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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.1 stars from 4,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 4th among Subscription Shopping sites.
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Jim gladly took care of an issue that was totally my fault! He fixed everything and I am so thankful FFF has such wonderful employees!
I received amazing products and they are definitely worth the price. Thank you FFF for creating this for all of us.
Very efficient help me with my issues and was happy to help
Hi Julie! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love this Company. The products are wonderful. This subscription honestly benefits the consumer as i cannot see them making much of a profit. The cost of subscripl tion just cannot cover all the amazing FULL size products we receive! If i have questions, i get an immediate response. The Company never tries to 'put me off', always fixing the issue. Always. Their customer service is unprecidented... They care about their customers.
Hi Kelly! Hi Anna! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I love receiving my box every quarter! I look forward to exploring new products and falling in love all over again with brands I love!
Hi Rebecca! It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
I recently had an issue with my recent package and they exceeded my expectations in ensuring that I would get my product.
Hi Araceli! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
She was very helpful, polite and had my problem solved in 5 minutes. Very good experience
Thanks for leaving us a review, Lisa! Xo
Hi Krista! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
Hi Kathy! Thanks for the 5-star review! We're glad you were fully taken care of! Xo
FFF is new to me and so far, I've been pretty happy, especially with my Spring box... I'm not happy about my spring box being shipped b4 I could choose a item or a chance for add on's but thankfully the box was worth it anyways, I will definitely remain a client for the Summer box
Hi Barbara! We always want our members to love the items they receive, which is why we work to provide a variety of beauty, wellness, lifestyle, and fitness Customization options as well as products all members will receive, hoping that as many people as possible will be able to find utility and joy from their selection! We encourage our members to customize their boxes each season to ensure they're receiving the items they prefer. We appreciate this review and look forward to many more seasons together! Xo
Becky.
Was amazing and so understanding. I wish everyone of my customers service experience was as good as it was with Becky. The world would be a better place if more treated each other the way she treated me. Up front honest and understanding. FabFitFun is. Lucky to have her!
This is just so sweet! Thanks for the 5-star review, Kristi! We are glad to hear you had a great experience with our Customer Care Team! Xo
Love all the items I've received! It's great how you can choose between certain items love that option
We are soooo thrilled to hear you're loving your new items, Susie! We can't wait for you to see what we have in store for this year! Xo
Thanks for leaving a review, Kelly! We are glad that you have been fully assisted! Xo
Fab fit and fun has been like receing a surprise box at Christmas! Never know what you will get unless of course you picked your items. There was NEVER anything I didnt like. If there was something I didnt realy need I passed along to someone else. Fab Fit and Fun is not scratch off my list completly, at a later future date I will resubscribe. In the mean time, please, please be safe out there.
Thanks
Tammy
This is such an amazing review, Tammy! We are so touched to hear you are loving the Fabfitfun subscription! We are always here to welcome you back when the time is right for you! Xo
Unfortunately I had a small problem with one of my items in my FFF box. However my e-mail regarding the concern was answered immediately, and after just a few courteous emails the issue was resolved. Best customer service!
Hey Lorrie! We are happy that you were fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I had excellent customer service today with Dani, my box was lost by USPS and I was on the phone for 5 mins and she had a new box sent to me. I appreciate fabfitfun having such excellent customer service!
Hi Christina, thanks for taking the time to leave a review! We are happy that you had a great experience with our Customer Care Team! We can't wait for you to receive your new box! Xo
On line chat. It was fast and efficient and very helpful l. Thank you FFF.
Thanks for leaving a review, Christine! Xo
I was not aware the Free Starter Boxes to send to my friends have an expiration date of 7 days after receiving the email. I created a live chat & the representative (Simon) had brought that to my attention. & also sent an email to the appropriate dept. requesting sending me 3 Starter boxes. He was expedient, compassionate & professional.
Hi Loretta! We are thrilled to hear that you are sharing the joy of Fabfitfun Starter boxes to your friends! To help clarify, once you send the box to a friend, they only have 7 days to redeem their free box and begin their trial subscription. We're happy to hear that your concern has been fully taken care of! Thanks for the 5-star review! Xo
For the past 4 years I've been giving yearly fab fit fun subscriptions to my granddaughter. This is the first time that we had a defective product in the box. I called customer service and spoke with Silver, she was so nice and helpful and took care of the problem immediately. My granddaughter loves getting these boxes every few months, she graduates this year and moves on with her new exciting life and I will keep sending her fab fit fun!
Hi Debbie! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We appreciate you gifting the Fabfitfun box to your granddaughter and we can't wait for her to enjoy next upcoming season's boxes. It is going to be amazing! Xo
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo