FabFitFunReviews 4,325

Beware. Lots of issues. Shady. I was seasonal initially, then signed up for annual so I can make choices. They never sent the email that it was time to make choices. I called, they had me look at the options, what I chose was not what was just sent in my box, so they said they would send my choices this one time as a "courtesy "(?!). Almost 2 months went by, nothing. I called, they apologized, now one of my choices was not available. My options were then to take what was available, or get a $10 credit. I chose to get what was available of my choices. Never. Received. Any. Canceled subscription.

I had an account for a couple of years. Several of my boxes had broken items. On two occasions I asked to have the broken items replaced, which was taken care of by customer service. I appreciated the prompt and friendly help. My last box contained a moldy bag, my whole box smelled of mold and the bag was unusable. I contacted chat help and they sent out a replacement bag. At this point I have become beyond disappointed with having another issue. I asked to refund my annual subscription, which they said I could do, but instead of that they offered me a free necklace to not cancel. I explained that I was not complaining or canceling to get something for free, I wanted to cancel because the issues with broken items and the moldy bag being the last straw. The refund never happened. I then decided to just deal with the fact I have more boxes coming and hope for better on the next box. This box I had 3 add items. For some reason the payment did not go through, I was asked to update my account. Immediately it went though but only 2 of the items were charged. I went to chat again and they said I would only receive 2 items and the 3rd was dropped and could not be added. Again, disappointed. This time in was done and asked to end the subscription. I was told I could cancel but couldn't get a refund for the last 2 boxes. I could see if I just wanted to cancel for no reason but to have an issue each box and not be allowed a refund for the future is disappointing. Better customer service please and hopefully better quality control with the products. Including a screenshot of my last chat with fabfitfun showing my moldy bag.

I missed my customization window for the first time ever - in the middle of the night I messaged Fab Fit Fun on FB. I doubted they would do anything but WOW! They sent me a photo of customization options and I replied with my choices and they got it done! What a great job. I've led Customer Service teams for 30 years and am VP at a Financial Services firm and will use this experience as an example for my teams! Thanks Fab Fit Fun!

I was charged an extra $30 on top of what the box actually costs and when I went to go get a refund, I was not fully refunded. I went to their chat and the first girl, Francesca, left the chat and didnt even try to help me. The second person, Francis, insisted I was fully refunded even after I sent in bank statements proving that I was not refunded. This person treated me like I had no brain and was extremely disrespectful. I have never been so let down. I will never ever ever ever buy anything from FabFitFun again. Absolutely ridiculous.

I ordered a box and was fine with the products, some of them were the same I got in my Ipsy (just $70 cheaper)! When I tried to cancel I went through the whole set up online and thought all was well, I considered ordering again but was moving and didn't even have a forwarding address so I decided to wait. In the middle of my travels from one city to another I notice $100 missing from my account, about 24 hours later I get a letter with payment notification from these guys. I'm thinking they're a little (or a lot) scammy and they get away with this all too often. They claim I didn't actually cancel and asked for screen shots of my previous cancellation (sorry, I trusted I wasn't being scammed so I didn't screen shot it three months ago). Don't give your money unless you're cool with tossing it in the trash like I am right now. I don't live at the address they sent it to, god knows who does. Hopefully they break the law and rob my box otherwise I'm sure the post office will just send it on back.

Also the robe was totally see through and there was a lot of excessive packing that took me weeks to finally clear up after it exploded all over my house when I opened it.

I was very excited to get my first box. I ordered the spring box in April after the regular shipping times. My account said my box was shipped on May 3. It even showed me all of the wonderful things that were supposed to be in the box. However, after nearly 2 weeks, my tracking info still said Parcel Data Received, "Shipment In Route To US Export Warehouse." So I emailed to ask if something might be wrong: clearly the "shipped" box was not actually shipping anywhere. I was told to contact my local post office... in Canada. Gee, thanks for that useful advice. If it doesn't track in the US, it's certainly not going to track in Canada! So I asked where the box was actually shipping from. I was told it had shipped from California and to wait another week to see if it arrived. At no point was I told that the box had not actually shipped. No, I was repeatedly told that it had. I really doubt that the "customer service representative" couldn't tell that it still hadn't shipped.

And today I get an email apologizing because the box THAT WAS SUPPOSED TO HAVE ALREADY SHIPPED WAS NO LONGER AVAILABLE! So what exactly had shipped then? Why did they show me all of the items that had shipped in my box? I'm pretty sure taking the customer's money and blatantly lying about the product purchased is fraud. And now I can get the spring "editor's box." Basically a box full of awful things that they couldn't otherwise get rid of. I am so disappointed. I have requested a refund. Let's see how that goes...

I have loved FFF for years but I have had serious issues the past two cycles. First, they never shipped my items I spent an hour shopping for. I waited a month and assumed it was coming because it takes them a month to ship anything anyways.

Now,
I just get a bill and they've added to my bill. For things I did NOT authorize. How many times can a company try to fraudulently charge you and skimp you of your items? They said they've moved to a new "distribution center" so they're experiencing delays as a customer, I do not care. Figure it out. Clearly you didn't do you will be losing me as a customer. After two years I am done with this company

There are too many flaws with their customer service to list out.

Orders are consistently messed up. Replacement orders/actually sending missing items can take literally MONTHS. They will sell you items in the add-on sale and then after the fact say, "sorry, we made an inventory mistake." But at that point it's too late to get that other item you were eyeing but chose to not get because you had something similar in your cart.

EVERY time you email customer service, you get a "we're receiving a higher than normal volume of inquiries" message. Well no freaking wonder; they mess everything up!

Look, I like a lot of the products, albeit their retail prices are WAYYYY inflated. The add-ons and edit sales can score you some amazing deals, but be wary of those as well. Sometimes they will sell a full-sized item for really cheap in one sale, and then the next sale it will be more expensive and HALF the volume/weight/size. I think this is intentional.

Look, if you don't mind beating your head off the wall trying to resolve an issue with literally every add-on/edit sale, or you don't want to get anything other than the box, then it can be a great way to try new products. But if you don't have extra time to chase a company who gives not one iota of a crap about you as a customer, then just RUN. I stupidly signed up for an annual subscription, so I have two more boxes and then I'll be cancelling this. I'm hacking through a couple of sales to stock up on some favourites but it's been pretty painful. Their customer service just says "sorry" but never offers a reasonable solution.

Oh, and at this point it's not really a lifestyle subscription. You may get an item or two (some of the non-beauty products are absolute junk!) of lifestyle items but most of the quality options in the box are beauty products.

Summer 2019 box looks like a giant disappointment. Love that they're giving us a toner spray that's made in china. It will be going directly in the trash. Utter junk.

I had a subscription with this company for around a year and a half, with no problems, until I received the wrong Spring 2019 box. Upon receiving this mistake, I first asked for a first replacement order for the actual items I customized for. Customer service went ahead and processed it, but again the WRONG items showed up. I called customer service again to insure that I would receive the items I CUSTOMIZED FOR. Customer service insured me again that I would receive them. Upon waiting for 2 weeks, I still hadn't heard anything about this second replacement order, for which I called customer service again. They insured me that it was just waiting to be shipped. I waited another week and decided to call back and check. Turned out, one of the items on this second replacement order went out of stock, for which no one on the customer service team though to notify me. Thus, I had to choose another item. Once I chose this item, I waited again for another week and a half and did not hear from anyone about this order, even though it was categorized as urgent.

I decided to cancel my subscription because of my horrible experience with customer service. When I called to cancel, I asked customer service to send me a confirmation email that I would receive my replacement order despite the fact that I canceled my membership. I did not receive said email or a confirmation that I canceled my subscription. Thus, I called again, and turns out THEY DID NOT CANCEL MY MEMBERSHIP THE FIRST TIME.

All in all, this company CANNOT be trusted, and has one of the most horrible customer service teams I've ever dealt with.

I ordered the spring box on April 15th and the money was taken out of my account that day. As of May 1st it still had not shipped so I contacted customer service and they emailed me back saying it had shipped, gave me a tracking number, and said it would take 7-10 buisness days to be delivered. Still today May 11th the tracking number is only showing that a label was created. This is stealing and really bad customer service. If I wanted to give my money away it would have been to someone that really needed it not to a money hungry company like this. I want the products that I paid for... PERIOD! This is not okay and needs to be made right. I can only imagine how many others are going through the same ordeal.

I logged onto your site as soon as the summer ad ons were available. Spend 1/2 hour updating my cart when the site crashed. I called customer service and was advised due to volume the system was not working... I would think that the volume would be anticipated as they must know how many members they have. I was told not to worry my cart would update tomorrow and to go back on then. Went back on today, everything I really wanted had disappeared. Had an online chat, was told a supervisor would call me. Did not happen. Called again, same nonsense. Finally got a supervisor who told me the items are now out of stock first come first serve. I would think as I was first and the items were there at the time that a supervisor would have assisted when I fist called yesterday AM. I have now been told to check back... I guess I can spend the next week on your site hoping someone will cancel. Perhaps you should have a reasonable amount of stock and make sure that your site is up and running. One of the most frustrating experiences after
Spending the $ to be a member. Thought I would lose my mind when the supervisor explained to me that she also has problems when she sometimes shops on line? What a waste of time...

I love getting the boxes and the products are fun, have a good variety of things, and have pretty good quality. Anytime I have purchased any add ons, I had no issues. I did try to purchase something for a gift and it took over a month and still didn't ship. I had to cancel the order to get something else. It was disappointing but the return process was easy. I probably won't purchase anything again if it's outside the seasonal boxes but look forward to my next box

The first box I purchased was the Spring Editors box. I ordered it on 4/3, and have since been given the run-around. I have spoken to 4 people, and each person has a different answer. I did successfully get the items that I purchased at the edit sale, but those that bought the editors box AFTER I did have already received theirs, and here I am still waiting on mine. I can't say that I have ANY understanding of how exactly that's fair. I've decided to see this box through the summer season, and if the same thing happens again I'm done. They do have competitors, they just seem to forget that.