's great and a lot of fun.

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Carrie! Thank you so much for taking the time to review! We are so glad you are loving the items! Xo

Florida
1 review
0 helpful votes
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FFF-Sharing is Caring
May 2, 2019

Every box is like Xmas. Opening the box with my daughter in law and granddaughter creates a fun and exciting time for the three of us as we take turns choosing our favorite items.

Date of experience: May 1, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Lynne! Thank you so much for taking the time to review! We are so happy to hear you are loving your boxes and that you get to share it with your family! We can’t wait for you to see what we have in store for future seasons! Xo

Canada
1 review
3 helpful votes
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I am always getting a flood of emails, that I can not have what I have paid for, one lame excuse after another. Dont waist your money or your time.
If I could give it a half star I would.

Date of experience: April 30, 2019
Georgia
2 reviews
10 helpful votes
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FabFitFLOP
April 30, 2019

I have loved my FFF boxes but this last Edit sale and their response to it has left a bad impression on me. I have purchased $700 worth of items in the last Edit sale and am now 18 days after I've paid still with no tracking information, ETA or assurance from FFF that my items are shipping out. They have clearly broken FTC laws by refusing to send out products outside of their promised delivery window to customers who have already paid for them! Not only that the canned response from them is that it's still processing and I'll receive an email as soon as it ships. I have never had to use this much energy in chasing after information about a huge purchase before. Also, after the sale they notified those still waiting that there have been a list of Out if Stock items which is crazy because we already paid for the items. As days after the promised delivery date started to pass, the Out of Stock items list started to grow. So now after having to chat with multiple FFF reps, I am now missing 5 items on that OOS list which I've paid for. When I asked for a refund I was refused a refund because it's "processing" and I asked several times and finally got it after asking on the third try. I literally had to beg for a refund for items that haven't shipped out yet and will probably never ship out until 1 month later. So here I am 18 dats after paying and no one still can give me info on where my items are. Out $700 and nothing to show for it. I would be more understanding if FFF was truly empathetic. I have never felt so devalued as a customer. Very disheartening to feel this way and ignored as a customer. I simply want to know where my paid for items are and when I will receive them!

Date of experience: April 28, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Faith! We are very sorry to hear about your experience. We always want to provide our members with a positive and transparent experience. It looks like a member of our management team has followed up with you directly, providing you with tracking information about your Edit sale items! Please let us know if there is anything else we can do to assist you!

Utah
2 reviews
3 helpful votes
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Once I signed up I was getting an email daily that there was something wrong with my shipping address. Each day I looked and it was correct and I would reach out the Customer support. I was told on a daily basis (about 4 or 5 times) to just ignore the email... Then I was told it would be delivered that day, I got super excited! Box didn't come and I was now told that it had been returned to them... disappointed! I guess it wouldn't have been so bad if someone would have put a little effort in to see what the problem was! But instead I was just pushed aside like I didn't matter. They did agree to refund my money, which is nice. Its now been 7 days and I have received nothing! I checked with my bank, because that's who they said is at fault and there is nothing pending! I've replied to an email apologizing to me and have heard nothing back from her! No compensation for their lies and errors! I work with clients all day and if I treated them this way I would not have any clients!

Date of experience: April 26, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Melissa! We are truly sorry to hear about your experience. We always want our members to have the most enjoyable experience! A member of our management team has followed up with you directly via email!

GB
1 review
2 helpful votes
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Vile company
April 29, 2019

Ordered this box as I'm a massive fan of beauty boxes and have another 3 monthly subscriptions. After triple checking that they send to the UK I decided to order. Its currently being held at postoffice as there is near £30 of import tax and custom charges on the package. Iv tried for 2 day to get either a refund or the package paid for but with the awful live chat service I havnt had any success or answers. They don't even type a reply they have a hanfull of answers they choose from, there best line being 'one moment' which let me tell you is very frustrating. Awful company and even worse chat/complaint team, and that's even before I received the box

Date of experience: April 25, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Kaylee! We are so sorry to hear about your experience, the cost of the box is supposed to cover tax and custom charges so we apologize for the mishap. It looks like you have been fully refunded for your order. We hope we have the opportunity to surpass your expectations in the future!

Arizona
1 review
1 helpful vote
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Everything about this company feels so right! From the companies they partner up with, the influencers they choose to work with, and the presentation of the boxes, the vibe of the company is spot on. Each box contains products that are valuable, appealing, and high quality. It is hard to say no to receiving a FabFitFun box!

Date of experience: April 21, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Kelly! Thank you so much for taking the time to review! We are glad to hear you are enjoying your membership! Thank you for being such a loyal member! Xo

Georgia
1 review
0 helpful votes
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Maybe the bag it's from a high named brand, but, for me it has a poor quality! Maybe instead lona, in vinyl it would have had a better look.

Date of experience: April 21, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Lorena! Thank you for taking the time to review. Our team does their best each season to curate a box that will introduce our members to new and exciting products! We encourage you to take the end of season survey to help our team better curate boxes in the future! Xo

Oregon
1 review
1 helpful vote
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Love it!
April 22, 2019

I LOVE receiving my seasonal fff box! Fff gives me the opportunity to try new products that I never would have tried or paid full price for. There have been products I love that I end up purchasing when I'm out because I can't live without them. My skin has never been better! I also love that I can do add ons and get products I've been wanting try at super low prices!

Date of experience: April 20, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Katie! Thank you so much for taking the time to review! We love that you are enjoying the products in our boxes and the sales! Xo

Illinois
1 review
1 helpful vote
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I love FabFitFun! The boxes are fun to receive and what's inside makes me happy every time. The company takes time to explore different items to send in each seasonal box, items that I would never think to spoil myself with. Plus, a few times a year you can create your own box basically, with edit sales! I really LOVE the addition to FabFitFun Live and even got to play one of the games live with them! I have gotten several of my friends hooked on them too! FFF makes checking the mail fun again!

Date of experience: April 18, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Amy! Thank you for taking the time to review! We are so happy to have you as a member with us! Xo

Washington
2 reviews
1 helpful vote
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OVER 50 & LOVING FFF!
April 22, 2019

Receiving my Fab Fit Fun box is like getting a birthday present multiple times throughout the year! I love the products! I really look forward to the different products and merchandise I receive. It's just for me and no one else!

Date of experience: April 18, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Kathy! Thank you so much for taking the time to review! We are so happy to hear you are loving the products in our boxes! We can't wait for you to see what we have in store for future seasons! Xo

Pennsylvania
1 review
1 helpful vote
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Amazing!
April 22, 2019

I absolutely love FabFitFun! When I know it's close to time to get my box, I'm stalking my mailman lol. I feel like a kid on Christmas morning when I'm opening it.

Date of experience: April 17, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Kristy! Thank you so much for taking the time to review! We are glad to hear you are loving your subscription! Thank you for being a member! Xo

California
2 reviews
1 helpful vote
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Honestly my favorite time of year is when I know the box will be arriving shortly! I am going to be so sad when my box runs out! Every beautiful box IS FILLED with amazing items... it feels like such a treat. Ive loved so many of the beauty products as well as the home items and accessories.

Date of experience: April 17, 2019
FabFitFun .. FabFitFun Rep
over a year old

Hi Lorin! Thank you so much for taking the time to review! We are so happy to hear you are loving the items! Xo