On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
Good experience she really helped and very very kind have to keep her should give her something!
Amazing customer service support that went above and beyond expectations!
Thank you for this sweet review, Carman! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
I never received part of my order and was pleasantly surprised when I was taken seriously in my claim and that I was offered my original purchase or credit to my next box. Been an annual member for a few years now and love it!
Hi Cristin! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
J'étais très déçu de ne pas avoir ma boîte pourtant j'ai reçu message texto avec ma photo et 20 min plus boîte disparu
Hi Sylvie! We are sorry to hear about your experience. Please reach out to us directly at [email protected] so we can assist!
Please make it easier to find your customer svc number
Hi Evonne! Thank you for this feedback and we will be sure to pass this along to our team. We will continue to work on improving member experiences!
I was able to call and connect with a person right away. The agent was knowledgeable and a talented problem solver. She was able to communicate clearly and find a good resolve quickly. 10/10!
Hi April! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Received the fabfit box in a timely manner and had fun opening and seeing all the fun stuff inside! Almost all of the products I have heard of but haven't tried. Great opportunity to have some fun and try new things!
Hi there! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo
Incredible exciting satisfying
My daughter sent fab fit fun to me for two years and I just bought an another year to continue the love of the box and products included
Hi Tammy! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
I had some issues and some questions since this was my first box I ever ordered. She was able to answer all of my questions and helped me with a concern I had about the delivery and items in the box. Thank you
Hi Sheri! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
A $400 Composter showed up on our doorstep, no invoice, nothing. After some investigation we figured out the charge on the card was from FabFitFun. No idea how this got in our cart. Very mysterious. Oh and they have a strict no return policy for these drop ship items. Bad business practices. Do not give them any of your business. Customer service is also terrible.
Hi Phil! We are sorry to hear about your experience. We will have someone from our team follow up with you. We look forward to helping you out soon!
I had an annual membership a couple years ago, had to cancel due to budgeting. My husband asked what I wanted for my B-day. I thought why not have him get me a Annual membership again. Smart right? My thinking is it's a gift that keeps on giving! The best part is I get to pick every single piece cuz I hate surprises. Glad to be back in the Fab Fam.
Happy Birthday, Martina! Thank you for your review and we're happy to have you back in the FFF community! Enjoy! Xo
I take care of a lot of people & my family so this something I do for myself even though I end up giving my 20 yrs old daughter stuff from it too lol so thank you!
Hi Rogenea! We appreciate the kind words and awesome review! Thanks for sharing your feedback with us! Xo
So helpful, & personable, I was feeling bad because of what I needed help with,but she definitely made me feel it was okay, and said that if I ever needed anything like this again, it's still okay.It was just very nice. I've been with you guys forever and I plan on staying with you forever. 5 star company!For Sure!
Hi Michele! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo
Very helpful and explained what happened and offer me a credit. That was not expected and I am thankful
Hi Wendy! Thank you for taking the time to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Two of my items arrived broken and damaged and I have never had any issues prior. I contacted customer service and my issue was resolved in a matter of a few minutes! He was through and engaging in helping me. Excellent job!
Hi Christina! Thank you so much for your feedback! We are happy that we were able to help you resolve your concern! Xo
She was very helpful answering my questions about me not receiving my.spring box as of yet
Hi Mary! Thank you for taking the time to review! We're happy that you had an amazing Customer Service experience! Xo
I have never received the Fall box. After paying $50 plus, I never received this box
Hi Hannah! We are sorry to hear about your experience. We will have someone from our team follow up with you. We look forward to helping you out soon!
I really liked receiving my boxes but lately there's not very much make up products. Please send more of those. I wouldn't like to deactivate my account again
Hi Ahlam! We always want our members to enjoy their orders and were sad to hear that the box missed the mark for you! Each box is different as we always work to introduce our members to new and exciting products. We hope to have the opportunity to surpass your expectations in the future!
It is quite common for my box to be shipped out two weeks after the email stating my box is on its way. The site says to wait a week but customer care always says 14 days. Last box was 3 weeks before tracking showed progress. I could have walked to the warehouse quicker
Hi Kathleen! Thank you for this feedback and we will be sure to pass it along. We will continue to work on improving member experiences. Please feel free to reach out to our customer care team if there’s anything else we can do for you!
One of my glass items arrived broken and they had a new one sent out as I was on the phone with them. They also gave me two options of solution to chose from.
Hi Heather! Thank you for taking the time to review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review, Janet! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo