FabFitFunReviews 4,325

Overall, I really enjoy FFF. I think they offer great products at good prices. The sales/add ons are full of awesome products. The only reason FFF is not a FIVE star for me is because of the lack of a convenient return policy along with some poor quality products. For example, I have purchased a loungewear set that fits very odd and is thin and unflattering, and I purchased two sweatshirts that looked amazing and sounded great but turned out really poor fit and quality. (I have received a credit for a future purchase, but it doesn't cover the cost of these items.) It would be really nice to have a better return policy where customers don't have to cover the cost for return on subpar quality items.

The anticipated spring box went missing with the delivery company. I had a substitute box offered however the value of the substitute box went down dramatically as 4 of the 6 items were no longer available leaving me with choices I had rejected initially ie: birthday cake candle, silicone baking cups, fragile water carafe, and one other that I can't remember. These items were on the low end of the selections.
The add ons also had problems, the wooden fruit bowl arrived broken, the tennis bracelet broke in one wearing, certainly not anywhere near the said value *******@100. As of yesterday the situation has been resolved with FFF and I coming to an agreement with a refund for the broken items. As far as the poor quality items substituted for the higher value selections in the box itself, I will have to just accept and write off the experience.

I have been a customer for 4 years now and I have only contacted customer service twice. The first time was when I bought a third party item (skincare items) that were improperly packaged and arrived damaged. I know this was shipped to me by a third party and when I contacted FFF customer service, I worked with a great rep that helped me and provided a full refund. This was a few years ago and beyond my expectations. Just yesterday I contacted customer service again and chatted with Steve. The reason was I chose the Sprinkles tumbler as one of customizations for the spring box and I also added the mystery home refill. Well, I was surprised to see that I received another tumbler in that bundle, which I didn't really need, so I contacted customer service to see what my options were. Worked with Steve and he graciously gave me a credit for the Spring Edit sale in addition to a credit that I already had, which he also confirmed was in my account. I was hesitant about contacting customer service about the extra tumbler, as I don't complain about much as a consumer, but I'm glad I did. Feel like I am valued as a customer. Sometimes it is just the little things that can give a person a lift at the end of a day!

I treated myself to a Fab Fit Fun box a year ago. I was so excited and happy with my first few boxes. However, my last 2 have been nothing short of disappointing. It would appear that the products were just dumped into the box. No presentation like the boxes before. I let that slide a few months ago when it happened thinking it was a one off and wouldn't happen again. It did. I opened my FFF box this morning to find the same thing again only this time a few of the products had been opened and possibly used. I called and canceled my subscription after that. I work too hard and money these days is too tight for that kind of service.

Fabfitfun has the most amazing representatives - so professional, attentive, involved, concerned and helpful. Every experience with this company is a positive one and the volume has been numerous since I've had semi-monthly, or in many cases, weekly interactions for multiple years. Never once has FFF faltered. So ingrained into the fabric of FFF is a customer-centered outlook that I've only witnessed the highest level of concern from every representative, proving that FFF is a uniquely-built company that genuinely cares for its customers!