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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Absolutely amazing I recommend every women give them a try. U cant go wrong. And if u do sign up u should do annual if u can it comes with great perks.
My box was delivered and Fed Ex just left it in the driveway in the rain. (we have a delivery box) Because of the delivery, my two German Shepherds decided the fab fit box was their Chewy Bark Box, destroyed it and chewed up 3 items in the box. This was not FabFitFun's issue but a Fed Ex issue. This box is part of an ongoing Christmas gift to my daughter. She was very disappointed as we picked up the damaged items from the yard. Savannah was so helpful with our issue ( we couldn't even tell what items were missing) and FabFitFun is replacing the damaged items even though it wasn't their fault. Great company and what a fun seasonal gift!
Hey Paula! We always want our members to receive their boxes on its best condition and we're so sorry that sometimes, this was not the case! We are so happy to hear that our Customer Care Team was able to assist you with this and we can't wait for your daughter to receive her new box! Xo
I had a problem with a double charge on my account and Jojo helped me out
We're so glad our Customer Care team was able to get this taken care of for you! Xo
I appreciated the efficient, prompt and polite response to my issue. I am satisfied with the solution provided. I'm a fan fo'life!
Hi Chrissy! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had a rather large order and only half of it came w/no indication that it was box 1 of 2 on the order slip or box, so I was afraid I'd been shorted. I called to ask if the rest of my order was coming and Taylor was able to find it and give me a date and time for when it would be here.
I called because I received a lip balm that was damaged. It was such an easy call. A new one is already on it's way.
Glad to hear your issue has been fully resolved! Xo
It as quick and efficient. She resolved my issue. I was expecting more of a headache.
Hi there! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
Best experience! Very knowledgeable in what needed to be done in. Sry little explanation!
Loved getting these boxes. I hate to discontinue while we move and relocate. Ill be back in 6 months.
Hi Linda! We're so happy to hear you're loving your Fabfitfun boxes! We hope to have you back to the FFF family when the time is right for you! Thanks for leaving a review! Xo
Just wonderful. The person was very knowledgeable and extremely helpful
We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Very disappointed with items received in spring box. Cheap jewelry, very ugly and huge cardigan. My first and last box.
This company always impresses me. It's so much fun, and they have great customer service. I recommend them to everyone.
Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I love all the products. I feel super girly, excited & special every time I receive a box. I am in love with this seasonal package. Recommended on several occasions.
Had an opened product in my box and she came up with a solution that was more than enough to cover my items and i didn't have to ask
Yay! Thanks for the review, Courtney! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Non stressful pleasant accommodated me Very polite
Amazing customer care! Great availability to help! Quick response to help. Very caring and professional service!
Thank you for this amazing review, Mary! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Happy and helpful, I had questions about items missing from my order and she was able to tell me when they were being shipped.
We are so happy you have been fully assisted, Sheila! Xo
Received an item in my box that was not in my preferences and the issue was resolved!
Jigz was excellent! He went above and beyond and because of him, I will definitely be a future customer once all this Covid-19 passes and i sm through the financial repercussions it is having on my job and life! Way to go Fabfitfun. You can't go wrong with people like this working on the front lines for you. THANK YOU JIGZ! I appreciate you!
Hi Rose! Thanks for leaving this five-star review! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
My Spring FabFitFun box was stolen off of my porch, and I was sent a replacement with no issue. I am a new Mum and was really looking forward to that box, and was so bummed it was stolen. So glad I will get it!
We're so glad our Customer Care team was able to get this taken care of for you, Dorothy! We can't wait for you to receive your new box! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Yay! This was just so sweet! Thanks for leaving us a review! Xo