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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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I just realized over the last few days I had not received my Spring box. After checking my credit account I saw my payment transaction had gone through so I checked back in my emails for my tracking details, something I don't normally track as my box has always arrived with no issues over the years that I have been a member. Upon checking the tracking details I saw that it had been marked delivered 3 weeks ago. I admit I was reluctant to contact the team at FabFitFun as I truly did not think they would be very helpful since the tracking record did show delivery. My team contact person Tyler was terrific from the very start of our chat he was professional and helpful asked me some questions and was very apologetic that my box had not arrived safely, my chat was a good experience and I am very happy with the outcome. Thank you Tyler & the FabFitFun team.
I looove my spring box... Happy Spring to me! There is nothing in there I didn't like... I'm looking forward to the rest... Hurry up summer, fall and winter lol
Hi Julie! We are sorry to hear about your experience. All members are able to customize a few of the items that go into their box and Annual members receive more customization options! We hope to surpass your expectations in the future! Xo
Quick and easy, loved the boxes but had to quit because I lost my job.
Heart was extremely helpful at resolving the issue and assured me that she would fix the problem and gave me the times when I would receive my package.
Hi Angela, we are glad to hear that you had a great experience with our Customer Care Team! We can't wait for you to receive your Spring box! Xo
FFF always takes care of me and handles my situations great if one comes up which is rare. I love the customer service staff and everyone works so hard to meet their customers needs.
This is just so sweet, Jennifer! Our member's satisfaction is always on top of priority and we are so happy to hear you had a great experience with Fabfitfun's Customer Care Team! Thanks for leaving a review! Xo
I found I had inadvertently established two FFF accounts - one at my previous address, across the country, and one here at my new address. I wrote in, and Robyn immediately responded with info about what they had on file. I answered her questions on preferences, and she immediately corrected the situation. This is not the first time I have had inquiries, and every time FFF is responsive, helpful and courteous. Then, there are the boxes, themselves. I share with my girls, and it is a time we look forward to. Kudos FFF! We love you.
We are so glad that our Customer Care Team was able to fix this for you, Kevin! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We are always more than happy to help! Xo
Hi Nerissa! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I'm always surprised when I receive my box full of goodies. If I ever have a problem customer service is on the ball.
Hi Elisa! It is always our intention to provide the best experience to our members and we are so happy to hear that our Customer Care Team was able to make things right for you! Thanks for the 5-star review, we appreciate it! Xo
I was confused on a point while ordering my first box and the customer service was great! I look forward to getting my box!
Welcome to the Fabfitfun family, Shaylin! We can't wait for you to receive your first box, it's going to be amazing! Xo
I actually hit the wrong button. I wanted yearly plan not monthly. I purchased plan and before I even finished asking for a refund back from monthly he had already done it... I LOVE FAB FOT FUN.
Yay! We are so happy to hear that our Customer Care Team was able to assist you with your subscription! Thank you for such an amazing review! Xo
I have been a subscriber for 3 boxes. The first two boxes were great. The last one was not packaged like the other two and when I contacted them there was an apology but nothing was resolved. I have since cancelled my subscription. Not so FanFitFun.
Hi Karen! We are sorry to hear about your experience! We hope to surpass your expectations in the future! In the meantime though, feel free to reach back out to our Customer Care team at fff.me/care if there is anything else we can do for you! Xo
I was a bit confused thought I should have a credit for referring a friend but what I did didn't qualify but FabFit made it right
Hi Denice! It is always our intention to make things right for you and ensure that you will have a great experience with us! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love fitfabfun! The products and the excitement are super awesome! My box was full of some amazing things! I love the reusable straws, the umbrella and the amazing Body Cocoon lotion to help sleep and calm... amazing! I was super pumped about all the goodness in this box and the adorable box it comes in will be great for storage! However, with this virus, I'm not able to continue service right now and the help I received concerning this was so awesome. I'm super grateful! And I will definitely buy again!
Primo was efficient and friendly. My issue was resolved and I got a confirmation Email as well.
Thanks for taking a time to leave a review, Marilyn! We are so happy to hear you that you had a great experience with our Customer Care Team and that your concern has been fully taken care of! Xo
I spoke with Shawn and she was help full and sent me a replacement for my missing item without any questions. I also was disappointed in not getting a particular item in my box and she is sending that as well.
Thank you Shawn and thank you Fabfitfun
I somehow accidentally signed up for both a seasonal box and also annual, so I was charged twice. I emailed customer service and within 8 hours they got back to me, explained what happened and are refunding the subscription I didn't want. Very helpful.
Hi Tiffany! We're so happy to hear that you have been fully assisted with your subscription! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo!
Called customer service and spoke with Cole in the Philippines. He was professional kind amd joyful such a wonderful representative of Fab Fit Fun. Its employees make it a great company.
We are so happy to hear you have been fully assisted, Amber! Xo
Trying to shop I go to site it wants your email and password, max tried to help, but the screen is not working to change password,
Hi Kathleen! We're so sorry for any trouble with the website! We recommend using Google Chrome or Mozilla Firefox as our website works best with these browsers! We hope you have been fully taken care of! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Need help with my username and password and was taking care of efficiently kindly professionally
Hi Anna! We are so happy to hear you have been fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad to hear that you have been fully assisted by our Customer Care Team, Sharon! It is always our intention to provide the best customer service and our member's satisfaction is always on top of our priority! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo